Ruben Cauton
Ruben Cauton at Big Star Cadillac

Ruben Cauton

Cadillac Certified Pre-Owned Sales Director

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.5
47 Reviews
4.5

47 Reviews

Write a Review

47 Reviews of Ruben Cauton

November 29, 2024

Dealership Rating
Employee Rating

I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More

by VERONICAGARRETT44
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 02, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your expereince is being shared with the service team as part of our commitment to continuous improvement.

November 26, 2024

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Employee Rating

On 9/13/24, I purchased a 2019 Lincoln Navigator with 69,843 miles for $39,945 as advertised on CarGurus. During closing, the price increased due to what they called a "reconditioning fee." After buying More

by Rj1978
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Pierce

Dec 03, 2024

Big Star Cadillac responded

Thank you for your business and review. We are sorry we did not meet your expectations after our efforts to provide you with additional service after the sale. Rest assured that customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction.

October 04, 2024

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Employee Rating

Mr Jackson was awesome! He patiently worked with me to find the car I wanted, and within my price range. More

by sam4367
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Charles Jackson

Oct 04, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 30, 2024

Dealership Rating
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Excellent staff and excellent management Like always Zulfi is the best in sales and helping customers. More

by drakkarama
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Zulfiqar Choudhry, Keith Mujica

Sep 30, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 17, 2024

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The team at Big Star always exceeds my expectations. Gary and Jose both are a pleasure to work with More

by SCOTTBRINER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

Sep 17, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

September 13, 2024

Dealership Rating
Employee Rating

Big Star Cadillac provided A1 service. The buying process was streamlined and easy- no gimmicks! They guided me step by step and when it was time to pick up my vehicle, all I need to do wa More

by hsparks22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio, Keith Mujica

Sep 16, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

September 13, 2024

Dealership Rating
Employee Rating

Mark was the epitome of what a car salesman should be! He listened to me; acted; and then provided exactly what I wanted. His customer service is A1! He provided a no haggle experience and made me feel ve More

by hsparks22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mauricio, Keith Mujica

Sep 16, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

July 25, 2024

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Employee Rating

The dealership was not bad however we did feel like they could have worked with us more on the pricing. More

by Caddy
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Finance Experience
Recommend Dealer
Yes
Jul 25, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

July 17, 2024

Dealership Rating
Employee Rating

The service was very good the product and time was a nightmare anyway tks for all More

by martin.cervantes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 17, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

July 01, 2024

Dealership Rating
Employee Rating

As always Bobby does an outstanding job i get in and out promptly. Bobby ensures his team does the job fast, correct the first time, but over all safely. More

by granados.ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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