Ronald Kellenbenz | Page 10

Terrible Service, Treats Customers Badly Where do I even start with this place? I bought my car here in 2016, and had few negative experiences with the buying process. But when it comes to Where do I even start with this place? I bought my car here in 2016, and had few negative experiences with the buying process. But when it comes to servicing your vehicle, whether it be warranty or otherwise, they really drop the ball. Here's why. They often play phone tag with you, transferring your call all over and nobody who talks to you seems to remember you when you actually come in once scheduling your appointment. On three specific occasions I remember being told I didn't actually schedule an appointment at all... So who confirmed it on the phone with me? All three of those times I had to reschedule and wasted my time driving there, all the while they make it seem like you're the cause of the problem and that they are bending over backwards to do something as simple as scheduling a real appointment. Then, earlier this year, ater bringing my vehicle in for an oil change I was told they lost my key fob, and had to replace it. The frame on my vehicles door was damaged as if someone tried to break into my car with a tool. The weather strip door seal on my vehicle was also damaged. Phil, the service rep who was "helping" me at the time who has since apparently been fired, told me they didn't do the damage but would replace my seal for free.... Of course how could I prove they did the damage? Aside from the fact that my car was at their facility for 3 days longer than originally scheduled.... Probably due to their mistake? Now that Phil has been fired I've been trying to get this door seal replaced as was promised, but his replacement Rick never calls me back despite saying "he would check on it and get back to me today" ...and it's been three weeks now. It's a wonder I don't report this dealership for lying, and damaging my property. Avoid this place at all costs. Not worth your time, an certainly not worth your money. If they actually cared about their customer experiences there wouldn't be so many upset one star reviews. I think I'm going to have my vehicle serviced at Arrigo Dodge Chrystler Jeep in Margate. They actually pick up the phone and even call you back... it's not that hard to do. More

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Great Sales rep richard was great professional fast and paying attention to details would come back in the future and recommend as well orher custoners !! T Sales rep richard was great professional fast and paying attention to details would come back in the future and recommend as well orher custoners !! Thank you More

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The most extrodinary and pleasant experience I have ever had Everything about this dealership is extremely wonderful. Working with these people is so pleasant that is so east to put into words. I highly recommen Everything about this dealership is extremely wonderful. Working with these people is so pleasant that is so east to put into words. I highly recommend Joey Accardi dealership More

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Great setvice Always prompt service even if you show up without an appointment. Very comfy waiting area as well. Will definitely purchase a new car from this deal Always prompt service even if you show up without an appointment. Very comfy waiting area as well. Will definitely purchase a new car from this dealership More

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Quick easy amazing This is one of the finest dealerships I’ve ever visited my service advisor rick took great care of me I brought my ram 1500 in for new breaks a tire r This is one of the finest dealerships I’ve ever visited my service advisor rick took great care of me I brought my ram 1500 in for new breaks a tire rotation and a rear differential service I was in and out in no time at all and my truck was clean and good as new rick and the rest of the staff seemed very informative thank you rick!!!! More

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Lemon Was sold a brand new Jeep and transmission was bad. Finance person was a scam artist. My family bought 4 cars here at same time and just a bad idea. Was sold a brand new Jeep and transmission was bad. Finance person was a scam artist. My family bought 4 cars here at same time and just a bad idea. More

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excellent Excellent customer service! It was very professinal and fast. The sales person was very helpful. He did his best to match our need and interests. Excellent customer service! It was very professinal and fast. The sales person was very helpful. He did his best to match our need and interests. More

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Car service My experience with Joey Acardi is excellent due to customer service. My service advisor, Vick, is extremely cared for the device that I should receive My experience with Joey Acardi is excellent due to customer service. My service advisor, Vick, is extremely cared for the device that I should received in my car. He takes time to explain what was done in the car. He is always making himself available even if he was taking a break eating lunch or not. We need more service advisor like him to improve your services. More

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Arrogant service Advisor All it takes is one apple to Spoil the cart and in this case it was Mr. Rick Quinones A service advisor that is the rudest and most arrogant man I hav All it takes is one apple to Spoil the cart and in this case it was Mr. Rick Quinones A service advisor that is the rudest and most arrogant man I have ever met because of him I will not spend another dollar at this dealership I have been a faithful client for nine years and in that time have bought five vehicles in factWe were in the process of purchasing a car for my daughter I would rather pay more and move to another dealership More

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Horrible service I called 5/7/2018 because my car lights went on I called to bring it in to check and I am thinking if my car has 2 recalls I am getting a rental car f I called 5/7/2018 because my car lights went on I called to bring it in to check and I am thinking if my car has 2 recalls I am getting a rental car from interprise. But the guy Philip told me he can only give me a ride with a Uber home . I use my truck to work so I can pay my truck monthly.he told me he couldn’t do nothing about I told him that I payed before $250 for 2 years rental car because of this issue with my new car. I will never come to this dealer and I will make sure my friends know about this. More

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