Ruben Vizcarra

After 6 visits to the lot over a window that shutters when rolling down on my 6 month old Tacoma, they say that they can do nothing. 3 times, they told me it was fixed (or they cannot duplicate the issue when rolling down on my 6 month old Tacoma, they say that they can do nothing. 3 times, they told me it was fixed (or they cannot duplicate the issue) when it is still not working correctly. Two of those times, including last Saturday, the window shuttered while rolling down while I was still on the lot. Both of those times, I called out service advisors to observe the persistent issue. Last Saturday the service advisor even recorded the issue on his phone. I thought carmakers were required to honor the warranties that their vehicles come with. Also, how is it possible for a team of technicians and the service manager to be unable to duplicate an issue that I can show them persists before I even drive the vehicle off of the lot? Then, they report to Toyota that they cannot duplicate the problem so Toyota is leaving me high and dry. This is very disappointing. I love the truck and do not think expecting it to work properly is too much to ask for. I am not happy being blown off by those tasked with ensuring the vehicles they service function properly, which has now happened several times. More

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Al Galdamez was very professional and courteous! He made our purchase a smooth process and kept us very well informed every step of the way. He made our purchase a smooth process and kept us very well informed every step of the way. More

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All of the employees were very efficient and so helpful! Everything was explained to me before the work was done so I knew what maintenance my car required and approved it before the the maintenance was sta Everything was explained to me before the work was done so I knew what maintenance my car required and approved it before the the maintenance was started. More

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I worked with Ruben V. He was wonderful! He made my visit timely, and really went the extra mile, to take care of my vehicle’s problem. He is a great customer representativ He was wonderful! He made my visit timely, and really went the extra mile, to take care of my vehicle’s problem. He is a great customer representative. Thank you Toyota of Temecula. More

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Ruben v. Makes this the place to be. I love servicing my car here and the fresh popcorn in the waiting room. The amenities are fantastic as well as the speed Makes this the place to be. I love servicing my car here and the fresh popcorn in the waiting room. The amenities are fantastic as well as the speed of service. More

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Ruben Vizcarra, in service, was amazing. He took care of my car, got everything done in a timely manner, and had great customer service. Highly recommend! He took care of my car, got everything done in a timely manner, and had great customer service. Highly recommend! More

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Staff is efficient and went out of their way to ensure that all my questions were answered and provided a new fob key to replace one that I had lost. that all my questions were answered and provided a new fob key to replace one that I had lost. More

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