Ronald Samples
Ronald Samples at Tom Peacock Cadillac

Ronald Samples

Service Director

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

3.3
7 Reviews
3.3

7 Reviews

Write a Review

7 Reviews of Ronald Samples

November 08, 2024

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Employee Rating

This dealership is very outstanding, The service advisor is very courteous and get the job done timely. The service supervisor is always on top of his job and very knowledgeable & professional More

by Willie Jones
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Spear Pittman IV , Ed Steward

Nov 12, 2024

Tom Peacock Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about our service advisor and supervisor at Tom Peacock Cadillac. It's great to hear that you had a positive experience with us. We strive to provide knowledgeable and professional service, and we're glad you noticed. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 23, 2024

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I am totally disgusted with the Service and Sales department at Tom Peacock Cadillac in Houston. I have purchased (4) vehicles from this dealership and dealt with them for over 20 years. The ethics More

by K. Bryant
Service Price Transparency
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Recommend Dealer
No
Oct 25, 2024

Tom Peacock Cadillac responded

We strive for 100% satisfaction. However, we have fallen short, please contact us so we can discuss this situation and determine an amicable resolution. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 11, 2024

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Employee Rating

I brought in my used Cadillac SRX that I purchased from Tom Peacock Cadillac with specific issues I was having and listed them out for the service advisor, Alvis Young. Alvis gave me a diagnosis and a c More

by wjones80
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Alvis Young , Steve Hainline

Sep 13, 2024

Tom Peacock Cadillac responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

Sep 13, 2024

wjones80 responded

I will await a response or contact you again.

Oct 08, 2024

wjones80 responded

This is 10/8 and still no response from the dealership

September 06, 2024

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Employee Rating

Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed More

by Casanova
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Sep 09, 2024

Tom Peacock Cadillac responded

Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service. Sincerely, Steve Hainline | General Manager | 281.443.7700

August 31, 2024

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Employee Rating

Thank you Ron Samples, great representative. He has helped us out and we appreciate him More

by Fitzs2000
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Ron at Tom Peacock Cadillac. We appreciate your support and are glad he was able to assist you. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 26, 2024

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Employee Rating

The staff here is always so pleasant and very thorough when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! More

by mlturcato
Service Price Transparency
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Recommend Dealer
Yes
Aug 28, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our staff at Tom Peacock Cadillac. We pride ourselves on thorough service, and it's great to know that it shows. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 31, 2024

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Employee Rating

Extremely Disappointed. The salesman, Mr. Tommie Simeon has gone above and beyond to assist. He has been great. Alvis Young, service dept, has struggled to provide good serv More

by wjones80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tommy Simon , Alvis Young

Jul 31, 2024

Tom Peacock Cadillac responded

Thank you for sharing your experience with us. I appreciate your kind words about Tommie and his dedication in assisting you. However, I understand your frustration regarding the service department and your ongoing issues with the SRX. Your concerns are important to me, and I want to ensure they are addressed properly. Please reach out to me at Tom Peacock Cadillac, so we can work together to find a solution for you. I value your feedback and are committed to improving your experience. Sincerely, Steve Hainline | General Manager | 281.443.7700

Aug 14, 2024

wjones80 responded

Mr. Hainline, I am exhausted from trying to find some resolution to this problem. I have left two messages with the receptionist for you but no return. call. However, Mr. Alvis Young has contacted me to state Tom Peacock will order the part to fix my car, but the cost will be $1400. Initially he stated I had to look for it. I did not agree, May 2024, I took my car in for service. I told them that several of the warning lights were on the dashboard to include the stabilitrack light. The car was delivered to me on 6//1/24. I was told it was the fuel pump that was cauing all the problems I had listed. In addition I needed an air condition compressor. I was told that would solve all of my problems. On June 28, I had some of the same problems. I was driving the car and several lights came on and the stabilitrack warning. This was the same problem but Mr. Alvis said it was not. He told me I needed a brake system control module. I need to find the part and bring it back to Tom Peacock to fix and it would cost me an estimated 700. Mr. Ron Samples calls and states it is not a Tom Peacock issue but after a long conversation, he agrees to pay half. But after several conversation with him and Alvis independently, he states he is going to bring my car back. He refused to service. Why? Because I asked him to put the agreement in writing because Alvis sent a car repair agreement that did not list my concerns. He told me he was picking up his car and I could take my car to another dealer. I do not understand his frustration with me wanting all my concerns documented again. I need to speak to someone who is going to be fair. I was agreeing to pay 700 for something that should have already been fixed. Mr. Samples states he is so frustrated with me because I want the paper tracking. Today, while I'm on the phone with my salesman, Mr. Alvis calls and states he is sorry, but he misspoke. The repair will not fix the stabilitrack problem. He knows the technician recorded that the fuel pump would, but it didn’t. At this point, Mr. Young is checking with the technician to see what the problem is. In the meantime, Mr. Samples is sending someone to pick up the loaner and drop my car off because he believes I am going around and around with him. Yes, because I need clear documentation that the car is fixed to avoid returning it a 3rd time and paying more money. Thanks in advance for your assistance. If you are not the person who can address this matter, please provide me a name and number in the hierarchy. I will await your response.

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