Ron Austin

Took my husbands car in for service this morning there were a couple things that need to be addressed from a previous service I talked with the service manager Ron Austin and he took care of the issue rig were a couple things that need to be addressed from a previous service I talked with the service manager Ron Austin and he took care of the issue right away and had Daniel a Service Writer to write up the issue and they got the car in and out very quickly sometimes things happen and it frustrates you as a customer trusting things will be done right and that is not always the case however issues can always be corrected and because of that I left a satisfied customer More

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Sergio was great! ! He kept me informed throughout the process from check in to completion and pickup. I would definitely recommend them to friends and family!! ! He kept me informed throughout the process from check in to completion and pickup. I would definitely recommend them to friends and family!! More

by lauraarias Verified Customer Verified Customer

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The car turned out amazing. It looks new like new. Thank you! I send everyone I know to Ruben. It looks new like new. Thank you! I send everyone I know to Ruben. More

by chris.mezzapelle Verified Customer Verified Customer

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The experience was great with mobile service including the contact with the dealership. They were able to replace my tire at home without needing to go into the dealership for service. We have had several the contact with the dealership. They were able to replace my tire at home without needing to go into the dealership for service. We have had several type of vehicles and service has never been as good as we recently received. More

by jcar691 Verified Customer Verified Customer

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This was my first time getting my vehicle serviced, and I was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right wit was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right with or “hello” or directing me to the right area. My request to check my air filter was ignored by the technician. My vehicle wasn’t washed, and a personal item was moved even though it wasn’t in the way of servicing my vehicle. After writing a bad review, the service manager sent a mobile technician to check my air filters. My cabin air filter was filthier than the main one. The technician replaced them both. I didn’t realize my clogged air filter was affecting my vehicle’s AC flow. I just wish my request to check the air filter would have been done without question! I felt like I had to convince everyone that my air filters needed to be checked. More

by Mrs. V Verified Customer Verified Customer

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Prompt service excellent attitude on the whole a pleasant experience. you are my go to dealer for service experience. you are my go to dealer for service More

by MICMAC0 Verified Customer Verified Customer

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Jessup has been trusted with our families vehicles for over 20 years. David was polite and responsive with a smile. Great service. over 20 years. David was polite and responsive with a smile. Great service. More

by ryriv Verified Customer Verified Customer

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Ron is the best! He always takes excellent care of me! He is a gem! He always takes excellent care of me! He is a gem! More

by Buster1234 Verified Customer Verified Customer

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Excellent customer service - friendly and very supportive. Quality of service was excellent and completed in a very timely manner. supportive. Quality of service was excellent and completed in a very timely manner. More

by ajcolella Verified Customer Verified Customer

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They always take such great care of my car! ! Sergio was my advisor and he coordinated with Eddie in Parts to get what my car needed. Gerry the technician fixed my car and it runs perfectly! Chr ! Sergio was my advisor and he coordinated with Eddie in Parts to get what my car needed. Gerry the technician fixed my car and it runs perfectly! Chris, Ron, and Melissa run an awesome department from the advisors to the technicians. Everyone should bring their cars and trucks to Jessup Auto Plaza’s Service Department. They’ll take care of your car with a smile!! Thank you!! More

by lizburgon Verified Customer Verified Customer

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