Roger Bybee
Roger Bybee at Niello Volkswagen
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Roger Bybee

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
75 Reviews
4.9

75 Reviews

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75 Reviews of Roger Bybee

December 01, 2024

Dealership Rating
Employee Rating

Great customer service Very nice and professional service respectful to customers needs done more and beyond More

by mayst2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 23, 2024

Dealership Rating
Employee Rating

I was provided excellent service and everyone was extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from th More

by LANELEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve and the team met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 25, 2024

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Employee Rating

While there have been a few times where I've "had" to buy elsewhere, because of what was in inventory, Niello is the ONLY dealership that services my Volkswagens. As a result, I never have a problem, and my More

by bvorka
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Pleajur, my salesman on my last purchase; Alex, who handled the financing; Jason Wanner, who handled my last service appointment

Oct 25, 2024

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 23, 2024

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Excellent experience very professional 👏 would definitely recommend to others. Great service, Ron is one of the best. More

by ELLIOTT1967.C
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Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson

Oct 24, 2024

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Elliott, for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 02, 2024

Dealership Rating
Employee Rating

My wife and I had a breakdown as we arrived in the Folsom area, (we live in San Jose) The staff at Niello was kind, and professional. We were treated well. In a short number of days our car was repaired and More

by paul.j.manley5
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 02, 2024

Niello Volkswagen responded

Thank you so much for your kind words, Paul, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 27, 2024

Dealership Rating
Employee Rating

Best dealership I've ever worked with! I highly recommend Niello VW and any Niello dealership. More

by derrick24
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 28, 2024

Niello Volkswagen responded

Derrick, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2024

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Employee Rating

Professional, courteous and friendly. I would highly recommend Niello volkswagen for purchase of a vehicle and excellent service to family and friends! Above and beyond service! More

by GRANDMARUSSO4
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Scott Russo, Brent Cooper

Sep 26, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 23, 2024

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Employee Rating

Done great job I appreciate him for that customer service it’s too good 10 out of 10 More

by ABHINASH SINGH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 23, 2024

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 22, 2024

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Employee Rating

I appreciate it when dealerships have service advisors like Jacob. He’s friendly, very knowledgeable, patient, and keeps me updated on the status of my car. Thank you for hiring professional people like J More

by LEMASTER.CRAFTSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2024

Niello Volkswagen responded

Thanks for your review! We're pleased to hear that Jacob was able to assist you. We'll be sure to pass along your kind words. Thank you for choosing Niello Volkswagen. Please let us know if there's anything else we can do for you! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 21, 2024

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Employee Rating

Good service excellent customer service I will recommend to anyone who needs services n w More

by RAMIRO.WATERTIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2024

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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