Roy Ucanda

the tech DID NOT tighten the lug nut on several tires after balancing the tires. could have resulted in a catastrophic injury to me. additionally the tech stripped a stud. subsequently returned to the de after balancing the tires. could have resulted in a catastrophic injury to me. additionally the tech stripped a stud. subsequently returned to the dealership to have it replaced. it was not. the damaged stud was not replaced despite the service manager stating it would be fixed. the resulting careless caused me to have to replace an after market rim, and the wheel hub assembly at my expense since both were damaged by the actions of an inept tech who was not supervised. in all a very disappointing experience. i expected better for a loyal customer. More

by VHIKS44 Verified Customer Verified Customer

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Roy was very courteous, timely, polite and most of all, he always greeted you with a smile. he always greeted you with a smile. More

by P.D.WASHINGTON17 Verified Customer Verified Customer

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The best place to get work done on your car is Jim Coleman Nissan of Silver Spring Md. Thomas is always great and they get it done right the first time everytime. Everytime I come here it's always a p Coleman Nissan of Silver Spring Md. Thomas is always great and they get it done right the first time everytime. Everytime I come here it's always a pleasure. More

by jadelson65 Verified Customer Verified Customer

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Service Director Roy Ucanda of Jim Coleman Nissan of Silver Spring, Maryland, Thank You for helping us out by tracking down the needed critical part to get my vehicle back on the road after an acciden Silver Spring, Maryland, Thank You for helping us out by tracking down the needed critical part to get my vehicle back on the road after an accident! I live in St Louis, MO and I have my car at a local body shop that services large St Louis Nissan dealership. They could not track down on last critical part to get my vehicle back to me. With that, I called Roy a U purchased my car at Jim Coleman last year. In less 2 hours Roy tracked down that part for me, took the body shots info for the body shop and followed through to get it shipped to St Louis so that we could get our car back on the road. Roy went above and beyond to help us out. Thank you Roy! What a great experience! More

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great team, thanks to all who made my experience outstanding. good groups to work with. outstanding. good groups to work with. More

by DAMIANMADDOX Verified Customer Verified Customer

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If you’re looking for a great experience,here’s the place!! Honest,clean,and friendly! place!! Honest,clean,and friendly! More

by Q50redsport Verified Customer Verified Customer

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Great job everyone was very professional and helpful every step. Above and beyond . Very happy with my sales person every step. Above and beyond . Very happy with my sales person More

by pmcobb1 Verified Customer Verified Customer

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I was in and out. Literally. Fastest oil change ever. I was surprised of how fast my oil was changed. Literally. Fastest oil change ever. I was surprised of how fast my oil was changed. More

by DINAMITAGIRL36 Verified Customer Verified Customer

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By far the best car buying experience I’ve ever had. Highly professional staff I’d recommend to anyone. Highly professional staff I’d recommend to anyone. More

by SSCSBTS Verified Customer Verified Customer

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Great, professional service every time. I would recommend this dealership to my family and friends without hesitation. I would recommend this dealership to my family and friends without hesitation. More

by DMITCHELL65 Verified Customer Verified Customer

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