Ron Penepent

My Cleveland Ford horror story. Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the overheat light comes on. I rush it back and they say the engine is seized and that it had no antifreeze in the car and somehow this is not their fault. I reluctantly give in and say Okay replace the engine. After weeks of waiting they call and say the engine is finally in and replace is starting. The next day I get a call and they say well we ordered the wrong engine and it will not work. I then just end up trading that car in for a horrible Lease deal and cut my losses. When the lease is up the dealership calls and suggests I turn it there and I do and get a new car from them. A few months later I get a letter from the bank I had leased the car from and I owed thousands in no return and late fees. To my surprise the owner took care of the fees. Around 2018 I take yet another car I bought from this Dealership in because it keeps stalling while going down the road. They say it’s the computer which cost 2000 to replace so I let them change, a day later same problems persists. They they say it’s the thermostat another thousand dollar fix, I let them do that now. Next day again same problem. After they keep it for a month I’m informed it was a 2 dollar fuse the whole time. After I mention this is enough and I’m posting my story on reviews sites they agree to give me a couple thousand in free oil changes and sign like 20 business cards that I will turn in each visit. I also had tires for life which came with the purchase of this vehicle. Next visit on for maintenance everything went smooth. Now time for 2nd set of free tires and next free oil change. I call to set up appointment and I am told the dealership has changed owners and they will no longer do the tires or my oil changes to make up for their mistakes. I give up and decide I’m never going back again. We buy a Lincoln from local Lincoln dealership and a few years later they up and go out of business and I’m left with a hour drive to next closest dealership or go back to Cleveland Ford. I go back to them to do my 70,000 maintenance and I let them do a transmission flush, front end alignment and oil change this past Thursday 19 Jan 2023. The check engine light pops up a couple days later and it feels like the transmission gears down. I call they say it will be a week to get the engine light checked and a month if it is the transmission to get it in just to figure out the problem. I call and leave a message for the manager and about half hour later they say bring it in and they will check on their computer. I notice on the way there that I see no oil change sticker on windshield and check my oil percentage and it says 9% life of oil left. They say oh the technician just forgot to reset the oil life switch and it was changed. The check engine light says it was a misfire. He turns the check engine light off and says bring it back if it happens again. Also I have been trying to get a recall done that may lead to a fire inside the car and I always get parts on back order for the past year. So now I’m left with, here we go again, and no idea if the work I just paid a thousand for was truly even done and now the check engine lights back on. More

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Very Unhappy I called and made an appointment with service advisor Ciji Graham to bring my 2019 F150 4x4 in to have the fluid levels checked because at 1500 miles I called and made an appointment with service advisor Ciji Graham to bring my 2019 F150 4x4 in to have the fluid levels checked because at 1500 miles the 10 speed transmission downshifts rough . I show up at the appointed time and ask them to please check the transmission ,transfer 4x4 case , and rear axle differential fluid levels to see if this could be the problem . She had forgotten my appointment .. Her co worker Ron told me there would be a long waiting period and a service charge even though it was under warranty . Neither Ciji or Ron could answer any of my questions about my truck which amazed me . I was totally dissatisfied with this service . Finally Chris ,from the service department came out and answered some of my questions . I left without getting any fluid levels in my truck checked . It was a waste of my time and I felt like I had been blown off and ignored ! More

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Excellent experience i was told about what work needed to be done and how much they cost up front and was asked if i wanted them to continue work before they started to be done and how much they cost up front and was asked if i wanted them to continue work before they started More

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great service before I arrived at the dealership the service department called to ask about my problem with my Truck. When I arrived I was treated better than any before I arrived at the dealership the service department called to ask about my problem with my Truck. When I arrived I was treated better than any dealership I had ever been to. Great job More

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These people are awesome took care of my needs and then some. Ron penepent was who helped me with my service and he did an awesome job. some. Ron penepent was who helped me with my service and he did an awesome job. More

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They always work me in for service. They do a good job and let me know if any problems they find. Great job good people to work with. Nice people noce people and let me know if any problems they find. Great job good people to work with. Nice people noce people More

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Excellent Customer Service They were able to get my car in and do the work in a timely and efficient manner. Everyone was friendly and my welcoming. Would highly recommend. They were able to get my car in and do the work in a timely and efficient manner. Everyone was friendly and my welcoming. Would highly recommend. More

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Great Experience - '16 to '19 Upgrade Zach Stephens was a great person to deal with. They were able to find an Explorer with the options I was used to having on my trade-in & they had it r Zach Stephens was a great person to deal with. They were able to find an Explorer with the options I was used to having on my trade-in & they had it ready for pick-up sooner than I expected. I look forward to continuing to visit the dealership for my maintenance & any issues I may have that need warranty work. I recommend that you ask them not to wash your new car. I hope they are thinking about replacing their car wash machine. More

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Fast and efficient I had my brakes checked and an oil change done. There was no trying to have work done that wasn't necessary. I always have excellent service at Cleve I had my brakes checked and an oil change done. There was no trying to have work done that wasn't necessary. I always have excellent service at Cleveland Ford. More

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Great Service My car had transmissions problems while traveling away from home. Cleveland Ford took care of the issue, and everyone was very professional and frien My car had transmissions problems while traveling away from home. Cleveland Ford took care of the issue, and everyone was very professional and friendly. I was very pleased. More

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