Rosie Cray | Page 5

Attentive and friendly. Less calls from sales would be better. Too many hidden service costs Less calls from sales would be better. Too many hidden service costs More

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Great customer service! Helped set me up with the extended Toyota care package and applied my service to it. Helped set me up with the extended Toyota care package and applied my service to it. More

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Very pleasant people with which to deal. I assume a good job was done but the question is premature. Our customer service representative was considerate and extremely helpful. We would def I assume a good job was done but the question is premature. Our customer service representative was considerate and extremely helpful. We would definitely return next time in New Hampshire. More

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I have never been disappointed with the service or any other people who I've dealt with at McGovern Toyota. other people who I've dealt with at McGovern Toyota. More

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Check in process was easy. Tanya was very friendly and was able to get me in for service the same day I called. Tanya was very friendly and was able to get me in for service the same day I called. More

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Excellence service coordinated by Sean. The work was done with great attention to detail and done beyond my expectations. The work was done with great attention to detail and done beyond my expectations. More

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New car two year Toyota maintenance was performed in a timely manner while I waited. All employees involved treated me in a personal and professional manner. timely manner while I waited. All employees involved treated me in a personal and professional manner. More

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I brought my vehicle in with brake warning messages on and the technician working on it found that my brake actuator needs to be replaced, Johnna was very helpful keeping me informed on the status of my v and the technician working on it found that my brake actuator needs to be replaced, Johnna was very helpful keeping me informed on the status of my vehicle. It’s always a pleasant experience at McGovern Toyota of Concord! More

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Seamless process from appointment setting to payment and pickup. We were treated professionally and with courtesy throughout. Work was completed as expected. We like the technician’s video tour of the over pickup. We were treated professionally and with courtesy throughout. Work was completed as expected. We like the technician’s video tour of the overall inspection More

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After dozens of visits to this dealership, I had my first bad experience. I identified a problem with my drivers armrest. The ‘technicians’ analysis was they couldn’t help with the problem and would require bad experience. I identified a problem with my drivers armrest. The ‘technicians’ analysis was they couldn’t help with the problem and would require additional padding or replacement by a third party. The car is six months old. After requesting to be shown where the replacement padding was needed, another person came over and found the problem and almost immediately identified a solution. She stated the leather required a little leather cleaner, applied it, the amazingly the problem was resolved. I was very unhappy that the first recommendation was to find a third party upholstery shop, spend probably crazy $$, and the service manager accepted that as a solution to send me out the door. Although my problem was resolved, there was no effort to demonstrate concern until I forced the issue. More

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