Roger Lara

Hi, a few things actually. First is that I was very disappointed to have been charged for a diagnosis and also additionally for a delete of a key in the car system that I lost. First is that I was very disappointed to have been charged for a diagnosis and also additionally for a delete of a key in the car system that I lost. All the diagnostic tool was to plug into the car and run the tool, and since you were already there, the key could have been deleted in the same session, but I was changed for 2 different things and I think that was not called for. Additionally, and maybe worst, it looks like the techs tried to close the hood, and had a tool still sitting on it and as a result the right side has a plastic part broken, but worst the hood was now miss aligned. I’m not interested in anything, I just wanted to give you that feedback as I’m sure you can ask the tech that worked on the car or look at some video that hopefully you have from them working on it. I moved so it’s not like I can come in for you guys to see it and fix it, but just wanted to let you know More

by WILPLAUS Verified Customer Verified Customer

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They offer you services NOT needed before they even inspect the car and that happens every time inspect the car and that happens every time More

by fmedina104 Verified Customer Verified Customer

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The dealership provides Fast service, friendly and helpful staff, clean waiting area and nice shuttle service. helpful staff, clean waiting area and nice shuttle service. More

by CINDYRUIZ Verified Customer Verified Customer

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The service advisor was friendly and met our needs! I especially like the online feedback when my car was finished. . I especially like the online feedback when my car was finished. . More

by jmknight2001 Verified Customer Verified Customer

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Very nice, professional and service was quick er than I had anticipated so was very happy about that had anticipated so was very happy about that More

by scottramey729 Verified Customer Verified Customer

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Worked with Roger throughout my repair process and he was a true profesional. Had great customer service and went above and beyond to help my out with my repair situation. I will continue to take my car for a true profesional. Had great customer service and went above and beyond to help my out with my repair situation. I will continue to take my car for any maintenance or service in the future thank you! More

by IVAN Verified Customer Verified Customer

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Roger was wonderful and provided me with a loaner vehicle to get me through the 5 days it took to determine what was going on with my brand new car. Thank you Roger to get me through the 5 days it took to determine what was going on with my brand new car. Thank you Roger More

by Melanie Verified Customer Verified Customer

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BMW of Bakersfield was nothing but good to me. They were very professional and told me exactly what was wrong with my car. I would definitely recommend going to get your car serviced by BMW of Bak They were very professional and told me exactly what was wrong with my car. I would definitely recommend going to get your car serviced by BMW of Bakersfield. More

by chriscast0615 Verified Customer Verified Customer

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We have always had the best services at this dealership. They are very helpful and knowledgeable. We will always keep coming back for that reason. They are very helpful and knowledgeable. We will always keep coming back for that reason. More

by HIPPYDAVE5 Verified Customer Verified Customer

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Scott is a great employee. So kind, professional, and courteous. Great service department. He has been helping me for years. Thank you Scott! So kind, professional, and courteous. Great service department. He has been helping me for years. Thank you Scott! More

by CHRISTIAN.LINK99 Verified Customer Verified Customer

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