Rodney Jones

Jackson Acura responded

Thank you for your wonderful feedback! We're delighted to hear that Jackson Acura continues to exceed your expectations when servicing your 2022 Acura MDX A-Spec. Our service advisors take great pride in ensuring every detail is addressed and that you’re completely satisfied before picking up your vehicle. It’s customers like you that make our job so rewarding, and we truly appreciate your trust in us. If there's anything else we can assist with, please don't hesitate to reach out. We're grateful for your recommendation and look forward to continuing to provide exceptional service for you in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for the fantastic 5-star review! We’re thrilled to hear that you had a positive experience with both our sales and service teams. It means a lot to us that you would choose to buy from us again and recommend our dealership to friends. Providing excellent service and fostering lasting relationships with our customers is our top priority, and we’re grateful for your trust in us. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your thoughtful review! We're thrilled to hear that Nick’s professionalism and customer-focused approach made a positive impression during your visit. We’re committed to ensuring every experience at Jackson Acura is welcoming and centered on our customers' needs, and it’s fantastic to know Nick delivered that for you. We appreciate your kind words and look forward to serving you again in the future. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your 5-star review! We’re delighted to hear that our team consistently meets your expectations for your Acura MDX. Providing clear and accurate information, maintaining transparency, and delivering on promises are values we take pride in, and it’s wonderful to know they’ve made a difference in your experience. We look forward to continuing to keep your MDX in top shape and providing you with the service and care you can count on. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We’re delighted to hear that your visit to Jackson Acura was stress-free and efficient—it's wonderful to know it was one of your best visits yet. Yvonne and our team strive to provide exceptional service, and we’re glad that their efforts made a positive impact on your experience. Your appreciation means a lot to us, and we look forward to welcoming you back for your next visit! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that our staff provided you with a professional explanation about our EV offerings. We believe in empowering our customers with the information they need to make informed decisions, and it’s wonderful to know we could assist you in that regard. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! Warm Regards, Jackson Acura Team

Jackson Acura responded

I'm truly sorry to hear about your experience with us. Your feedback is important, and I’d like to learn more about what happened. At Jackson Acura, we work hard to earn our customers' business and loyalty, and it’s disheartening to know we fell short in your case. We strive for transparency and customer satisfaction, so please reach out to us directly. We would like to direct you to the appropriate sales or service department to address your concerns thoroughly and work towards a resolution. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback. We're sorry to hear that your recent visit did not meet your expectations, especially regarding the wait time for your oil change. It's important to us that our customers receive timely service, and we regret that we fell short in this instance. We appreciate your patience and understanding, and if you have any further concerns, please don’t hesitate to reach out. We hope to provide you with a better experience in the future. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic review! We are thrilled to hear that your experience was exceptional and that Reggie continues to exceed your expectations. Your loyalty over the years is greatly appreciated, and it’s customers like you who inspire us to uphold our commitment to excellence and integrity in every interaction. Thank you for choosing Jackson Acura - We look forward to serving you for many more years to come! Warm Regards, Jackson Acura Team