Roger Hess | Page 16

Everybody was professional and great customer service. the whole experience was amazing. Thank you! For everything! the whole experience was amazing. Thank you! For everything! More

by brownleejoyce@aol.com Verified Customer Verified Customer

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Excellent job . The guy behind the counter was amazing. Good service. The best one so far. The guy behind the counter was amazing. Good service. The best one so far. More

by YA_EVGENIEV Verified Customer Verified Customer

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A great experience, from the minute you walk in the door they’re right there to help you. The sales staff is amazing and the service department as well. So happy we brought our CX 5 there. they’re right there to help you. The sales staff is amazing and the service department as well. So happy we brought our CX 5 there. More

by LMSSEATON Verified Customer Verified Customer

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I needed an oil change away from home. The dealer was very accommodating to schedule the service. The representative provided excellent customer service. The dealer was very accommodating to schedule the service. The representative provided excellent customer service. More

by Jim Verified Customer Verified Customer

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I came to Naples Mazda with no really ‘legitimate’ reason to be there. I was given a Mazda SUV at the rental car place at Fort Myers airport. I have set up the CarPlay in innumerable cards with no problem. to be there. I was given a Mazda SUV at the rental car place at Fort Myers airport. I have set up the CarPlay in innumerable cards with no problem. But for hours, even watching numerous YouTube videos to connect the CarPlay, no matter what I did, it was unsuccessful. I was under tremendous pressure because my husband was in the hospital, I was having to travel back-and-forth, needing the GPS and I was getting innumerable calls from medical people while I was in the car. I was under tremendous stress and didn’t know what I was going to do so I drove into the Mazda dealership. I went to the service department and to the desk Roger Hess. I told him why I was there and why it was imperative that I get the CarPlay to work. I acknowledge that it most certainly was not the job of a Mazda dealership to help me with a rental car. Roger jumped into helping mode As soon as he was finished, helping another customer, came out to my car, and worked with my phone until the CarPlay was connected. He even went and got me a bottle of water. He was amazingly wonderful. I cannot give him enough high praise. He is truly a decent human being as well as obviously being skilled at his job. More

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Roger Hess was great. I advised him that I was having a key fob problem and that my warranty was coming to an end. Both my key fobs were failing as I was completely locke I advised him that I was having a key fob problem and that my warranty was coming to an end. Both my key fobs were failing as I was completely locked out of my CX-5 ,even after changing the battery. He advised he would have the tech to reset the key fob and that if there was still a problem after the warranty he would honor the problem. That’s great service. More

by dennis.gavalier Verified Customer Verified Customer

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Friendly staff and nice environment. . Nice waiting area with coffee's and snacks. Also like the message from the mechanic. . Nice waiting area with coffee's and snacks. Also like the message from the mechanic. More

by jckwalsingham Verified Customer Verified Customer

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I had an amazing experience, customer service was great and the staff was very polite and attentive. and the staff was very polite and attentive. More

by NOVOAJANETH75 Verified Customer Verified Customer

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Very helpful and accommodating. Great service Loved the video recording provided. Wont hesitate to use the dealership again. Great service Loved the video recording provided. Wont hesitate to use the dealership again. More

by MISSYOUKOBE Verified Customer Verified Customer

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I had an excellent experience at Mazda Naples Service! Roger Hess took amazing care of me—professional, attentive, and truly went the extra mile to ensure everything was perfect. The entire service team Roger Hess took amazing care of me—professional, attentive, and truly went the extra mile to ensure everything was perfect. The entire service team was friendly and efficient, and the service was completed incredibly fast. Highly recommend their service department for top-quality care! More

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