Ron Sitcawich | Page 12

I was pleased with all the service I have received so far at Franklin Ford. Everyone has been friendly and professional. I would definitely recommend them. at Franklin Ford. Everyone has been friendly and professional. I would definitely recommend them. More

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Brought the vehicle in for its 35,000 mile service. Easy to make an appointment in a reasonable amount of time. Service consultant, Mike, very friendly and cooperative. Also very informative. to make an appointment in a reasonable amount of time. Service consultant, Mike, very friendly and cooperative. Also very informative. More

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Terrible experience at this dealership. They had the car I wanted at the price I wanted and it happened to be CPO, so I purchased it. I told them 3 times to only run my credit only run my credit once, they I wanted at the price I wanted and it happened to be CPO, so I purchased it. I told them 3 times to only run my credit only run my credit once, they ran it multiple times anyway. At the time of the purchase I had a baby on the way and needed a reliable car. 30 days after I was stranded 100 miles away at 4am when the car was over heating. Service dept said the hose had a slow leak that had been an issue since before I purchased the vehicle. 5 months after the purchase and the car is making an awful noise. Need to get the fly wheel replaced, I am now out of a car for the next couple of days. I am now stranded for multiple days with no vehicle and a new born at home. I wouldn't recommend getting a car from this place if they were giving them away for free. I will say that the Service department is the only redeeming quality of this place. More

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Sold me a Ford Escape with massive scratches on the roof. I want to say that my salesman Dave took great care to make sure the sale of my car went smoothly. I took my new car home feeling really good about m I want to say that my salesman Dave took great care to make sure the sale of my car went smoothly. I took my new car home feeling really good about my purchase. I visited with a friend who has an elevated deck and it was there that I looked down and saw that the roof of my car had scratches all over it. The dealership refused to take care of it. The management team tried to tell me that they did not do this. It was an outright lie. This sealed the deal for me. I am currently looking to purchase another Ford Escape and you couldn’t pay me to go back to these crooks. I repeat that my sales person did his best but I never thought I would have to bring a ladder with me to purchase a car. It was detailed so the service center knew that those scratches were there. More

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Great Experience! I had a fantastic purchasing experience at Franklin Ford. Ron was great to work with. They honored the price quoted in my email exchange with no sur I had a fantastic purchasing experience at Franklin Ford. Ron was great to work with. They honored the price quoted in my email exchange with no surprises or hidden fees when it was time to sign the deal. I was also pleasantly surprised at the amount they gave me for my trade. I would highly recommend this dealership if you want a good deal, friendly staff, and a none of they typical games some dealers play. More

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Great First Leasing Experience! Ron made the entire leasing process very comfortable and without confusion or stress. He is extremely personable and down to earth, I never felt like Ron made the entire leasing process very comfortable and without confusion or stress. He is extremely personable and down to earth, I never felt like he was forcing the sale on me or trying to cheat me on the deal. Ron was very knowledgable and I trusted that he always had my best interest in mind. His friendliness made the whole sale very pleasant and I couldn't be happier with my new vehicle! Thank you! More

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Poor Customer service on Recall Notice I called the service Department to ask about getting my 2016 Ford F150 fixed for a door latch recall. The women in the service department was very rud I called the service Department to ask about getting my 2016 Ford F150 fixed for a door latch recall. The women in the service department was very rude, She told me to go back and read the recall notice. She said they are not responsible until Ford has enough parts. She offer nothing in terms of information on when this would happen. I told her the my doors will not close and have opened while driving. She said again read the recall notice. Well the Recall notice says "If your vehicle exhibits symptoms of a door will not open, a door will not close, or a door opens while driving, immediately contact your dealer and request a service appointment for a recall relating to Safety recall 17S33" I told the service department that my truck was exhibiting these symptoms. She would not help, she was rude, and said to read the recall notice. I now have a truck I can not use, I do not feel safe driving with my kids in the vehicle. I do not recommend the dealership. Buyi9ng a truck is one thing, if they can not provide the service or follow the recall notice themselves what is the point of doing business with them. I do not recommend this dealer. More

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