Roy Knibbs

The service was supposed to be handled by Fiesta after having a horrible experience already. Then when the GM continued to text me at 8:15pm over him letting me know that Fiesta isnt paying and that I sho having a horrible experience already. Then when the GM continued to text me at 8:15pm over him letting me know that Fiesta isnt paying and that I shouldnt put words in his mouth about taking care of the bill when I didnt was very unprofessional. More

by Abqautobrokers@gmail.com Verified Customer Verified Customer

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Very friendly, informative, and helpful service. Got taken care of efficiently and effectively thanks again Got taken care of efficiently and effectively thanks again More

by MPARKER1081 Verified Customer Verified Customer

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Was very helpful and keep me updated the whole time the service was great always service was great always More

by CHAVEZRAUL77 Verified Customer Verified Customer

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This dealership had the worst customer service I have ever experienced!I DROVE my vehicle to the dealership to service a code I received after passing my emissions test . To receive a call from kia that ever experienced!I DROVE my vehicle to the dealership to service a code I received after passing my emissions test . To receive a call from kia that my vehicle isnt driveable and that my camshaft needed to be replaced. Which didnt make sense because I drove the vehicle there. After having no choice to but get the camshaft replaced because the vehicle wasnt driveable "who knows what they did". And note they said they had the part in stock. They had my vehicle for over 2 months, with no follow up I CALLED AND LEFT MESSAGES, NO CALL BACK. I had to go the dealership to retrieve my own vehicle. At that when on arrival they gave me a whole new set of keys they said they lost my keys again no follow up! this is my sons vehicle and we have had to uber him and take time off of work to get him to school and work and my my bill was 2700 dollars with out any compensation for them having my vehicle for over 2 months. No accountability when asked why they had my vehicle so long, answer received was "we have alot vehicles and customers other than you", like it it was my fault. Such a heartless company! I feel I received more attitude from the service manager and also the general manager more than I did from the service advisor, which you don't usually expect. I'm thankful that my vehicle is back on the road, but the experience was so much trauma for me that I will never buy another kia! Happy Holidays! More

by CGS783 Verified Customer Verified Customer

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Victor Nevarez with the service staff did a very good job. he was very knowledgeable and demonstrated care for the cars issues. job. he was very knowledgeable and demonstrated care for the cars issues. More

by MATHEWOGRADYPE Verified Customer Verified Customer

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Tried to charge me extra $600 cause their estimator made a mistake. Terrible phone service, no return calls, felt like I was being taken. a mistake. Terrible phone service, no return calls, felt like I was being taken. More

by HOSENOSE Verified Customer Verified Customer

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Great service. It was a positive experience car buying is usually very stressful. I tell everyone to go check these guys out. It was a positive experience car buying is usually very stressful. I tell everyone to go check these guys out. More

by julie.evans1270 Verified Customer Verified Customer

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They are always easy to work with and the work is done quickly once the parts are in. quickly once the parts are in. More

by THE_REIFS Verified Customer Verified Customer

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Matt is the best. Didn’t make me nervous like other car dealers. Didn’t make me want to walk out. Didn’t make me nervous like other car dealers. Didn’t make me want to walk out. More

by julie.evans1270 Verified Customer Verified Customer

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I’m very disappointed, I made an appointment for Friday my only day off and they told me they didn’t have an appointment under my name my appointment was made for 9:30, I spend the whole day till 4 or 4:30 my only day off and they told me they didn’t have an appointment under my name my appointment was made for 9:30, I spend the whole day till 4 or 4:30, no communication in between I had to ask Mr Wiggins and he didn’t know any progress on the car, I took my car for a recall, and I ended up needing a new engine, Mr. Wiggins was unsympathetic, had an answer for everything in his favor or the company, at times talking to me like I’m stupid, in a few words blaming me for not bringing the car in time, I have been so busy, I bought another vehicle from Ralph, I was treated very descent and I’m very happy with my car. Thanks More

by RAGA538 Verified Customer Verified Customer

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