Romario Kassis

Good afternoon, my name is Damon Denstone. I didn’t meet you yesterday but wanted to share my experience regarding your team. We were treated professionally by Romario upon entering your esta I didn’t meet you yesterday but wanted to share my experience regarding your team. We were treated professionally by Romario upon entering your establishment, however it was after that that failed my experience. After meeting 3 different sales team and managers I walked out of your facility. I was treated with respect from Ron but after attempting to clarify details in pricing and incentives along came additional salesman that promoted your business in a very unprofessional manor. I was spoken to like a child and felt bullied at several instances. Your sales manager ( wish I could remember his name) could have cared less about making a sale rather wanted to try to insert himself as if he was more supreme and knowledgeable than I. He had to make sure I was aware that he has “ sold over 40,000” vehicles as if that made him better than me. He immediately conversed in a confrontational and stern manor as to intimidate me. After about 2 minutes I stood up and walked out. As we exited, I was greeted with a condescending “have a great day” loud another the show floor could hear. I strongly encourage you work with you team regarding customer service as I will be sure to share my experience with anyone interested in purchasing a vehicle. My niece is a marketing manger for GM in Detroit and I will be identifying who else in the corporate offices should hear about my experience. On a side note, I went Vans Chevrolet and had an amazing experience where we purchased the new vehicle Best regards, Damon More

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Easiest vehicle purchase I've had. No xx just straight forward and didn't try to up sale anything. No xx just straight forward and didn't try to up sale anything. More

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All of the employees at Courtesy Chevrolet in Phoenix, Arizona, were professional and courteous, and made my buying experience a pleasure.The one employee that stood out the most was my salesman from Inte Arizona, were professional and courteous, and made my buying experience a pleasure.The one employee that stood out the most was my salesman from Internet sales Romario Kassis. I always told myself I would never purchase a vehicle without first seeing it in person, kicking the tires and taking a test drive Well Romario changed that. From numerous phone discussions.(from his personal phone.) Many detailed videos explaining all the options the truck had to offer and just his patience and professionalism a deal was made to buy the truck. I purchased a new Chevy High Country. When I arrived from Albuquerque, New Mexico, he made sure the paperwork was in order and the truck was detailed and ready to go. I would definitely recommend your dealership and Romario to my family and friends!! Thank You Romario!! More

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Great experience purchasing my truck from Courtesy Chevrolet. This is my third truck I have purchased and the experience was the best yet. My sales professional Romario did an outstanding job with h Chevrolet. This is my third truck I have purchased and the experience was the best yet. My sales professional Romario did an outstanding job with helping find exactly what I was looking for and helping with my trade. Cudos to the fleet services team for also helping with a small recall noticed that needed to be addressed. They had me taken care of within 24 hours. Great Job!!! More

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