Rolando Pardo

Parking is horrific, service is terrible, follow up is nonexistent and I distrust the level of competency on the part of the technicians. A very negative experience all the way around nonexistent and I distrust the level of competency on the part of the technicians. A very negative experience all the way around More

by Bea Verified Customer Verified Customer

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Excellent service. From the service manager to the valet they go above and beyond to make your experience exceptional. From the service manager to the valet they go above and beyond to make your experience exceptional. More

by aidal661 Verified Customer Verified Customer

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I have take my Denali 2500 , 2024 5 times for the same issue and have NOT been resolve , at this point I don’t know what to do , and I’m afraid that nobody cares for my problem issue and have NOT been resolve , at this point I don’t know what to do , and I’m afraid that nobody cares for my problem More

by mario Verified Customer Verified Customer

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I recommend the dealer in special Tony ,he fixed my car , he is professional and do good work thank you he is professional and do good work thank you More

by JULIOLEAL60 Verified Customer Verified Customer

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Horrible service department, kept my truck for 6 weeks, then went to pick it up and nothing was fixed the check engine light was still on, to top it off they cracked my windshield. Then they kept it for an then went to pick it up and nothing was fixed the check engine light was still on, to top it off they cracked my windshield. Then they kept it for another week and a half, then I picked it up again and they lost my wheel lock and said they use a master set….. then when I got home the check engine light turned on again. So what was really done to my truck…. NOTHING just a waste of my time going back and forth to the dealer and not having my truck when I needed it for work. Terrible service department and none of the “Advisors” seem like they even want to be there to work and help the customer. I’m not content having to take it back…. More

by MGONZA4992 Verified Customer Verified Customer

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Tony Martinez is a knowledge individual that always takes the time to speak to the client and ask pointed questions regarding the vehicle. He has a pleasant and friendly personality that makes you feel comfo the time to speak to the client and ask pointed questions regarding the vehicle. He has a pleasant and friendly personality that makes you feel comfortable when taking the vehicle in for service. I’ve known Mr. Martinez for over 20 years and he is one of the main reasons why I purchased a vehicle at Williamson Cadillac. More

by TMOREJON Verified Customer Verified Customer

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Good is service reserve the advisor Erik was the best service another advisor was different service another advisor was different More

by Lgkez1968 Verified Customer Verified Customer

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Very happy with the service received and the way Julio and Rolando took cade of the car. and Rolando took cade of the car. More

by ROSIE841 Verified Customer Verified Customer

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Best service dept in Miami, they treat you like family. They care about your concerns.. Couldn’t ask her better team. The service is exceptional. Tony Martinez Is an amazing service advisor and the servi They care about your concerns.. Couldn’t ask her better team. The service is exceptional. Tony Martinez Is an amazing service advisor and the service manager Rolando Pardo is also. Best dealership in Miami More

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Stay Away from the service department! !! My Truck has been in service three times in the past week for the same thing and after I received back my truck, There were other features not work !! My Truck has been in service three times in the past week for the same thing and after I received back my truck, There were other features not working properly. Spoke to the service advisor three times and he said the service Manager or himself would call me back. No one has called me and they just don't care. Calling General Motors to get involved as well. More

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