Roy Knibbs

Came in to fix a serious issue where the gas valve was no shutting off and after the click gas was coming back out. Spent 2 hours waiting for it to be fixed and was told it was fixed. I then later in the wee shutting off and after the click gas was coming back out. Spent 2 hours waiting for it to be fixed and was told it was fixed. I then later in the week go to fill my tank up and the PROBLEM IS STILL THERE. It does not seem that it was even checked to be fixed properly. This could cause serious injury if there is fire or a spark when this occurs. Called to make another appointment and I was told that the Master Technician does not work weekends. More

by klfeigenbaum Verified Customer Verified Customer

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Great costumer service and attention to details and out the door with in 30 minutes the door with in 30 minutes More

by lawrencebelanger03 Verified Customer Verified Customer

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JD Taylor was informative and exceotional on expediting service! He went over the car report and next step - impressive 👍 service! He went over the car report and next step - impressive 👍 More

by PIXIEJEANNETTE Verified Customer Verified Customer

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Easy to schedule and timely service. Work done on time and done well. Prescribed maintenance was explained well. Work done on time and done well. Prescribed maintenance was explained well. More

by MOOROBS5 Verified Customer Verified Customer

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Representative was very nice and helpful explaining all that was done to the vehicle at the time and what would need to be done at a later time due to parts that was done to the vehicle at the time and what would need to be done at a later time due to parts More

by KIMSOTOGARCIA Verified Customer Verified Customer

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Victor provided excellent customer service and kept me well-informed of status. The technicians did an excellent job. well-informed of status. The technicians did an excellent job. More

by YVONNE10 Verified Customer Verified Customer

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The service was supposed to be handled by Fiesta after having a horrible experience already. Then when the GM continued to text me at 8:15pm over him letting me know that Fiesta isnt paying and that I sho having a horrible experience already. Then when the GM continued to text me at 8:15pm over him letting me know that Fiesta isnt paying and that I shouldnt put words in his mouth about taking care of the bill when I didnt was very unprofessional. More

by Abqautobrokers@gmail.com Verified Customer Verified Customer

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Very friendly, informative, and helpful service. Got taken care of efficiently and effectively thanks again Got taken care of efficiently and effectively thanks again More

by MPARKER1081 Verified Customer Verified Customer

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Was very helpful and keep me updated the whole time the service was great always service was great always More

by CHAVEZRAUL77 Verified Customer Verified Customer

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This dealership had the worst customer service I have ever experienced!I DROVE my vehicle to the dealership to service a code I received after passing my emissions test . To receive a call from kia that ever experienced!I DROVE my vehicle to the dealership to service a code I received after passing my emissions test . To receive a call from kia that my vehicle isnt driveable and that my camshaft needed to be replaced. Which didnt make sense because I drove the vehicle there. After having no choice to but get the camshaft replaced because the vehicle wasnt driveable "who knows what they did". And note they said they had the part in stock. They had my vehicle for over 2 months, with no follow up I CALLED AND LEFT MESSAGES, NO CALL BACK. I had to go the dealership to retrieve my own vehicle. At that when on arrival they gave me a whole new set of keys they said they lost my keys again no follow up! this is my sons vehicle and we have had to uber him and take time off of work to get him to school and work and my my bill was 2700 dollars with out any compensation for them having my vehicle for over 2 months. No accountability when asked why they had my vehicle so long, answer received was "we have alot vehicles and customers other than you", like it it was my fault. Such a heartless company! I feel I received more attitude from the service manager and also the general manager more than I did from the service advisor, which you don't usually expect. I'm thankful that my vehicle is back on the road, but the experience was so much trauma for me that I will never buy another kia! Happy Holidays! More

by CGS783 Verified Customer Verified Customer

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