Rory Blumenschein

WARNING! Do not go here! The catalyst for me writing this is the most recent issue I had with the service department. They are absolutely awful! I got my Do not go here! The catalyst for me writing this is the most recent issue I had with the service department. They are absolutely awful! I got my car from them new at the end of 2019. There have been multiple problems with it since then. 1.) Last year while it was still under warranty the rear hatch stopped opening. Instead of replacing the part they just jimmied it and left it. They said they would document that it happened in case it breaks again. A month or two later it stopped opening yet again because they never replaced the part to resolve the issue. They were lazy and being cheap. This time; however, when I went back to have it fixed again they were trying to charge me $370 to fix it because the warranty had expired. They should have just REPLACED the part when it broke THE FIRST TIME and actually FIXED IT PROPERLY. This is 100% their fault and they are not owning up to it. They said they would "reach out to Honda and see if they will fix the part even though the warranty had expired" and that they would call me in a few days (never called) after almost two weeks of not hearing from them (big surprise) I called them and NO ANSWER. I blocked my number and tried again, they answered! I was told that their manager was unavailable for "uhh....at least a few weeks" because of "an emergency." THEY should be eating the cost to fix this issue themselves because THEY messed up and didn't resolve it correctly from the start. That was the final straw. 2.) The last time I had my car there after it had been 7.5 hours (for a simple oil change) and no call from them, I called and they transferred me to the advisor I was working with, who didn't answer his phone. I called his direct line two more times- no answer. I then called the main service center back twice- no answer. The THIRD attempt at the service department for someone to answer I was put on hold immediately without so much as a single word. Waited on hold for a while while my frustration grew. After trying to contact them for 15 minutes I finally gave up and called the sales department. They answered very quickly and I told them how irritated I was. Only then was I able to speak to someone in service, right away. Interesting. All I wanted was just to find out if I could come get my car yet because they were closing soon an I needed it I shouldn't have to call over and over and over again just to talk to someone when my car is at their facility being serviced. EVERY single time I take my car there I am the one who has to contact them at the end of the day to find out what's going on and if my car is ready yet. 3.) There was a new manufacturer update my car needed for the system and when my car had been there all day (yet again) I called to see if it was done, they hadn't even started it yet and closed in two hours..when I got my car back they had obviously rushed through things and left the piece of liner under my seat to the compartment they were accessing open and didn't reset my service lights. 4.) My sunroof has been making a squealing noise since I got my car and when I told them they said they "drove it around for quite a while" and didn't hear it. I looked at the odometer readings and they literally went 2 miles..obviously they tried real hard on that one. I won't be purchasing a car from them again and I sure as heck will now go anywhere else for service. I've had a few family members who have bought multiple cars from them over the years and think they're great so I really wanted to like them too, but wow what a disappointment. You bet I've told each of them (and everyone else) about it and not to give them any more of their money. Probably also going to be contacting the Honda corporation directly about the rear hatch issue with documentation. I can count the number of negative reviews I've made throughout my life on one hand and this is by far the worst one. -Can't say I didn't warn you! More

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Noticed my temp gauge creeping upward. Stopped in Bend Honda and my service writer, Ty Clark, came out to take a look. He brought out a mechanic, Alex, who took some temperature readings. Stopped in Bend Honda and my service writer, Ty Clark, came out to take a look. He brought out a mechanic, Alex, who took some temperature readings. They both convinced me I should not drive the car further, as greater damage would occur. They were oh so right ! The thermostat was not functioning ! Had I kept driving, I could have really done some major damage to my beloved Toaster ! I know dealership service departments get a really bad rap, some deserved, but Bend Honda has treated me so fairly, so right these last nearly 6 years. Thanks guys, I’ll be back !!! More

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Professional courteous service and attentive staff Clean Professional courteous service and attentive staff Clean facility Covid minded with masks Follow up with their service Professional courteous service and attentive staff Clean facility Covid minded with masks Follow up with their service More

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I was an emergency service case and the team worked very hard to accommodate me. Even working with me after service hours to help with my flat tire and working my third party contract to make sure I got ful hard to accommodate me. Even working with me after service hours to help with my flat tire and working my third party contract to make sure I got full reimbursement! More

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Don/t go here if you want any type of customer service I unfortunately purchasesd my car a little over a year ago. It was a disaster from the beginning. I have had nothing but issues with these people. Thi I unfortunately purchasesd my car a little over a year ago. It was a disaster from the beginning. I have had nothing but issues with these people. This time I made an appointment to get something that would hold a Kayak. I brought my car in the night before as I know this is easiest for them. Living in Redmond it cost me about $70.00 roundtrip to go drop off and come back. I had not heard anything about my car so I called them around 11:30 and the girl who answered and she said she tried to call me and I didn't answer. Last time I was there the phone number was as issue as well. I changed my number very soon after purchasing the car and every time I go in they always call the old number, I though this was fixed because the manager Joe said he will make sure its fixed. But again it is not fixed. I also wrote my name and number with the form I filled out when I dropped the car off, so why was that not looked at? She kept saying I only made 1 mistake. Its not just the mistake its how you deal with it. They did not quote me the over $800.00 over the phone they said it would be $280.00 roughly. They ordered the wrong part and I lost and entire day because of the mistakes they made and I have a $70.00 Uber bill that I had to pay for nothing. When I finally got my keys Rory came out after me and asked me why I was so miserable which I thought was very inappropriate. He then opened my passenger car door and tried to get in my car when I was trying to leave and he kept saying, even with the coved-19 going around you can't be nice. I told him I wasn't aware that the Covid-19 was a reason to give bad customer service. I wanted to leave and he wanted to argue. He sat there with my passenger door open and his arm on the top of the car. I was hot and I wanted to leave. He kept going on and on about how miserable I am and told me that they don't need my business. I told him I was calling Joe his manager that finally made him leave, He said I am going to tell Joe now. So I had called to speak with Joe but Rory had already got to him in his office and they wouldn't put me through because they said it was a meeting. I have left several messages for Joe that have not been answered which is very disappointing. I always get the service done where I have purchased my car. Apparently I should have read more reviews. Please save yourself a headache and do somewhere, anywhere else. More

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Was a fast and easy visit. They got me in and out before I knew it. They topped off all my fluids and made sure everything works fine. I knew it. They topped off all my fluids and made sure everything works fine. More

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James Wheeler could not be any kinder; the shop and experience was positive, information and options were discussed. I would return for service at Bend Honda. experience was positive, information and options were discussed. I would return for service at Bend Honda. More

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Great service! I am always greeted with a smile and everyone is always helpful. My oil change was quicker than I expected even though it was first come, first serve. I am always greeted with a smile and everyone is always helpful. My oil change was quicker than I expected even though it was first come, first serve. More

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Tonneau cover My service was quick and professional. They took the time to make sure I knew how to operate it. They were helpful with all my questions. My service was quick and professional. They took the time to make sure I knew how to operate it. They were helpful with all my questions. More

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Premier Service I was so impressed with the entire facility and the employees working the day I took my Civic Si in for a factory recall. Everyone I spoke with at Ben I was so impressed with the entire facility and the employees working the day I took my Civic Si in for a factory recall. Everyone I spoke with at Bend Honda was very professional and answered all of my questions with no hesitation. I highly recommend this dealership for any of your Honda needs. More

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