Ruben Hernandez

The entire custom order experience started out great. Once the truck arrived and I was transferred to the sales department, everything went downhill. From the lies and mis-truths from the sales rep, to t Once the truck arrived and I was transferred to the sales department, everything went downhill. From the lies and mis-truths from the sales rep, to the financing managers, directors etc. It was a huge negative. Truck was received damaged in shipment. No offer to repair or discount for the truck. I received automated emails from the dealership from the General Manager Henry Finley, it included his email address. I replied to his email that I would love to give my feedback on the purchase that Friday afternoon after I took delivery of the truck. Over 2 weeks later, I never heard from him. So many odd conversations with the sales rep. From a late night phone call asking me if I wanted to use his discount and get a bed liner applied. Just $500 cash... Being told I couldn't use a Ford PCO and X-plan in the same transaction. I had a DIO of the keyless entry pad, and requested it not be installed on the truck so I could place it where I wanted. It was installed on the door. But the mudflaps were not. Huge scratch on the driver rear fender. Sales rep offered zero resolution to repair it before delivery. All he kept saying was it didn't happen here. It is hand wash only due to the size, was never sent thru an automated wash. I understand that. Which means it was damaged in transit on the rail cars. On the day of delivery, I flew in from out of state. I thought they would have all the paperwork completed on their end, I would sign a few papers, hand over a check and walk away. Nope! Spent over 3 hours there waiting on finance. I was offered a bottle of luke warm water for my troubles though. All in all, A depressing finish to an event I had waited months for. If I choose to order a new Ford EVER again, I think I will go to another dealer. More

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Al Uribe helped me every step of the way and worked magic with what I had to offer. with what I had to offer. More

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Excellent staff and great experience with my dealer Al! Highly recommend for anyone looking to purchase new or used car. 100% satisfied! Highly recommend for anyone looking to purchase new or used car. 100% satisfied! More

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Exelente servicio ,en mi caso hablo español me atendió Cristo Mendoza quien tiene mucha paciencia y exelente negociación me fui con vehículo que sobre paso mis expectativas.muchisimas Gracias. Cristo Mendoza quien tiene mucha paciencia y exelente negociación me fui con vehículo que sobre paso mis expectativas.muchisimas Gracias. More

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Very helpful and thank you for helping me get my dream car I love it so much car I love it so much More

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