Rosalie Isern

Our experience with this dealership is that they were fair, patient, no pressure and informative. fair, patient, no pressure and informative. More

by cmacall7 Verified Customer Verified Customer

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1st saleperson tarnished my image of Walser. Sassy, argumentative, condescending, didnt feel like she was here to help me. Heard comments like "well it is a used car" when i saw deep scratches Sassy, argumentative, condescending, didnt feel like she was here to help me. Heard comments like "well it is a used car" when i saw deep scratches in paint. She did show us the braking feature but knew we were irritating her due to being close to closing- i had cash and was ready to buy, but had to return 3x. Felt like she wasnt being honest and never on my team. Luckily for Walser, Rosalie redeemed the sale situation. Everyone else we encountered was respectful and kind including the guys who prepped the car More

by TINA. Verified Customer Verified Customer

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Professional, knowledgeable and courteous. Rosalie addressed our questions quickly, provided timely delivery status, and guided us through the sale process. I highly recommend. Rosalie addressed our questions quickly, provided timely delivery status, and guided us through the sale process. I highly recommend. More

by rhatfield0 Verified Customer Verified Customer

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Things got messed up on our clear bra. So that sucked. But I know it wasn't the Lexus service department directly, it was the contractor used to do the job. The service department did thei So that sucked. But I know it wasn't the Lexus service department directly, it was the contractor used to do the job. The service department did their best to cover the flub, but it still cost us an entire week without our car. So, the service department did a good job, but that contractor made them look bad. More

by cnapolk Verified Customer Verified Customer

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Excellent service, communication and great engagement. I am second time buyer from this location and I appreciate the transactional process being clear and concise. I am second time buyer from this location and I appreciate the transactional process being clear and concise. More

by drterrenceduncan Verified Customer Verified Customer

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Walser service department is fantastic to work with. The service department is always professional and prompt. Very courteous and helpful. The service department is always professional and prompt. Very courteous and helpful. More

by Kirby Vernon Verified Customer Verified Customer

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They are great there! Service is awesome. I love the video they send going over everything. Service is awesome. I love the video they send going over everything. More

by tashrene Verified Customer Verified Customer

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Our purchasing experience with this dealership was exceptional. Rosalie & Scott were so helpful and professional. exceptional. Rosalie & Scott were so helpful and professional. More

by todd.juliaa Verified Customer Verified Customer

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Erick and Rosalie are great. Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not th Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not the case now. The last car I bought (LC 500) was delivered dirty and we got NO help with infotainment. I watched YouTube to learn most of it. Lexus always makes good cars. That's why I buy them, but the dealer experience is more like a Kia or Nissan dealership. I had heard that he ownership had never owned a luxury dealership before and man does it show. I will still buy Lexus vehicles, but probably from Tulsa or Oklahoma City. 6 of my Lexus purchased here were from when I lived out of town and even out of state. I didn't have to come here, but I did because the service was that good. I can get the current level of service from way less dealerships. Ask the sales team about the leadership. If they're honest, they will tell you what they have shared with me. This place is bleeding loyal customers. I hope this helps. More

by cnapolk Verified Customer Verified Customer

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Very helpful and informative of TX. Directed us in making decisions and guided us thru our second purchase of a Lexus. Directed us in making decisions and guided us thru our second purchase of a Lexus. More

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