Roy Yonkers

Naples Acura responded

Grace, Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your recent visit. After reviewing the situation, it’s clear that a mistake was made regarding your vehicle’s mileage, which led to inappropriate service recommendations. This was an honest error on our technician’s part, but we completely understand how this affected your trust and perception of our dealership. The photo of the cabin filter you received was in fact from your vehicle, and I was able to pull up the video footage from our shop which confirms this. I can understand under the circumstances why you would question the information we originally sent. We never intend to upsell unnecessary services, and we are sorry that our recommendations came across that way. Your vehicle’s actual condition and maintenance schedule should always guide our advice, and in this case, we missed the mark. We would appreciate the opportunity to make this right and hope you give us the opportunity to do so. Please feel free to reach out with any additional questions or concerns. Ross Levy General Manager, Naples Acura rlevy@naplesacura.com 239.263.5701