Rodney Jones

Jackson Acura responded

Thank you for your incredible review and for being such a loyal part of the Jackson Acura family since 2009! We’re beyond grateful for your kind words and are thrilled to hear that you’ve consistently received exceptional service. Our team, including Rodney, Reggie, Paul, Yvonne, Joey, Michael, Harvey, and the entire staff, truly strives to provide the best experience for our customers, and it’s wonderful to know that we’ve met your expectations time and time again. Your continued trust and support mean the world to us, and we look forward to serving you for many more years to come. If you ever need anything, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind and thoughtful review! We’re so pleased to hear that your experience at Jackson Acura was exceptional. It’s our goal to provide each customer with a seamless, enjoyable car-buying journey, and we’re thrilled that Chege was able to exceed your expectations. His dedication to professionalism and ensuring a stress-free process is something we take great pride in. Your high recommendation means a lot to us, and we truly appreciate your trust in our dealership. We’re committed to offering outstanding service every step of the way, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don’t hesitate to reach out. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind review! We’re thrilled to hear that you had a positive experience with our team. Providing attentive service and valuing our customers’ time are top priorities for us, and we’re glad that came through during your visit. Your feedback is truly appreciated, and we look forward to welcoming you back in the future. If there’s anything else we can do for you, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service department. It’s clear that we fell short in addressing the issues with your back camera, latch, and alarm system, and we understand how important these concerns are to your safety and convenience. At Jackson Acura, we aim to provide transparent and effective solutions for every customer, and we regret that we did not meet that standard during your visits. Your feedback is invaluable to us, and we are reviewing these incidents with our service team to ensure that future service is handled more efficiently and effectively. We would appreciate the opportunity to address your concerns further and work towards a resolution. Please don’t hesitate to reach out directly so we can make this right. Warm Regards, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you for your wonderful review! We’re so happy to hear that you felt comfortable and that we were able to provide quick and efficient service. We understand how important it is to respect our customers' time while delivering high-quality service, and we’re thrilled that we could meet your expectations! Your satisfaction is our top priority, and we truly appreciate your feedback. If you ever need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic review! We’re thrilled to hear that Jackson Acura consistently meets your expectations with professional service and proactive care for your vehicle. Your recommendation means the world to us, and we truly appreciate your trust and support. If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your great review! We’re thrilled to hear that your experience with our service department was both fast and reliable. Providing efficient and safe service is always our goal, and we’re glad we could meet your expectations. We appreciate your feedback and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic 5-star review! We're pleased to hear that our team's timely communication and quality repairs made your experience a positive one. Providing efficient service with genuine Acura parts is part of our commitment to excellence. If you need anything else please don't hesitate to reach out. We appreciate your trust and look forward to serving you again in the future! Warm Regards, Jackson Acura Team