Ronald Samples

2024 Cadillac Lyriq - not a year old. 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the car!!! But I was patient but when they charged me for a pebble crack in the loaner windshield and returned my car dirty and still not completely fixed I am just disgusted and really questioning my brand loyalty. Texts I received show the lack of professionalism at Tom Peacock. “still running a bit behind…..It should be tomorrow but I'm not putting all my eggs in that basket…. We only have a few techs that are certified for th Lyriq so that makes it a bit more challenging.” “I have no idea on when the part will arrive…..If no one has it we are at the mercy of the manufacturer of the part. I apologize for the Lyriq shortfalls. Unfortunately we don't build them or have input on that, we just try to fix them.” That’s the professional Cadillac correspondence you can expect at Tom Peacock. If this is the Cadillac service one expects now-a-days, I need to reconsider my loyalty to this brand! And the white glove Cadillac service left anti-seize on my interior trim. The multi-point inspection left my tires under inflated. The ambient lighting still not working. Let’s hope the heat works still to be determined. To top this experience off, I returned the loaner with windshield crack due to road pebble and they charged me $893.56!! Ronald thank you for sending the cashier to settle a very discouraged and disappointed loyal customer. Truly a mark of excellence! More

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This dealership is very outstanding, The service advisor is very courteous and get the job done timely. The service supervisor is always on top of his job and very knowledgeable & professional is very courteous and get the job done timely. The service supervisor is always on top of his job and very knowledgeable & professional More

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I am totally disgusted with the Service and Sales department at Tom Peacock Cadillac in Houston. I have purchased (4) vehicles from this dealership and dealt with them for over 20 years. The ethics department at Tom Peacock Cadillac in Houston. I have purchased (4) vehicles from this dealership and dealt with them for over 20 years. The ethics and customer service have diminished beyond belief. SERVICE I took my truck in for diagnosis, August 31, 2024. When I went in to pick it up, September 14th, they stated no codes had been found, so they only charged me to install new motor mounts; however, the original problem still existed. I left it there again and escalated my concerns, only to be told by one of the Service Managers that he reassured me it was repaired because he had test driven it himself. I picked it up on September 30th only to have it completely break down on me October 1st. While on side of the freeway, in total disparage, the service man spoke to me as if I was the problem with total disregard for the problem at hand. This time, I could not even drive my truck in, it had to be towed. I have been calling and leaving messages for the GM throughout this ordeal and have yet to get a return call. Another, Service Manager finally called back on October 21st to inform me that my truck was ready again, he informed me he had driven it home overnight and it was running great. (Note: I did not know they could drive my truck out of town overnight and call it “test drive”, without my prior knowledge). Regardless, at this point, I am afraid that my vehicle is not safe or reliable. First it was motor mounts, then a cracked spark-plug and now a faulty fuel pump; while nothing was indicated in the diagnostics testing nor the spark plug replacement mentioned on the service ticket. This is worse than returning your food more than once at a restaurant, expecting it not to be contaminated. SALES On September 16th, I received an unsolicited text from a Salesman stating they noticed that I had a vehicle in excellent condition, that they really needed on their lot. Further stating, they would give me top-dollar if I was willing to trade it in. And because I had been such a loyal customer, they would also give me additional rebates to sweeten the deal. Since I had been riding in a new loaner vehicle for (2) weeks, at that time, I thought that it was too good of a deal to pass by. I told him where I would need to in the deal and asked was that feasible. He stated he could most definitely come within a couple thousand of my target. So, I requested he work up the deal. When they presented the deal to me, the trade in offer was $15K less than he stated and the new vehicle sells prices was $10K more. At that point I was devasted. CONCLUSION I don’t know if this is their new “mode of operating” to bait me into buying a new car or if their lies and incompetence is just their new standard. As of today, I still have not received a call back from the GM, Steve Hainline, and have to go back to retrieve my vehicle, that I am now uncomfortable with driving. Note: This is one of the (4) vehicles that I originally purchased from them. I am sparing you some of the hideous details of this debacle, just want you to get the idea, Tom Peacock Cadillac Service and Sales no longer value or respect their customers. The disregard and disrespect seem to be paramount now, I took my vehicle into Cadillac with the intent to avoid the scams. If you need service or to purchase, find another Cadi dealership, based on my current experience, this is the worst Cadillac dealership in the Houston area. More

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I brought in my used Cadillac SRX that I purchased from Tom Peacock Cadillac with specific issues I was having and listed them out for the service advisor, Alvis Young. Alvis gave me a diagnosis and a c Tom Peacock Cadillac with specific issues I was having and listed them out for the service advisor, Alvis Young. Alvis gave me a diagnosis and a cost of $4,100 after a couple of weeks which I agreed to with the expectation that the car would be fixed. After less than a month, the exact same issues started happening again. A service rep arranged to pick up my car and after a couple of weeks Alvis Young finally called and I was told a lot more money would have to be spent to fix my initial complaints, and I would need to look for the part on eBay. This was unacceptable to me. I tried to speak to the service director and General Manager and did not get a call back for several days. I spoke to the service director, Ron Samples, finally, after leaving several messages and was basically told that I am S-O-L after I would not agree to his proposal to pay half without listing all of my complaints in the paperwork. I even offered to list them in an email and he could send them back agreeing the complaints were addressed. He got upset with me. He changed his mind about paying half, refused to address my issues, and told me that I was being difficult. He told me he was picking up the loaner car and returning my car. All I wanted was the complaints that I brought the car in for to be fixed and after paying $4,100 due to Alvis Young’s misdiagnosis I should NOT have to pay another dime. Mr Alvis acknowledged he had given me wrong information regarding what would be needed to address all problems. I have never in my life received such poor customer service from the service advisor Alvis and from the service manager, Ron Samples. I am still in shock at how Mr. Samples treated me. Maybe because I am a female he felt he could talk to me any kind of way. Unbelievable! Check out the negative reviews and beware of Tom Peacock Cadillac service department. This is NOT an isolated incident. More

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Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed. Worst customer service ever don’t believe any sales rep when u get car worked or the warranty they will still charge u. More

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Thank you Ron Samples, great representative. He has helped us out and we appreciate him He has helped us out and we appreciate him More

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The staff here is always so pleasant and very thorough when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! More

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Extremely Disappointed. The salesman, Mr. Tommie Simeon has gone above and beyond to assist. He has been great. Alvis Young, service dept, has struggled to provide good serv The salesman, Mr. Tommie Simeon has gone above and beyond to assist. He has been great. Alvis Young, service dept, has struggled to provide good service. My concerns have been treated as low priority and unimportant. Problems Day 1 of driving the SRX, 30,000 miles off the lot. Car returned Day 1 and 3 subsequent times the first month but was told all was well each time. Several days to respond with status each time. Car repairs needed several times since purchase. Currently in shop and told I need to look for a discontinued part and return for shop to service. Paid $4100 for this same problem less than a month ago. The same warnings on the dash. Ugh! More

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