Ron Farmer

Dealership (Service) was very easy to work with. Made the process very comfortable. Brian and Ron did a great job with everything. Highly recommended Made the process very comfortable. Brian and Ron did a great job with everything. Highly recommended More

by danstefan06 Verified Customer Verified Customer

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I stopped in without an appointment because the check engine light came on. In less than an hour later I was on my way with the problem fixed. engine light came on. In less than an hour later I was on my way with the problem fixed. More

by glharreld Verified Customer Verified Customer

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Ron is a great advisor- sets expectations and delivers on them. The staff is always helpful. them. The staff is always helpful. More

by AMANDAAURAND27 Verified Customer Verified Customer

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Greatest Dealership: I’ve owned many types of vehicles from various car companies over the many years of new vehicle purchases, but none has equaled the personal , accommodating and timely services as th from various car companies over the many years of new vehicle purchases, but none has equaled the personal , accommodating and timely services as that of Crestview Cadillac, Hands down they’re the best ever dealership in the State of Michigan. Keep up the exemplary service Crestview Cadillac! Dedicated Customer, Don Bradley More

by DONALDRBRADLEYMD Verified Customer Verified Customer

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The entire staff was efficient and effective…. Offered a ride home ….. washed the vehicle before pick-up….. would recommend Crestview service to others Offered a ride home ….. washed the vehicle before pick-up….. would recommend Crestview service to others More

by RBWERK Verified Customer Verified Customer

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Very technically proficient with my Cadillac Lyriq, and resolved an issue where the car would not communicate with the OnStar app. Ron and Chris are very professional, courteous and helpful. resolved an issue where the car would not communicate with the OnStar app. Ron and Chris are very professional, courteous and helpful. More

by Bob_Livonia Verified Customer Verified Customer

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Best Cadillac dealership around. Anyone looking for a 2025 new Cadillac this is the place to go. Anyone looking for a 2025 new Cadillac this is the place to go. More

by BMBARNETT99 Verified Customer Verified Customer

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It was thorough, quick and professional. The waiting area was clean and organized. My service advisor was professional and pleasant. The waiting area was clean and organized. My service advisor was professional and pleasant. More

by PCOLAROSSI Verified Customer Verified Customer

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I waited for 2 hours before I went to see the advisor. He missed notification by the tech that car was ready much earlier. Then he gave me the price for repair. Twice as much as I could get elsewhere. I t He missed notification by the tech that car was ready much earlier. Then he gave me the price for repair. Twice as much as I could get elsewhere. I told him I wasn’t getting the repair done but I still got charged for troubleshooting. Then I waited another 20 minutes for my car. The tech didn’t put my key in the right place. No more service at this dealership and, if I ever decide to buy another Cadillac, it will be from Serra in Troy. More

by Mario Verified Customer Verified Customer

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The Service department is difficult to contact. They often do not answer the phone and the dealer rep recommends calling back every 10 minutes rather than having them call you back. When the rep ag They often do not answer the phone and the dealer rep recommends calling back every 10 minutes rather than having them call you back. When the rep agreed to have them call me back, the Service Department failed to do so. The wait time for oil changes is multiple hours. They also up-sell you on service that you don't need. I had a suspension issue serviced and the problem remained. When I brought it in a second time, they failed to inform me that they would need to keep the vehicle over-night. I needed the vehicle that evening so they had to reassemble the vehicle and ask me to return the next day. They did call to inform me that the part was not available the following day, so I didn't waste my time. But I had adjusted my schedule to no avail. I will no longer give my patronage to this dealership, despite being the closest Cadillac dealership to my house. More

by craig.marriott Verified Customer Verified Customer

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