Rosie Sosa

Overall generally great service and good experiences for the 5+ years I’ve purchased with Mercedes. This changed somewhat after learning that my last Mercedes was a lemon after only 3 years of owning it. It the 5+ years I’ve purchased with Mercedes. This changed somewhat after learning that my last Mercedes was a lemon after only 3 years of owning it. It was brand new at purchase. I was not happy with the service representative that informed me that the engine had to be replaced. I did not feel taken care of as I normally do with Mercedes. It left a bad taste in my mouth. When I returned to turn in the car and make a new purchase, customer service was fantastic mostly making up for the disappointment. More

Report | Print

Rosie Sosa was a pleasure to work with when buying my new Mercedes CLE AMG53. She made the buying process easy and quick. We worked out the details (price and financing) over the phone. I would and will reco Mercedes CLE AMG53. She made the buying process easy and quick. We worked out the details (price and financing) over the phone. I would and will recommended Rosie and Mercedes-Benz of Laguna Niguel when buying a Mercedes-Benz More

Report | Print

Rosie did a great job with testing drive and showing us the perfect product within our price range! I will refer my friend to her. the perfect product within our price range! I will refer my friend to her. More

Report | Print

Rosie was excellent throughout the transaction, courteous, well informed and responsive. Paul in finance was very pleasant, efficient and low key in offering after market options. We would retu courteous, well informed and responsive. Paul in finance was very pleasant, efficient and low key in offering after market options. We would return to them in future and refer others to them. More

Report | Print

Rosie did an excellent job with negotiations and showing us the perfect product within our price range! us the perfect product within our price range! More

Report | Print

If you are looking at getting a Mercedes, request Rosie Sosa at Mercedes Benz of Laguna Niguel to be your sales person. Let's be real, no one really looks forward to the all day car buying experience, espe Sosa at Mercedes Benz of Laguna Niguel to be your sales person. Let's be real, no one really looks forward to the all day car buying experience, especially if you weren't planning on being in the situation where suddenly you need a new vehicle unexpectedly. This was the case for me, but luckily I got Rosie. She is professional, knowledgeable, patient, attentive & so sweet. She made this process so easy & believe it or not, fun! I actually found myself starting to get excited to buy a new car which was something I wasn't planning on doing for a long while. She helped me nail down my dream car I didn't even know I wanted! The whole experience from beginning to end was more amazing than I could have imagined & it's all thanks to Rosie. She really made the experience so enjoyable. Shout out to Mike Ball & David Gonzalez who were the managers as well as Reza Etemad who was the Finance Manager, they were all also a pleasure to work with alongside Rosie. I've been in my new car for a few months now & no joke, I get so excited when I walk to my car in the morning for work. I look like that heart eye emoji as I walk towards it & think, "I can't believe this is my car!" I have contacted Rosie a few times since to ask questions & she is so on top of it responding the same day. I highly recommend Mercedes Benz of Laguna Niguel & Rosie for your next car buying experience, I promise you won't be disappointed! More

Report | Print

Very friendly staff and easy do deal with. Great purchase experience. Rosie was amazing to work with. Great purchase experience. Rosie was amazing to work with. More

Report | Print

Rosie was amazing! She’s patient and takes every step to ensure the best in her clients. To say she has excellent customer service which surpasses those I’ve encountere She’s patient and takes every step to ensure the best in her clients. To say she has excellent customer service which surpasses those I’ve encountered is an understatement! More

Report | Print

Ms. Sosa was as pleasant as any representative of any auto dealer I've ever worked with. Helpful, knowledgeable, polite, listened to my needs, didn't try to sell me something other than what I wanted. A auto dealer I've ever worked with. Helpful, knowledgeable, polite, listened to my needs, didn't try to sell me something other than what I wanted. A pleasure to work with, and worth asking for if you visit this dealer. More

Report | Print

An amazing help throughout the whole process from finding a car that spoke to me to making the purchase, I felt that it was a stress free experience and that I had time to look at every detail I wanted in my a car that spoke to me to making the purchase, I felt that it was a stress free experience and that I had time to look at every detail I wanted in my ideal new vehicle. More

Report | Print