Ron Surette

This is my 4th vehicle purchased from Ferman Ford and they never disappoint. Alex is a phenomenal salesman. they never disappoint. Alex is a phenomenal salesman. More

by maizeandblue3297 Verified Customer Verified Customer

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Service was very excellent I felt like family I love my new vehicle thanks very much new vehicle thanks very much More

by dismukejoee Verified Customer Verified Customer

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I purchased a loaner. The vehicle was delivered after only cleaning the outside. The inside was not touched. In my opinion, the vehicle should have been detailed inside The vehicle was delivered after only cleaning the outside. The inside was not touched. In my opinion, the vehicle should have been detailed inside and out. Most importantly the inside since it was a loaner. As a courtesy, I think the dealership should send a Detailer to my house at no charge to me. Other than that, I am satisfied with the vehicle More

by slittlejohn74 Verified Customer Verified Customer

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The process was easy, the people especially my salesman Brandon and his manger Ron were able to close the deal. All my expectations were met. The only thing that was disappointing and frustrating is the Brandon and his manger Ron were able to close the deal. All my expectations were met. The only thing that was disappointing and frustrating is the new vehicles being located at an adjacent parking lot. More

by slittlejohn74 Verified Customer Verified Customer

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Great place to do business. Excellent atmosphere. Seems pleasing, and therefore it was a pleasant experience. Excellent atmosphere. Seems pleasing, and therefore it was a pleasant experience. More

by MICHELLE95 Verified Customer Verified Customer

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I got the best service at Ferman Ford. Really enjoyed my chat with Ron. Very knowledgeable. Really enjoyed my chat with Ron. Very knowledgeable. More

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I’ve bought many cars and this is hands down the worst dealer I’ve been to. Rudest and most unhelpful staff I’ve ever seen anywhere in sales. Asked for help, the day I picked up my vehicle and was told to dealer I’ve been to. Rudest and most unhelpful staff I’ve ever seen anywhere in sales. Asked for help, the day I picked up my vehicle and was told to YouTube it and that’s not even the only reason why I was treated poorly. Aside from the awful care by them the vehicle I bought had an entire rust hole through the passenger side floor and body was rusted from the frame in some spots at the body mounts and I had to have these things repaired. None of these issues were apparent until I got it home. I do not think they are inspecting their vehicles properly, as these things could be deemed a safety issue before repair and I’m not sure what they are charging for their “service charge” because many things were overlooked. Avoid this place at every cost possible, you will regret buying from here whether it’s care, dealer fees, or the vehicle you bought. There’s much better places, keep your money safe. More

by Irbullet Verified Customer Verified Customer

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Liars. Literally liars. Picked up my new Bronco to find they had put over 35 miles on it - staff took a joyride with the top off and never bothered to prop Literally liars. Picked up my new Bronco to find they had put over 35 miles on it - staff took a joyride with the top off and never bothered to properly secure the windows back on. Awful service, not to be trusted - avoid at all cost. More

by cyndilou29 Verified Customer Verified Customer

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Worst experience I’ve ever had with a service provider or dealership. Will never buy from them again dealership. Will never buy from them again More

by jetthomas24 Verified Customer Verified Customer

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Poor and slow responses Poor readines on delivery Not transparent Need to be more proactive and responsive RON needs to be more polite to the customer If you do not want a customer to come on Sunda transparent Need to be more proactive and responsive RON needs to be more polite to the customer If you do not want a customer to come on Sunday with 10k budget keep a sign board outside, we will not come When complained about cleanlines of car he said’ will you get a Mercedes in 10k’ which was really rude More

by RATU4U Verified Customer Verified Customer

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