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Ross Cartwright
Ross Cartwright at Boucher Hyundai of Janesville

Ross Cartwright

Service Manager

Boucher Hyundai of Janesville

2009 Milton Ave
Janesville, WI 53545

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4.3
18 Reviews
4.3

18 Reviews

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18 Reviews of Ross Cartwright

June 19, 2025

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Employee Rating

We waited about a month for our engine to be fixed. They rushed putting in the engine to where it started having issues starting. The batter wasn't even connected completely!! Which from the sounds of More

by greenlau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bradley Hanthorn, Hunter Kapp, Lexi Wilson

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Jun 22, 2025

Boucher Hyundai of Janesville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ross Cartwright Service Manager 608-750-1200

May 30, 2025

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Helpful fixed correctly in a timely manner and covered the repair under warranty thank you More

by TONIHULICK
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Kapp

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May 30, 2025

Boucher Hyundai of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Ross Cartwright Service Manager 608-750-1200

April 28, 2025

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Employee Rating

Very responsive to my call and request to meet 2 hours away from dealership to view to buy!!! More

by Jsaccoman8
Recommend Dealer
Yes

Other Employees Tagged: Ross Cartwright

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Apr 28, 2025

Boucher Hyundai of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Janesville, we look forward to having you as a valued customer for many years to come! Ross Cartwright Service Manager 608-750-1200

March 30, 2025

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These people are amazing which is why we came here & not in town not only to buy our 1st Hyundai, but to get it serviced & repaired after getting rear-ended. Excellent people to work with! More

by DSPROSISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Snow

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Mar 30, 2025

Boucher Hyundai of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ross Cartwright Service Manager 608-750-1200

January 27, 2025

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Employee Rating

They treated me like family and they did every thing they said they wood thank you voucher group you done good More

by robertbrohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Botten, Bradley Hanthorn , Joe Valdez

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Jan 27, 2025

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, Robert, and we hope to see you again! Ross Cartwright Service Manager 608-750-1200

January 02, 2025

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Employee Rating

I've had pleasant purchase, and it was amazing the vehicle that I purchased is also amazing I'm not going to complain about anything I'm quite happy and very happy of the vehicle that I purchased Hyun More

by pharmmusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Botten, Bradley Hanthorn , Joe Valdez

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Jan 03, 2025

Boucher Hyundai of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Janesville. We look forward to having you as one of our valued customers for many more years to come! Ross Cartwright Service Manager 608-750-1200

January 01, 2025

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They did exactly as they promised and didn’t give me no grief at all More

by brian.p.sherwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradley Hanthorn , Joe Valdez

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Jan 02, 2025

Boucher Hyundai of Janesville responded

We are very happy to have provided you with such a positive experience, Brian! We sincerely value your business and look forward to your next visit. Ross Cartwright Service Manager 608-750-1200

January 01, 2025

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Employee Rating

Joe was efficient and courteous. Listened to my concerns and gave me professional guidance through my service More

by House53511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oneida Acosta, Zack Sederstrom, Cameron Mallory, Jalin Washington, Bradley Hanthorn, Tim Linton , Matthew Baker, Noel Jhocson, Joe Valdez

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Jan 02, 2025

Boucher Hyundai of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe met your expectations. Thank you again for choosing Boucher Hyundai of Janesville. We look forward to having you as one of our valued customers for many more years to come! Ross Cartwright Service Manager 608-750-1200

November 19, 2024

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Joe Valdez is the BEST! He took care of my vehicle's issue quickly, and had it back on the road ASAP! More

by PETENOGAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradley Hanthorn , Joe Valdez

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Nov 19, 2024

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your thoughts on working with Joe and our team. We're glad to hear we delivered such a great experience! Ross Cartwright Service Manager 608-750-1200

November 16, 2024

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Employee Rating

Great service and support and fast response. Very nice relationship throughout all departments. Thank you 😊 More

by JAMESIVEY.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Boucher Hyundai of Janesville responded

James, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ross Cartwright Service Manager 608-750-1200

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