Ronald Draves

Very clean and the staff are very professional, always do a great job! I would highly recommend their services! a great job! I would highly recommend their services! More

by FREEMANDONALD453 Verified Customer Verified Customer

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Dear Latham Ford Management, I am writing to formally express my deep concern and disappointment with the service experience I had with your dealership during my vehicle’s first scheduled maintenance. I express my deep concern and disappointment with the service experience I had with your dealership during my vehicle’s first scheduled maintenance. I purchased a 2025 Ford Bronco in May 2025 and scheduled my first oil change for October 23, 2025. Prior to my appointment, I was contacted by your dealership via text and phone about using your “valet service,” in which someone would pick up my vehicle, take it to the dealership, and return it afterward. I had never heard of this service before, did not request it, and would not have considered it had your staff not recommended it. On the morning of October 23, around 8:30 AM, my vehicle was picked up from my home. By noon, I received a call from Donet, the service technician, informing me that the work was complete and that I could pay online. It was during this call that I learned for the first time that the individuals handling the pickup and return of my vehicle were not Latham Ford employees but subcontractors—something I had not been told in advance. Donet also mentioned he had “no control” over when they would return my car and that it might not be picked up until 4:00 PM. At approximately 4:00 PM, I was notified via text by the driver that pickup would be delayed until 6:00 PM. Concerned about the timing, I called Donet, who reassured me that the dealership remained open until 7:00 PM, and that there was a reliable process in place for the drivers to retrieve keys and paperwork after the service department closed. Based on his assurances, I agreed to wait. However, at 6:20 PM, the person scheduled to pick up my car called me from your dealership stating that neither my keys nor the sales receipt with my address could be found—and that my car was not in sight. Alarmed, I immediately called your dealership. Amanda answered and apologized but informed me there were no managers available and that all sales staff were with customers; she offered not solution – just ‘sorry we don’t know where your car is’. It was nearly 6:40 PM, and I was facing the very real possibility of being without my vehicle, which I needed for work travel the following day. I drove from Rexford to Latham immediately and arrived just before closing. Grayson assisted me promptly and professionally. He could not locate my keys or paperwork either but, with another employee’s help, was able to use my spare key to locate my car in the lot. I was extremely relieved to find my vehicle but left that night knowing that a key to my car and a document listing my home address were missing. The next day, October 24, I spoke with Donet, who confirmed the missing items were not found. He promised to order and program new keys, stating I would be contacted once they arrived. I heard nothing for nearly a week and ultimately had to call on October 30, leaving messages for Donet, Grayson, and a dealership manager. Donet returned my call the next day to inform me that the keys were in—raising the question of whether I would have ever been notified had I not followed up myself. My original set of keys and paperwork have never been located. During that week, I felt extremely anxious and unsafe, as someone could have used the missing key and address to access my vehicle or home. I kept my car in the garage instead of its usual outdoor spot for over a week out of precaution. On November 3, I visited the dealership and received the replacement keys. However, as an additional note, I was disappointed to see that even after all the trouble, my windshield washer fluid was still low—unchanged from when the car left my home; seemed the LEAST that could have been done was top off my windshield wiper fluid. The lack of communication, oversight, and accountability was deeply concerning. I request a written response detailing how Latham Ford intends to: Prevent incidents like this from happening again. Address the security failure that led to my key and address being lost. Restore my More

by JAYMEKAY Verified Customer Verified Customer

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I’m having no problem getting my car at all. All of the staff is helpful All of the staff is helpful More

by TAYYABTARIQ0901 Verified Customer Verified Customer

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The customer service is five star. I always feel that I’m taken cared of and not taken advantage of, like many mechanics do to women. I always feel that I’m taken cared of and not taken advantage of, like many mechanics do to women. More

by TFINMAN Verified Customer Verified Customer

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Great job ! Very efficient best experience I’ve ever had at a dealership service dept Very efficient best experience I’ve ever had at a dealership service dept More

by HDF1869 Verified Customer Verified Customer

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Latham Ford was very attentive, very fast, and very courteous. Tim at the service desk made sure I knew what was going on every step of the way and notified me as soon as things were done. courteous. Tim at the service desk made sure I knew what was going on every step of the way and notified me as soon as things were done. More

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Great experience. Warm greeting from service representative Donat who kept me up to date on progress of the repair and got me transportation back when it was completed Warm greeting from service representative Donat who kept me up to date on progress of the repair and got me transportation back when it was completed More

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The people that work there are helpful and I like your pick up and delivery service pick up and delivery service More

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I had a 10AM appointment on 7/31, which was the earliest appointment I could get when I called on 7/21 with a brake problem which was due to a recall. When I arrived at 10AM I waited over 2 hours and was to appointment I could get when I called on 7/21 with a brake problem which was due to a recall. When I arrived at 10AM I waited over 2 hours and was told this was not an appointment but put me in a que?? At that point I asked the service manager what kind of poor quality service Latham ford provides, at which point he and a tech checked my truck but found no problem with the brakes. I have since received a recall letter. This problem resulted in me scraping a guardrail to avoid rearending another car causing $5700 which I expect Ford to pay for. More

by BBEBERWYCK Verified Customer Verified Customer

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They did a great job of getting my car in and out in advance of the time I had requested. All services were completed properly. advance of the time I had requested. All services were completed properly. More

by PMWATERVLIET Verified Customer Verified Customer

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