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27 Reviews of Ron Sanders
November 29, 2025
This service department is the “most challenging” I’ve ever encountered. It took a month to get service scheduled online, then I had to make 2 more calls to “re-schedule” since the online reservation didn ever encountered. It took a month to get service scheduled online, then I had to make 2 more calls to “re-schedule” since the online reservation didn’t make it to their service department, even with a confirmation. I had to get my salesman (BJ) involved to help. BJ is the only reason I was able to get a rental for the day, the service department response is always confusing and a no. My service advisor Mike B is always a joy to interact with, friendly and knowledgeable. Unfortunately, “the new system “ kicked out my tire rotation/balance”, so that didn’t get done. The “system” doesn’t have text capabilities to keep customers updated on their vehicle, and for some reason calling their customers is not part of their program. When I did call, I was put on hold for 16.5 minutes, then had to hang up and call back to get an update. The Service manager again blamed all of the “issues” on the new system and ownership transition. I’ve witnessed and been subjected to this poor customer service for years, since I’ve bought now 3 different vehicles from this dealership. So, “ the new system” is not the problem. I’ll not call out anyone else except to say, BJ at the GMC dealership, is the best salesman there and always willing to go the extra mile, even a year after the sale. BJ and the few people like him are the only reason I’ve stayed at this dealership. Unfortunately, I will be taking my service needs elsewhere, I’ve been disappointed way too many time. Suggestion: Go to the Grapevine Lexus dealership and just watch how the appreciate and take care of their customers. The only way to fix your historical service department problems is to go somewhere and learn from the best. More
by SPTELLEZ
Verified CustomerOther Employees Tagged: Doug Spivey, BJ Worley, Mike Belew
October 25, 2025
Good will recommend to Brenda and family to shop with windy little love the service we recived windy little love the service we recived More
by ramiropayan
Other Employees Tagged: Wendy Deter, Samantha Oliphant, Trish Cheaney, Don Litoff
November 02, 2024
Buying from James Wood has never been anything but a fair, honest and enjoyable experience. Ask for Kenneth Wood in pre-owned department and you will not be disappointed. fair, honest and enjoyable experience. Ask for Kenneth Wood in pre-owned department and you will not be disappointed. More
by SBWood
Other Employees Tagged: Sheldon Jeffcoat, Kenneth Wood
October 27, 2024
I have used James Woods for years,Scott Rice is a great persons he help in every way.Thank ya'll persons he help in every way.Thank ya'll More
by brendakvd
Other Employees Tagged: Scotty Rice
October 25, 2024
Mr. Wood's legacy lives on. Have never been disappointed here after buying approximately 25 vehicles and many service visits. You can count on James Wood. here after buying approximately 25 vehicles and many service visits. You can count on James Wood. More
by SBWood
Other Employees Tagged: Sheldon Jeffcoat, Jarrett Abel, Kenneth Wood
June 21, 2024
Great experience buying my new truck. Everyone was courteous and welcoming. Had a hard time getting me financed but they made it happen. Five stars for this place Everyone was courteous and welcoming. Had a hard time getting me financed but they made it happen. Five stars for this place More
by STARSRUUL
Other Employees Tagged: John Terry, Rudy Rangel, Scotty Rice, Donny Sides, Carlos Sandate, Dee Ann Potendyk, BJ Worley, Michel Woods , Ryan Unver
April 09, 2024
Personal and good. They listened to my ideas and requests. They had a Very strong customer focus. They listened to my ideas and requests. They had a Very strong customer focus. More
by tonymarino2004
Other Employees Tagged: Rossie Sewell, Will Lewis
February 29, 2024
Very friendly and helpful Did their best to make sure my purchase was just what I needed purchase was just what I needed More
by bertpruett1
Other Employees Tagged: Jagger McCarty
January 21, 2024
Went smoothly and was able to get done and get my vehicle quickly. Very helpful and straightforward with you. I would recommend going there before you try anywhere else quickly. Very helpful and straightforward with you. I would recommend going there before you try anywhere else More
by malificentpanda89
Other Employees Tagged: Christopher Douglas, Noah Gattenby
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