Service experience was great as usual!
I like the waiting area. It is very comfortable and I can work from there as well. Rodney my service manager was very professional and helpful. He he
I like the waiting area. It is very comfortable and I can work from there as well. Rodney my service manager was very professional and helpful. He helped me connect my new iPhone to Apple Car Play which was much appreciated! Service ran on time too.
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by leeghannam
Service Price Transparency
The Timing of the Service exceeded my export 90 minutes
by being complete in less than 1 hour!!
by being complete in less than 1 hour!!
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by harleyk
Verified Customer
Verified Customer
I was greeted promptly and my car was ready when they
said it would be.
said it would be.
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by RrobertRDX
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2024 -
Jackson Acura responded
Thank you for sharing your experience with us! We're delighted to hear that you were greeted promptly and that your car was ready as promised. Providing efficient and timely service is very important to us, and we're glad we could meet your expectations. Your satisfaction is our top priority, and we're always here to help.
If there's anything else we can do for you or if you have any additional feedback, please don't hesitate to let us know. We truly value your support and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Great place to buy a car !
Low pressure sales ! I would Definitely recommend Jackson Acura Thanks Paul for a pleasant buying experience
Low pressure sales ! I would Definitely recommend Jackson Acura Thanks Paul for a pleasant buying experience
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by Ronnie Marshall
Verified Customer
Verified Customer
Jun 13, 2024 -
Jackson Acura responded
Thank you for your fantastic feedback! We're thrilled to hear that you had a pleasant car-buying experience with us. At Jackson Acura, we pride ourselves on creating a low-pressure environment for our customers, ensuring you feel comfortable and informed throughout the process. We're glad Paul made the experience enjoyable and seamless for you. He's truly a valued member of our experienced team!
Your recommendation means a lot to us, and we appreciate your trust and support. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future and continuing to meet your vehicle needs - Enjoy your new car!
Warm Regards,
Jackson Acura Team
Great customer service, and amenities while waiting for
the vehicle. Always enjoy the friendly atmosphere.
the vehicle. Always enjoy the friendly atmosphere.
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by dcmeeks67
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2024 -
Jackson Acura responded
Thank you for your kind words! We're delighted to hear that you've had positive experiences with our customer service and amenities during your visits. Providing a welcoming and friendly atmosphere for our customers is a top priority for us, and we're glad to hear that you enjoyed it. At Jackson Acura, we strive to make every visit a pleasant, efficient one!
If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Took tooooo long for oil change in my opinion.
No other issues with my service.
No other issues with my service.
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by n2
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Jackson Acura responded
Thank you for your feedback. We sincerely apologize for the longer than expected wait time for your oil change. We understand how valuable your time is, and we are committed to providing the best service possible with each and every visit. We appreciate your understanding and are glad to hear there were no other issues with your service.
At Jackson Acura, we strive to earn your business every time you visit us, and we don't want our customers to feel otherwise. Your comments are important to us and help us improve. We'll work hard to ensure your next visit is quicker and more efficient. If there's anything else we can assist you with, please let us know. We look forward to serving you again and providing a better experience in the future.
Warm Regards,
Jackson Acura Team
Every time I bring my car to Jackson Acura, the service
level is the same -superb! Wouldn’t go anywhere else.
level is the same -superb! Wouldn’t go anywhere else.
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by MRH0889
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2024 -
Jackson Acura responded
Thank you for your wonderful feedback! We're delighted to hear that you consistently receive superb service every time you bring your car to Jackson Acura. Your loyalty and trust truly mean a lot to us, and we're committed to maintaining this high level of service for you. At Jackson Acura, we strive to exceed our customers' expectations and ensure a seamless and satisfying experience with every visit.
If there's anything more we can do, please don't hesitate to let us know. We look forward to continuing to serve you and keep your car in top condition!
Warm Regards,
Jackson Acura Team
Jackson Acura treats you like family - Every one there!
!!….… I’ll never buy anywhere else.!
!!….… I’ll never buy anywhere else.!
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by jaimemarlo
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2024 -
Jackson Acura responded
Thank you for your wonderful feedback! At Jackson Acura, we pride ourselves on creating a family-like atmosphere for all our customers. It's heartening to hear that you feel this warmth from everyone at our dealership. Your loyalty truly means the world to us, and we're honored to be your dealership of choice.
If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you for many more years to come! Enjoy your new vehicle!
Warm Regards,
Jackson Acura Team
I am writing about a recent experience I had with my 2022
(leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept
(leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept losing air pressure. We would fill it up and if I drove more than 30min on the highway the pressure would go down quickly. I had brought my vehicle into Jackson Acura service in Roswell several times and every time they would tell me they dunked the tire and could not find anything wrong. They would fill it with air (charging me for a flat tire fix) and then the issue would happen again. On February 15, 2024, I brought it in again (4th time for same issue) I was told that they gave me a new tire and that all should be fine. April of 2024 the issue happened again. I was told by Cameron my Service Advisor that there was nothing they could do since the dunk tank did not show any issues. Needless to say, this was NOT an answer I was happy with. They are the experts and yet could not figure out the issue. After having a very contentious conversation with Cameron and him telling me I need to pay $300 for a new rim, which may or may not fix the issue. I requested to speak to the service manager, Rodney who was out to lunch at the time. Cameron said he spoke with Rodney and was told to replace the entire wheel assembly, rim and tire but that if the issue happened again, it would be "on me" and I would have to pay. Needless to say, this did not sit well with me, and I left in tears of frustration. Rodney did call me back and was very nice and professional. He told me to bring my car back and they would replace the entire assembly, rim and tire. Brought my vehicle in this morning and low and behold once they took everything apart, they found that the internal valve stem where it meets the air pressure monitor was separating, which was causing the issue ALL ALONG, which leads me to believe I never received a new tire in February as I was told. Rodney did the right thing, and I was happy with Rodney, but I have lost faith and trust in Jackson Acura Service. My lease is up in November 2024, and I planned to get another Acura from Jackson Acura but now I think I will be looking into other dealerships/manufacturers.
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by Tracy M Palma-Doran
May 03, 2024 -
Jackson Acura responded
Dear Tracy M Palma-Doran,
We're relieved to have resolved the issue with your 2022 Acura MDX, and again we're deeply sorry for the inconvenience you experienced. Your frustration is completely understandable, and we recognize that your recent experience falls short of the standard of service we strive to provide. We do not want anyone to leave our dealership believing we have not made every effort to earn their business.
We want to assure you that we have taken every measure to address the situation and make it right. Your satisfaction is of utmost importance to us, and we're committed to earning back your trust in Jackson Acura.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that your future experiences with us are nothing short of exceptional.
Thank you for your patience and understanding, and for giving us the opportunity to make things right. We truly value your business and hope for the opportunity to serve you again in the future.
Warm Regards,
Jackson Acura Team
May 03, 2024 -
Tracy M Palma-Doran responded
Thank you for reaching out to me and for coming to the table with a great deal and for acknowledging that what I experienced was not up to the standards I had come to expect from Jackson Acura. I am looking forward to starting over with Jackson Acura. My husband also has an MDX and has been using Jackson Acura for his Maintenace needs.
Thank You Again!
Excellent communication and service.
They performed very good work on my vehicle and diagnosis correctly.. It was very professional.
They performed very good work on my vehicle and diagnosis correctly.. It was very professional.
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by muradqq
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience! We're delighted to hear that you were satisfied with the communication and service you received at our dealership. Ensuring that our work is both professional and accurate is paramount, and we're glad that we met your expectations.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to assisting you again in the future!
Warm Regards,
Jackson Acura Team