Rudy Aguilar | Page 3

I worked with Nick to purchase my 2024 Colorado ZR2 Bison and I actually live in Sacramento but needed this vehicle for work I do in southern California. Since I was in Sacramento, the entire process was don and I actually live in Sacramento but needed this vehicle for work I do in southern California. Since I was in Sacramento, the entire process was done via text and email. I had two other Chevrolet dealerships I was getting quotes from and negotiating with, one was in San Diego and the other was in Redlands. The San Diego dealership matched the quote from Sierra Chevrolet and even offered to take the truck halfway to where one of my homes is in Riverside, but I went with Sierra Chevrolet due to their proximity to Riverside. I signed all documents digitally and flew down from Sacramento two days later to pick up the vehicle. I will say that I was disappointed in that the vehicle was not ready for me when I arrived even though the dealership had a day and a half to prepare it for pick up. Specifically, it needed an inside/outside wash, needed gas, and was missing the floor mats. Additionally, Nick was not onsite and he didn't even tell me he wasn't going to be there or that I'd be helped by two other employees. The heads-up would have been the professional thing to do. After flying in from Sacramento and driving from Ontario to Monrovia, I was hoping to spend minimal time at the dealership so that I could head to Riverside for work affairs. However, I had to wait around for the outside of the truck to be washed and for it to be gassed up. The inside was dusty and I actually had to have a mobile carwash come to my home in Riverside to detail this brand new vehicle. The worst part of all for me was that I had to leave the dealership without any floor mats because for some unknown reason, they were removed from the truck and were no where to be found. They couldn't pull the floor mats from their other Colorado ZR2 for me because the owner of the dealership had the truck and was joyriding in it. The floor mats have been ordered by the dealership and I've been told that they will be delivered to my home in Riverside, but this is just unacceptable. I've had to use the truck for work purposes twice since purchasing and since I work outdoors and in off-road conditions, I have had to be extra careful not to bring in dirt or other debris. Again, unacceptable for a brand new vehicle. I purchased a 2024 Corvette Stingray from Selman Chevrolet less than a year ago and the experience was great. I will be in the market again for another Chevrolet vehicle in the coming months, but I do not think I will consider Sierra Chevrolet because of these oversights and neglect. More

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Awesome experience Victoria was very helpful through out the whole process..Made my experience very smooth.. she answered all my questions . Was very professional . I wo Victoria was very helpful through out the whole process..Made my experience very smooth.. she answered all my questions . Was very professional . I would definitely recommend Sierra Chevrolet to all my friends . More

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Best service ever!! Excellent customer service! I spoke to Victoria who scheduled me an appointment to test drive a used 2013 Cruze, she had the car ready for when I got Excellent customer service! I spoke to Victoria who scheduled me an appointment to test drive a used 2013 Cruze, she had the car ready for when I got there. She was very informative on the vehicle equipment and provided me with great service! Rudy the Sales Manger gave us thes best deal possible, we walked away very happy!! Steve in finance made our check out process smooth and easy!! We are defiantly going back for our next buy!! More

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