Rodney Back

The way this business is treating customers is a major issue and they need to be held accountable for their behavior. Spartanburg Toyota is scamming vulnerable (young, old, and women) customers out of mon issue and they need to be held accountable for their behavior. Spartanburg Toyota is scamming vulnerable (young, old, and women) customers out of money. We personally experienced this on 10/10/2025. On 10/10/2025, my son took his perfectly functioning, well maintained, low mileage, 2019 Toyota to Spartanburg Toyota for JUST an oil change. Next thing I know, I’m getting a call from him saying he needs help. I went to Spartanburg Toyota to find that they have talked him into running his credit to purchase a NEW car that he can’t even get approved for because the payment will be too high for his income which they could have figured out before ruining his credit by making multiple hard inquiries. The ONLY reason he was in the sales department is because the service center turned his oil change into a bill totaling $1018.44. They told him he wouldn’t need to pay for it if he bought a new car. That’s the whole reason they unnecessarily ran the bill up in the first place. They have been calling and emailing us for months trying to get our used car from us. How they ran his bill up: He had an appointment at 9 am on 10/10/2025 for an oil change. When he arrived, the attendant, Dante, checked him in and showed him to the waiting area. They then took his car back for the oil change. While they had it back there, Dante came to tell him all the things they found that he “needed”. The list was for: Engine Air Filter; $10, Rotate Tires $29.99, Perform Complete Fuel System Cleaning $369.99, Replace Front Wiper Blades $45, Replace Cabin Air Filter $44.99. Out of this list, he ONLY agreed to the Engine Air filter and tire rotation. He said no to everything else INCLUDING the fuel system cleaning because it was too expensive there. Also, they should never have tried to get him to buy wiper blades because my husband had just replaced them not even 2 weeks prior to that appointment. Dante then went to tell the mechanics no on the extras. Dante then comes back to my son to inform him that the mechanics say his car suddenly won’t start and that he needs to buy a new battery because the battery is bad and they could jump it, but it will probably die on his way somewhere else. This is a flat out lie but my son trusted them to tell the truth. The battery was not bad. It had not been experiencing any starting issues and drove there just fine. They battery was only “bad” AFTER he declined the other expensive extras. He then agreed to buy a new battery because he believed them and agreed to the lifetime battery that was $40 more. Meanwhile a salesperson has gotten a hold of him and saying how he won’t need to pay for repairs if he sells his car to them. He called me to ask for help after they had talked him into running his credit and he felt like something was wrong. I came there and asked to talk to a manager. The Service Lane manager Ben Albright took me to his office where I proceeded to ask how my son ended up having to buy a battery when all he needed was an oil change and why they offered him services he clearly didn’t need such as replacing already new windshield wipers. Ben was extremely unprofessional telling me that the issues I had with their service “wasn’t his problem” and that he “could show me the video of the service” (this is something they are supposed to provide at every service anyway but this time my son never received it) I said okay, and then he told me Id have to wait 24 hours to see it. I said fine, let’s pay the bill and get my son out of here for now. I paid the $1018.44 bill thinking we could sort it out once the video came in. I left and ran some other errands but realized that Ben never asked where he could send the video, so I went back at around 4:00pm that day. I walked in and asked Dante if I could give him my email for them to send the video and he said that he could get Ben to come take it. There is more but there is a word limit. Hopefully I can post a part 2. More

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Chatted to make sure opened on July 4th and received response that they were. Checked google and it show opened till 7pm. Called the dealership and said to leave a message yet the voicemail was full. response that they were. Checked google and it show opened till 7pm. Called the dealership and said to leave a message yet the voicemail was full. Drove 1.5 hours each way and they were closed. Toyota has been disrespectful of our time and not to mention the gas expense and wear and tear on my car. I have always owned Toyotas but I will never go to this dealer again and now I’m considering purchasing an Audi. I am very disappointed!! More

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I have worked with Tony for over 10 years leasing my vehicles. I call him when the lease is almost up and ask what he recommends and he has always comes through with the right vehicle for our needs. He vehicles. I call him when the lease is almost up and ask what he recommends and he has always comes through with the right vehicle for our needs. He helps me learn the new bells and whistles of each car and sets up for me. If I have a problem I call Tony and it is taken care of. I enjoy visiting with Rodney and Mr Edwards when I am there for service. They always have time for me and I have leased from Dave Edwards for 15 years More

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I have bought several cars from John and he has always made the buying experience easy and enjoyable. made the buying experience easy and enjoyable. More

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Bill Ledbetter was wonderful! He was very helpful and made the process of buying a car easy. My experience with him and everyone at Dave Edwards Toyota was outstanding! made the process of buying a car easy. My experience with him and everyone at Dave Edwards Toyota was outstanding! More

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I bought car for wife last month, they say app track points, it no work, it never connect and they refuse help me. I pay full price in service this week when I should have not had to, they lie to the c points, it no work, it never connect and they refuse help me. I pay full price in service this week when I should have not had to, they lie to the customers about app work good. More

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This is the worst dealership ever. They have an app that never connects and it doesn't connect my points correctly, and when I go into service they don't help. I tried talking to the General Manager for th never connects and it doesn't connect my points correctly, and when I go into service they don't help. I tried talking to the General Manager for the dealership but he acted like he was better than me and refused to help me. Do not buy a car from this dealership, they are horrible people. More

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The GM was prompt in responding, but was not at all helpful. I simply got more of the bad experience I had already had with the sales Manager and the finance officer. helpful. I simply got more of the bad experience I had already had with the sales Manager and the finance officer. More

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Steer clear of this place! I will never buy a car from this place again!! They didn't honor the "Best Price" from the internet lady. I got ripped off for over $10,000.00. Don' I will never buy a car from this place again!! They didn't honor the "Best Price" from the internet lady. I got ripped off for over $10,000.00. Don't go there please! Their sales people lie. Their sales managers, used and new lie. The owner, dave edwards want answer the voice message I left for him. rodney black and elbert farris are __________ if you can't say something good about somebody or something, don't say anything! More

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Poor customer service and lies tries to manipulate truth I had been looking for months for an 2012 SUV Ford Escape that had low miles and a sunroof. I located one at Dave Toyota Spartanburg. I located it t I had been looking for months for an 2012 SUV Ford Escape that had low miles and a sunroof. I located one at Dave Toyota Spartanburg. I located it thru Corporate Perks program in which there $300.00 would be deducted from the list price if purchased it. I was expecting it to be in mint condition when I went to look at it. The suv hadn’t been cleaned or any mechanical checks done on it before I came to take a test drive. I had the drive over a hour and a half one way to test drive it. But the suv really wasn’t up to par to be being shown yet. So it would of been professional for them to let me know when the suv would be ready to be seen once they were able to get it clean and check for mechanical issues. I was not told the car was not presentable or I would of waited til it was before I came to take a test drive. The suv was not ready to drive off the lot yet as there were inspections that hadn’t been done on it yet that had to be done. I told my sales rep I went thr all financing thru them, lbut told them if I gotta better deal at my Employee Credit Union I would be using them. So I signed all the paperwork for the suv but couldn’t leave with it wasn’t ready to leave the lot since it hasn’t been cleaned. I had told Scott Burgess about the $300 off if purchased thru corporate perks website he said he had never heard of such before on a used model,so he didn’t check I go in at all. I signed loan papers but car as not ready to leave lot since it had not been inspected. They said they were going to bring the suv to me since the suv wasn’t ready and I had drove an hour and a half to look at a car that wasn’t ready to be sold. So on Monday I went to my credit bureau and was able to get a better loan price. We also found discrepancies with the amount that they had told me they would need for the suv. It was a calculation of $1,000 too much, and also since I had let the dealership I had found my corporate perk discount for $300 to be deducted off the price. While at the employee credit union the financial rep and I had to call and speak with Roberto Diez Sales Director to assist us in coming up with what the actual loan amount should be so we could get the check cut correctly for it. We also asked while Mr Diez was on the phone with us if it would be okay to give the check to the person that was delivering the suv to me later on that day and he said that we coul$ give the check to the deliverer. Later that afternoon the credit company called me to say that the figured that Dave Taylor Toyota’s office had sent was yet another different amount. So I had to call the dealership again and have them to yet send another corrected price to the credit union. So later that evening I hadn’t received the suv yet. So I called to inquirer when I should expect it and that’s when they told me since I changed my mind and was using someone else to finance the suv that they could not bring the suv to me. They could only bring it to me if I used their financing. They never mentioned that if I used someone other than them to finance that they wouldn’t bring the suv to me. I had a different suv offer that had more perks that I would of rather has, but since I had already signed a contract with them they would not let me out of it. Although I did not have the suv in my possession yet due to their lack of having the product in selling condition. They made all kind of BS excuses to not bring my suv to me. So the following weekend I went to pick it up and still found out they were resisting the $300 offer from corporate perk program for this particular suv. I got passed back to the finance guy to fill out more papers. I asked the finance guy about the $300.. He had no idea. about it. So I had to go back to a Robert Diaz who was kinda nonchalant about everything. He kept goin* over the numbers showing me where they had already given me the $300 off. But he couldn’t get the figures to match what he was saying. Scott to was adamant that they had that figure already taken off, but the proof was in the contract and they owed me $300. Roberto said they don’t have cash or access to checks to write one or cash to give me that day. He assured me he would have the office send me a $300 check on Monday. I asked for him to give me that in writing and he seemed annoyed and said his word was good, so I was not able to get anything from him in writing. When I left with the suv it had less than a quarter of a tank of gas. How about that after the suv wa# supposed to of been delivered to me, I had to drive back down to pick it up over 100 miles each way and no gas card was given to me for the inconvenience since the suv was supposed to be delivered to me, hardly any in the tank when I finally got it. What a poor way to treat any customer. Also found out the suv only has one set of keys with it and to get another set it would be around $200.00. That should be a given when you purchase a car, two sets of keys. And also there weren’t any floor mats at all in it. And the keyless entry code was not known. So in orde4 to use this feature I had to pay Ford $45.00 to get the code so I can use it. The front passenger seat has some deep marks/ scratches that should of been taken care of at the shop before selling it. I waited over a week did not receive a check from Dave Toyota. The week after that I called and spoke with Laurie Pruitt about the $300 I was to be receiving and to my surprise nothing had been done. Laurie was very nice and called me back and told me when I could expect to receive the $300 and I did receive it shortly there after. I tried to speak with Rodney Back for a couple of weeks. We both would leave a phone message and never got any rig resolved. I got tired of calling and leaving messages. This was a very bad experience. Seemed once you sign an agreement they didn’t care about anything else they were done. I guess they aren’t planning on building a clientele because I certainly won’t be back. And will warn others. More

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