Ronald Draves

The service department told me I had a leak from my transfer case needed new brakes and a tear in my drive belt. Transfer case had no leak all fluid was there and a week later my transmission xxxx the transfer case needed new brakes and a tear in my drive belt. Transfer case had no leak all fluid was there and a week later my transmission xxxx the bed. I find the timing odd because I’ve never had an issue with it prior and if there was a leak why couldn’t they determine where it was actually coming from rather than ASSUMING it was in the transfer case. I tried to get a hold of the service manager and it was a case of phone tag where he called me back once and I tried calling back several times. The man who replaced my transmission told me had I brought it in prior I could have avoided needing a whole new transmission and not paying $6,000. More

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Pleasure to deal with on service and I got a good deal when I bought my explorer. when I bought my explorer. More

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The service team were great, even the gentleman who met us as we entered the garage was kind and so courteous. All I remember was he was very tall, great guy us as we entered the garage was kind and so courteous. All I remember was he was very tall, great guy More

by DAVEK54WALL Verified Customer Verified Customer

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Everything is easy. .arranging service and arrival ease, and communication during service. Smooth and professional .arranging service and arrival ease, and communication during service. Smooth and professional More

by PMSCORZA727 Verified Customer Verified Customer

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Professional, friendly, reliable. Always helpful and courteous. Quick service, polite, always follow up with customer Always helpful and courteous. Quick service, polite, always follow up with customer More

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That staff was very courteous and informative. They communicated and explained the service needed very well. They communicated and explained the service needed very well. More

by EBRESKY Verified Customer Verified Customer

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Very thorough explaining everything that was being done to my vehicle. Every employee I interacted with was very courteous and friendly. to my vehicle. Every employee I interacted with was very courteous and friendly. More

by DKKREIS07 Verified Customer Verified Customer

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Service person tried to fix my issue himself and then helped me with a plan to get it fixed. helped me with a plan to get it fixed. More

by KING.MORGAN21 Verified Customer Verified Customer

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Chek in went smoothly, person was very polite and professional, service tech sent me the video with detail explanation and work was completed earlier than expected. professional, service tech sent me the video with detail explanation and work was completed earlier than expected. More

by JMFRAWLEY Verified Customer Verified Customer

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Scheduling and dealing with the administrative folks was horrible all else was great. The person “man” taking my car and servicing was on point. horrible all else was great. The person “man” taking my car and servicing was on point. More

by ALBERTO_AVILES Verified Customer Verified Customer

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