They Are The Best Dealership Ever!
!! We Walked Out With A Car. We Will Most Definitely Be Back!!!
!! We Walked Out With A Car. We Will Most Definitely Be Back!!!
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by traceyjohnson87
Nov 14, 2024 -
CarVision of Trooper responded
Wow, thank you so much for the incredible review! We’re so happy to hear that you had such a great experience with us and drove away in a car you love. We can’t wait to welcome you back whenever you're ready! If you need anything in the meantime, don’t hesitate to reach out. Thanks again for choosing us!
If I could give this dealership a negative score, I
would. Initially, everything went great — the deal was done, and we even left positive reviews at the salesperson’s request. Then, right as the sales
would. Initially, everything went great — the deal was done, and we even left positive reviews at the salesperson’s request. Then, right as the salesperson was taking our new car to fill it up with gas, they accidentally hit another vehicle on the dealership lot with the car we just purchased.
From that moment, the dealership’s tone completely shifted. Instead of taking responsibility and making every effort to right this wrong, a manager offered us $200. Of course we refused the “offer.”
The General Manager informed us that he would not cover the cost of repairing the damage (to our satisfaction) caused by his own employee. We were shocked and disappointed to be told they wouldn’t restore the car to the condition it was in when we signed the papers — not even 10 minutes earlier.
To make matters worse, we were spoken to with disrespect, and when we expressed our dissatisfaction, the GM told us, “If you don’t like it, go vote.” (What in the world would the matter at hand have to do with voting?)
In the end, we had no choice but to void the purchase. We expected much better from a professional dealership. I would highly advise anyone considering this place to think twice.
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by slbhart
Other Employees Tagged:
Al Gordon
, Tom Snader, GM
Nov 07, 2024 -
CarVision of Trooper responded
Thank you for sharing your experience with us. I want to sincerely apologize for the way you were treated during this situation. This is not the standard we uphold at our dealership, and I regret that your visit did not reflect our commitment to treating all clients with the utmost respect.
While we understand that incidents can occur, it is our responsibility to address them appropriately and support our customers during such times. I am truly sorry that you felt our response was inadequate, and I assure you that we take your feedback seriously. Our goal is always to resolve issues fairly and transparently.
The comments you mentioned from our General Manager are concerning and certainly not representative of our values. We strive to maintain a professional and respectful atmosphere, and it is disappointing to hear that we fell short in your case.
Please allow us the opportunity to make this right. I invite you to reach out directly to me at 6108605515 so we can further discuss your experience and explore possible solutions. We want to ensure that our customers feel valued and heard.
Thank you for bringing this to our attention. We appreciate your feedback and hope to turn this situation around.
Our experience with CarVision, and our salesperson
Ronald, was extremely professional, easy going and hassle free. I highly recommend stopping by CarVision and asking for Ronald Duncan!
Ronald, was extremely professional, easy going and hassle free. I highly recommend stopping by CarVision and asking for Ronald Duncan!
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by slbhart
Nov 06, 2024 -
CarVision of Trooper responded
Thank you for your wonderful feedback! We're thrilled to hear that your experience with CarVision and Ronald was professional, relaxed, and hassle-free. Ronald truly strives to make the car-buying process as smooth and enjoyable as possible, and we’re glad to see it reflected in your experience. We really appreciate your recommendation and look forward to welcoming you back in the future!
Ron was excellent and so professional.
We closed the deal on the same day that I visited the Dealership.
We closed the deal on the same day that I visited the Dealership.
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by baileyfranklin1981
Oct 31, 2024 -
CarVision of Trooper responded
Thank you for your great feedback! We're so glad to hear that Ron provided you with excellent and professional service, and that you were able to close the deal on the same day! That’s what we aim for! If you have any questions or need further assistance, feel free to reach out. Enjoy your new vehicle!
Ron took awesome care of me and gave me the vip
treatment! Thank you so much Ron
treatment! Thank you so much Ron
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by TimM
Oct 28, 2024 -
CarVision of Trooper responded
Thank you for your wonderful feedback! We’re thrilled to hear that Ron provided you with VIP treatment and took such great care of you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you need anything else, don’t hesitate to reach out. Enjoy your new ride!
Ronald is very helpful and gave a lot of insight.
He made this experience seem less
He made this experience seem less
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by Danavia410
Oct 28, 2024 -
CarVision of Trooper responded
Thank you for your feedback! We’re glad to hear that Ronald was helpful and provided you with valuable insights during your experience. Making the process seamless is our goal, and we’re thrilled he achieved that for you. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your new vehicle!
Ron was great help made everything super easy and fast.
Other staff was also friendly and great environment.
Other staff was also friendly and great environment.
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by Hausboss6
Oct 18, 2024 -
CarVision of Trooper responded
Thank you for your feedback! We’re so glad to hear that Ron made your experience easy and fast. It’s wonderful to know that our staff created a friendly and welcoming environment for you. We appreciate your kind words and hope to assist you again in the future! Enjoy your new vehicle!
Hey was great!
Very professional and knowledgeable . He was very helpful with the process of looking for a vehicle that’s right for me and my family
Very professional and knowledgeable . He was very helpful with the process of looking for a vehicle that’s right for me and my family
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by maloneyalexis
Oct 17, 2024 -
CarVision of Trooper responded
We’re so glad to hear that you had a positive experience! It sounds like he really made a difference in finding the right vehicle for you and your family. If you need any more assistance or have questions in the future, we’re here to help!
Ron was super down to earth and knowledgeable.
He made us feel at ease and feel comfortable with the entire process!
He made us feel at ease and feel comfortable with the entire process!
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by IanGlanzmann
Oct 17, 2024 -
CarVision of Trooper responded
We’re thrilled to hear that Ron made you feel comfortable and at ease during your car-buying experience! His down-to-earth approach is truly appreciated. If you have any more questions or need assistance in the future, don’t hesitate to reach out! Enjoy your new ride!
Ronald was the perfect salesman I highly recommend him if
you come to this location
you come to this location
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by Jamesb
Oct 10, 2024 -
CarVision of Trooper responded
Thank you for your feedback! We’re delighted to hear that Ronald provided you with such a great experience. Your recommendation means a lot to us! We hope to see you again soon!
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