Rolando Para

Update review from 1 star to 3 star. after 6 plus weeks of back and forth e mails and text i fiinaly got paint touch up and floor mat installed. Thanks to JANNELLE the Service Manager . after 6 plus weeks of back and forth e mails and text i fiinaly got paint touch up and floor mat installed. Thanks to JANNELLE the Service Manager . Too bad little response from sales manager. Better transparency and customer service will improve with dealer hands on workshop. Good LUCK Bill Luke Marana More

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I like the young man should be around a lot. I'm delighted and helped me with my electric car selection.We sat in all of them and test.Drive to very much like the one I chose I'm delighted and helped me with my electric car selection.We sat in all of them and test.Drive to very much like the one I chose More

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Had an awesome experience and would highly recommend to all friends and family all of the employees were so amazing and helpful and I’m glad I purchased my vehicle from bill luke marana all friends and family all of the employees were so amazing and helpful and I’m glad I purchased my vehicle from bill luke marana More

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Awesome experience, best one I’ve had with any dealership. Service was awesome. Will definitely come back. dealership. Service was awesome. Will definitely come back. More

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Buying from Bill Luke dealership was a great experience would buy from here again! Fast and Friendly service! would buy from here again! Fast and Friendly service! More

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As a car buyer, My experience left me disappointed and frustrated. I purchased a "new" car (5,000 miles) from the Bill Luke Marana used car dealership, excited about the prospect of driving off with a rel frustrated. I purchased a "new" car (5,000 miles) from the Bill Luke Marana used car dealership, excited about the prospect of driving off with a reliable vehicle. However, my enthusiasm quickly waned when I realized that I wouldn't receive a second backup key. Here’s why this situation was less than ideal: 1. Lack of Preparedness: When you buy a "new" car, you expect the dealership to be well-prepared. Unfortunately, in my case, they failed to provide a second key. It’s not like I was asking for something extravagant—I simply wanted a basic necessity. 2. Risk of Losing the Only Key: Having just one key is nerve-wracking. What if I misplace it? What if it gets stolen? Suddenly, my joy of owning a new car turned into anxiety about safeguarding that single key. 3. Costly Replacement: The dealership’s response? “You can always get a replacement key later.” But here’s the catch: getting a replacement key is expensive. It involves specialized programming equipment, and the dealer charges a premium for it. Why should I pay extra for something that should have been included? 4. Customer Service Letdown: When I raised my concern, the dealership’s attitude was lackluster. They brushed it off as if it were a minor inconvenience. No apologies, no effort to rectify the situation—just a dismissive response. In summary, my car-buying experience was marred by the absence of a second backup key. It’s disappointing that a dealership, which prides itself on customer satisfaction, fell short in such a basic aspect. If you’re considering buying from them, be aware of this potential pitfall. As for me, I’ll be looking elsewhere for my next car purchase. More

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Bill Luke Marana is a very clean area. The salesman are all very professional and were quick to help. They are very knowledgeable of the job required. The salesman are all very professional and were quick to help. They are very knowledgeable of the job required. More

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Everyone was really nice and our sales person helped us out on the car we wanted I would highly recommend this place and our sales person again out on the car we wanted I would highly recommend this place and our sales person again More

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Rolando and his tram were attentive and transparent during our visit. We were ready to leave the deslership since we had other vehicles in mind at other dealerships. However, they worked with us and ul during our visit. We were ready to leave the deslership since we had other vehicles in mind at other dealerships. However, they worked with us and ultimately ended up earning our business. More

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Rolando was awesome to deal with, taking customer service to new heights! We appreciate the new van! to new heights! We appreciate the new van! More

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