Roger Esparaza
Roger Esparaza at Hawk Chrysler Dodge Jeep Ram

Roger Esparaza

Service Advisor

Hawk Chrysler Dodge Jeep Ram

7911 Roosevelt Rd
Forest Park, IL 60130

4.6
21 Reviews
4.6

21 Reviews

Write a Review

Dealership Experience

5 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

21 Reviews of Roger Esparaza

October 23, 2024

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Employee Rating

My Service Advisor was on top of his game wish making sure I was able to get my vehicle repaired in a timely fashion. Definitely will continue utilizing Hawk for all my vehicle repair needs. Thank you More

by Djmixx649MF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 25, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you for your review! We're thrilled to hear about your positive experience with Brandon and the team. Providing timely and trustworthy service is our priority, and your recommendation means the world to us. We look forward to assisting you with all your vehicle repair needs in the future!

August 12, 2024

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Great wonderful service Daniel the front desk employee was very helpful and respectful and very clear on what's going on More

by hermz_gmez1990
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Workmanship
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Recommend Dealer
Yes
Aug 13, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi Hermz, thank you so much for your kind words! We're thrilled to hear that you had a great experience with Daniel at the front desk. We strive to provide excellent service, and we're glad to hear that he was able to assist you effectively. We appreciate your feedback!

July 11, 2024

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Worst service. Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively lookin More

by adlfintech
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jul 12, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your feedback with us. We are sorry to hear about your recent experience and apologize for any inconvenience this may have caused. We strive to provide excellent customer service, and take your feedback seriously. At a time that works best, please contact our GM at jimk@hawkcdj.com to hopefully learn more about your situation.

July 10, 2024

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Great Dealer Ship , Good and Fast Service I will recommend others to go there Fabulous !! More

by Kiyee
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Nava

Jul 11, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi Kiyee, thank you so much for the glowing review! We're thrilled to hear that you had a great experience at our dealership. Recommendations like yours mean the world to us. We look forward to serving you again in the future!

June 20, 2024

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Service department is terrible I was waiting for 5 hours to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick More

by Tiny23
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jun 21, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, we're sorry to hear about your disappointing experience at our service department. We appreciate your feedback and will address this issue with our team to ensure better service in the future. Thank you for bringing this to our attention.

June 20, 2024

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Great place to get your car work on never had a problem friendly people always car repair shop my go to place More

by Stanr2011
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Recommend Dealer
Yes
Jun 21, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi, thanks for the great review and 5-stars! We appreciate your time and hope to see you again.

April 11, 2024

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Very professional polite and considerate. Keep u informed updated with the progress and quick and fast service! Wont go anywhere else but Hawk Jeep Chrysler Dodge in forest park. More

by Patblaw357
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Nava, Danny Reyes

Apr 12, 2024

Hawk Chrysler Dodge Jeep Ram responded

Hi Pat, thank you so much for sharing your positive experience with us at Hawk Jeep Chrysler Dodge! We're thrilled to hear that you found our service professional, polite, and considerate. We look forward to serving you again in the future!

February 21, 2024

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Great customer service very satisfied with cost. My problems were fixed in a timely manner More

by dwilliams1014
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Recommend Dealer
Yes
Feb 22, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with our customer service team! We're thrilled to hear that we were able to resolve your issues in a timely manner and that you found our costs satisfactory. We appreciate your feedback and look forward to serving you again in the future!

February 19, 2024

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Took My truck in for its first oil change, and they topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was sti More

by mistac123
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Recommend Dealer
Yes
Feb 20, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with us! We are thrilled to hear that you had a great visit for your truck's oil change. We will make sure to pass along your kind words to Cisco. We look forward to serving you again in the future!

February 16, 2024

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Very poor courtesy maintenance. Dirtied my rugs with black grease shoes. $1900 mess. Very poor courtesy. More

by bdsouza16
Service Price Transparency
Workmanship
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Recommend Dealer
No
Feb 20, 2024

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your visit. We understand your frustration regarding the maintenance issues and would appreciate the opportunity to speak with you directly so that we can address your concerns personally. Please contact Jim Kinney, our General Manager, at jimk@hawkcdj.com at your earliest leisure. We are committed to improving your experience with us. Thank you.

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