Rodney Jinnette
Rodney Jinnette at Nissan of Rivergate

Rodney Jinnette

Sales Manager

Nissan of Rivergate

1550 Gallatin Pike North
Madison, TN 37115

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34 Reviews
not yet
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34 Reviews

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34 Reviews of Rodney Jinnette

November 25, 2023

Dealership Rating
Employee Rating

After finding the car we wanted online we visited the dealership. We were welcomed by 2 great salespeople, but it quickly went downhill. We were trading in a truck and had agreed to several terms. Since More

by Unhappy customers
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Nikki Wallace

Nov 25, 2023

Nissan of Rivergate responded

We are in receipt of Stewarts concern. When the Stewarts was here on last Sunday the 19th, they did not have their F250 trade-in with them. They described the vehicle us, did not mention the Check Engine Light, so we came up with an estimate of what the vehicle would be worth based on that description until they bring it in for the final appraisal. We also could not obtain a full standard financing approval for this customer or get a call back form any lenders because it was Sunday. When the customer arrived on Friday the 25th, we appraised the F250 trade-in and found the Check Engine Light on with the Diesel Engine. We called several other dealers and found the value was lower because of the issues surrounding the check engine light and the Carfax and AutoCheck. When we discuses this difference with the customer he got very upset. His F250 is only worth what we appraised if for after we saw it and valued it with the check engine light. When the customer heard our determination on value he was loud and saying (yelling) in the showroom and outside on the lot to other customers to not buy anything from us because we were liars. Now, As far as we can go when someone does not bring their trade and wants us to value it with a description that does not fully describe the condition of it, we, or no other dealer, can value it properly. Additionally, We think that this customer was trying to trap us by not disclosing the Check Engine light issue on Sunday without their trade-in with them, and we feel he knew what the check engine light meant and that's why he hid it from us originally. And, why would someone drive over an hour away to buy something without brining their trade-in with them. Bottom line, it only went down hill when the appraisal secured from us, and a couple other dealers, was lower that originally estimated based on his false description. Finally, we do trade for many vehicles when customers do not have them with them, but never have an issue like this one from a higher dollar vehicle with such an issue with a check engine light. Sincerely, we are very sorry this came to this issue. We pride ourselves with very satisfied customers and never have customers call us liars.

Dec 02, 2023

Nissan of Rivergate responded

We are very sorry to hear about your experience. Please contact the dealership to speak with a manager to take care of this concern. We hope you rethink your place of purchase. Happy Holidays.

November 22, 2023

Dealership Rating
Employee Rating

Had an easy experience with the sales staff and would return for future purchases. Service dept. people are always friendly and helpful. More

by StevenNashville
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Andrelski

Dec 02, 2023

Nissan of Rivergate responded

We thank you for being a great customer of the Hays Nissan Family. We valve you and all of our customers and try to provide the best customer service possible. We look forward to seeing you on your next visit. Happy Holidays.

November 18, 2023

Dealership Rating
Employee Rating

Great overall experience. Friendly staff. I would use them again. Highly recommend this company. Experts More

by Mcfakes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 21, 2023

Nissan of Rivergate responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! Nissan of Rivergate

December 17, 2021

Dealership Rating
Employee Rating

Nissan of Rivergate’s Customer Communication and Customer Care is Impeccable! Derek was so considerate of our needs we will definitely will refer family and friends here. Derek found our car and when it a More

by keytenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Russell , Derek Merritts

Dec 22, 2021

Nissan of Rivergate responded

Thank you for that glowing 5-star review. It is greatly appreciated and we look forward to seeing you again in the future.

December 04, 2018

Dealership Rating
Employee Rating

Customer satisfaction From the front door to the back door these people look out for your personal well being. They treat you with respect, they listen to YOU and fulfill y More

by Great Experiance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nikki Wallace , Fred Williams

May 20, 2018

Dealership Rating

Browsing for a vehicle I was browsing for a vehicle & Justin Abernathy approach me with no pressure no nuisance of trying to get you to buy. on the contrary very polite & in More

by GO1020
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Scott Rowe, Justin Abernathy

March 10, 2018

Dealership Rating
Employee Rating

DELIGHTFUL DEALERSHIP!!! Our first experience here and we were blown away. I think just about everyone at this dealership spoke to us in such a friendly way! I found a vehicle More

by Smith, BAAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nikki Wallace , Philip Dattilo, Zach Nguyen, Jamal

April 17, 2017

Dealership Rating

Efficient, Friendly, Professional, Compeititive and No Games We purchased a new car from Nissan of Rivergate and found the experience very refreshing. They came quickly to the numbers so we could decide. No ga More

by JMAC0007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nikki Wallace , Tim McIntyre, Angela Perry, Travis Howell

February 14, 2017

Dealership Rating
Employee Rating

Amazing, Hard Working People Nikki was a pleasure to deal with. So friendly and easy to talk to. Rodney want to bat for me as well. I felt valued as a customer. More

by JBOONE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nikki Wallace

January 04, 2017

Dealership Rating
Employee Rating

Excellent transaction I am very pleased with the transaction. I definitely will recommend Nissan of Rivergate and especially Nikki for the sales person to contact. I most More

by Jimmy Vaughn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nikki Wallace , Angela Perry

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