Ruben Soltero
Ruben Soltero at Fletcher Jones Motorcars
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Ruben Soltero

Service Advisor

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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14 Reviews

I’ve been working in the automotive industry for 7 years. I joined the Fletcher Jones Motorcars team 6 months ago and the best part so far has been meeting all the new people. A fun fact about myself is that I have an identical twin!

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14 Reviews

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14 Reviews of Ruben Soltero

September 30, 2024

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Employee Rating

Ruben Soltero, my service advisor. I appreciated everything he does when I brought my car in for service. He went above and beyond to help out everything he could possible to make his More

by julia
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

June 17, 2022

Dealership Rating
Employee Rating

Ruben Soltero is extremely professional, specific and detail-oriented. He is also patient, attentive, and generous with his time. More

by Guiti E. F.
Recommend Dealer
Yes
Aug 02, 2022

Fletcher Jones Motorcars responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Ruben. We look forward to seeing you at your next scheduled visit. Kind Regards, Justin Ringel Guest Relations Manager

January 10, 2022

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Employee Rating

Hands down the best car dealership experience ever. I will definitely be back. The customer service is impeccable and I will be recommending family and friends! Thank you Ali! More

by shwoogienights
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali Moraveji, Bradley Cooper

Jan 30, 2022

Fletcher Jones Motorcars responded

Hello, Thank you so much for your kind 5-star review! We are so appreciative for your feedback and recommendations. It is really rewarding to hear that Ali was able to provide such an exceptional sales experience for you! Congratulations on your new vehicle! We look forward to serving you for many years to come. Warm Wishes, Alicia Buccola Guest Experience Manager

October 13, 2021

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Employee Rating

Ruben Soltero in Service was a huge comfort in assisting my cars electrical issues with the alternate battery. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 31, 2021

Dealership Rating
Employee Rating

Ruben was great and very helpful and professional I will always go there to get my car service . And you get your car washed and More

by Alinycman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Fletcher Jones Motorcars responded

Hi Alinycman, It's wonderful hearing that Ruben assisted and provided you with amazing service throughout your visit with us! Providing a courtesy car wash is one of the many perks we offer to our guests. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Alicia Buccola Guest Experience Manager

May 31, 2021

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Employee Rating

Overall service received from Ruben was outstanding and professional Will recommend this place to friends and family Next auto purchase will definitely be from here More

by phuongphan0309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Fletcher Jones Motorcars responded

Hi Phuong, Thank you for the opportunity to serve you! It's wonderful to hear Ruben assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We put customer experience ad satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and we are looking forward to serving you for many years to come! Warm Wishes, Alicia Buccola Guest Experience Manager

May 13, 2021

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Excellent customer service from Sales to Finance to Service department! Worked with Max Tohidian with Sales, Bradley Cooper in Finance, and Ruben Soltero in Service. Also I worked with Ashley Wada in S More

by Firman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bradley Cooper, Max Tohidian , Ashley Wada

Jun 02, 2021

Fletcher Jones Motorcars responded

Hello, We absolutely value your business and so very grateful to see your 5 star recommendations! Thank you for the opportunity to work with your during your recent vehicle search, and the thoughtful recommendations for Max, Bradley, Ruben, and our talented team of professionals! Congratulations on your purchase! Warm Wishes, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager

March 22, 2021

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Employee Rating

Excellent service. Thanks Ruben Soltero for your help and exceptional service. Great experience overall. I definitely recommend this dealer. Thank you everyone for your good service More

by Araceli Lagunas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denise Banner

Mar 23, 2021

Fletcher Jones Motorcars responded

Hello Araceli, Our team at Fletcher Jones Motorcars is truly flattered to read your generous feedback regarding your visit with Ruben Soltero! We take great pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

February 22, 2021

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Employee Rating

Kalyn gave perfect customer service! Same with Rubin while kalyn was out. They kept me up to date AND followed up! The service loan coord. Got me my loaner ASAP, and I appreciated that because I did not More

by rosanna.zamora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katelyn Truong , Loaner coord when I picked up my car.

Feb 23, 2021

Fletcher Jones Motorcars responded

Hello Rosanna, Wow! Our team at Fletcher Jones Motorcars is truly flattered to see your generous 5 star recommendations for both Katelyn & Ruben! With all of the automotive competition out there, it is wonderful to know that they delivered an outstanding service experience! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

February 09, 2021

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Employee Rating

Nothing less than the best. My advisor was super professional, efficient and spot on with his promises of time and completion. Seamless transaction, could not ask for a better experience. More

by Kimbuttly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2021

Fletcher Jones Motorcars responded

Hello, We are thrilled to have the opportunity to serve you! Thank you for your 5 star recommendations and sharing about the super professional, efficient and time conscious experience you had working with Ruben! We are thrilled to know your experience couldn't have been better and look forward providing you that same great level of service ant your next scheduled maintenance! Please feel welcome to contact us anytime! Warm Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

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