Ron Austin

We had some bumps along the way with the service of my Cadillac, but at the end of the day the service manager stepped up and provided an great experience. His follow up and follow through was appreciate Cadillac, but at the end of the day the service manager stepped up and provided an great experience. His follow up and follow through was appreciated. More

by palmspringscady Verified Customer Verified Customer

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The service department performs outstanding service to my HummerEV and C8. Ron Austin and Melissa Miller go above and beyond to take care of my babies. I have been using them since 2017 to buy and get my car HummerEV and C8. Ron Austin and Melissa Miller go above and beyond to take care of my babies. I have been using them since 2017 to buy and get my cars serviced. I highly recommend the service department and of course sales. Thank you again, Erik Bianco More

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I will continue with service and purchasing at Jessup. However, the service is worsening.with the dealership. The schedules are a hit and miss with the when you drop off and when your vehicle get worked o However, the service is worsening.with the dealership. The schedules are a hit and miss with the when you drop off and when your vehicle get worked on. More

by firediver51 Verified Customer Verified Customer

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You can tell that Jessup has a deep and lasting footprint in this community by the way their employees treat the customers. Every employee is pleasant and seems to go the extra steps to make sure that visit in this community by the way their employees treat the customers. Every employee is pleasant and seems to go the extra steps to make sure that visitors are welcomed. I’m so happy to be a client! More

by Leslie Crawford Verified Customer Verified Customer

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I made an appointment, and when I arrived 15 minutes early, I was promptly met by 2 super courteous individuals with an impressive sense of urgency to help me understand all that was to be done on my 2 early, I was promptly met by 2 super courteous individuals with an impressive sense of urgency to help me understand all that was to be done on my 2019 Silverado LD. I felt flattered when several different individuals offered to give me resale information about "my ride". I am not interested, but their approach was just perfect for any future thoughts I may have. A great experience from start to finish. I am forgetful of the Service Agent's name through no fault of his own. He was 100% effective. More

by Doc Mills Verified Customer Verified Customer

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Dan was very helpful and kept us up to date with respect to the process of our Cadillac. He did a great job. to the process of our Cadillac. He did a great job. More

by johntkelleher Verified Customer Verified Customer

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Excellent service, fast turnaround, friendly staff—my car runs like new! Highly recommend this dealership! runs like new! Highly recommend this dealership! More

by osvaldo.espitia66 Verified Customer Verified Customer

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Great professional customer service. Efficient job. Friendly Staff. Very clean waiting room and coffee machine. Efficient job. Friendly Staff. Very clean waiting room and coffee machine. More

by rnunore Verified Customer Verified Customer

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I have purchased several vehicles from Jessup Auto Plaza but the most recent would be my 2024 Chevrolet Traverse in June 2024 when I traded in my 2020 Chevrolet Silverado. My experience with purchasing both but the most recent would be my 2024 Chevrolet Traverse in June 2024 when I traded in my 2020 Chevrolet Silverado. My experience with purchasing both vehicles with the Sales Consultant Carlos Rodriguez and Finance Manager Art Iliano was not only professional, friendly, knowledgeable and efficient and that is why I continue to return as well as refer my friends and family. My experience with the Service Department has been nothing more than a disappointment due to the lack of communication, effort, and overall professionalism including management. The fact that the dealership scanned and knew the error code and it still took over 4 encounters with service over 5 months my vehicle is finally repaired. More

by DADORA86 Verified Customer Verified Customer

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The worse service appointment experienced ever. Will carefully consider future appointments with this service center Will carefully consider future appointments with this service center More

by emarianne.4 Verified Customer Verified Customer

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