Ruben Vega
Ruben Vega at Martin Chevrolet
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Ruben Vega

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.7
10 Reviews

Languages Spoken

English English

Spanish Spanish

4.7

10 Reviews

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10 Reviews of Ruben Vega

December 18, 2024

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Employee Rating

Very quick to find and fix the problem. It was an oil leak after getting oil change and they were quick to take care of problem. More

by woodyl670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any more questions, feel free to give us a call. We're always here to help! - Martin Chevrolet

December 01, 2024

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Best dealership I’ve ever used. They are always very courteous and professional with their customer service. Never have to wait to be greeted. More

by donbruess
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: OC Cardoso

Dec 23, 2024

Martin Chevrolet responded

Don, We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

November 28, 2024

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Outstanding customer service and knowledge! ! Always going out of their way to make a customer happy!! More

by Chris
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Recommend Dealer
Yes
Dec 02, 2024

Martin Chevrolet responded

Chris, Your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!\ -Martin Chevrolet

November 21, 2024

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Rueben took care of scheduling service and kept me updated on the status of repair. More

by hklang17
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Recommend Dealer
Yes
Nov 25, 2024

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with Ruben here at Martin Chevrolet. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

November 15, 2024

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Anne is amazing! Her picking up my car and bringing it back! Great idea! Anne needs to be compensated! More

by jeff_huerta
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Recommend Dealer
Yes
Nov 20, 2024

Martin Chevrolet responded

Jeff, Thank you for the great review about Anne! We will be sure to pass along your kind words. Take care and drive safe! - Martin Chevrolet

November 12, 2024

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tell you one price over the phone and it’s more when you get there More

by d_coor20
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Service Communication
Recommend Dealer
No
Dec 20, 2024

Martin Chevrolet responded

We truly appreciate your review and understand your frustration with the diagnosis and cost provided to you. Please know that it's quite challenging for us to predict the exact services needed until we fully diagnose the vehicle. We apologize for not being clear enough about our process from the outset and promise to do better in the future. We genuinely value your business and hope to have the opportunity to serve you again when you require our assistance. Thank you for your understanding and support. - Martin Chevrolet

November 08, 2024

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Pleasant to deal with. Listen carefully to my concerns and responded respectfully and was very helpful! More

by gdtrem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Martin Chevrolet responded

Thank you so much for your positive comments about Martin Chevrolet! If you have any further questions, please give us a call. We're always happy to help! - Martin Chevrolet

October 31, 2024

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Everyone here is great! ! Ruben was on top of letting me know what was wrong, getting approval from warranty to do work. Then keeping me up to date throughout the day. Being More

by brittany.sheetz
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blake Hill

Nov 05, 2024

Martin Chevrolet responded

Brittany, Thank you for letting us know about your recent service visit and for your kind words about Ruben! We're here to help, so reach out anytime if there's anything else we can do for you. - Martin Chevrolet

October 30, 2024

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Everyone in the dealership is super nice and helpful. But they are very slow. It took an hour and a half for a simple oil change and car wash I get that they are complimentary when you purchase a car fro More

by cooperzogg13
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blake Hill , AJ is awesome and always checks in on me when he sees me in the dealership. Can't speak highly enough about him.

Nov 06, 2024

Martin Chevrolet responded

Thank you so much for sharing your feedback and for your continued support! We totally understand how frustrating it can be when services take longer than expected, and we sincerely apologize for any inconvenience caused. We truly appreciate your understanding and can't wait to make your next visit an amazing experience! - Martin Chevrolet

October 29, 2024

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Employee Rating

The visit dealership was a suprising visit. We had a 8:30 appointment and was taken care of right away. The waiting room was very accommodating. There were tvs on the wall that you can see the More

by mbarnett
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

Martin Chevrolet responded

We sincerely appreciate your positive review and for choosing Martin Chevrolet. Please feel free to contact us if there is anything further we can assist you with! Take care! - Martin Chevrolet

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