Rodger Hubley

While Carrie Lackey did her best, there is too much gaming and dishonesty around her. Rodger Hubley is the Service manager, and it was his involvement that got my service done, his ignoring of my follo gaming and dishonesty around her. Rodger Hubley is the Service manager, and it was his involvement that got my service done, his ignoring of my follow-up is why I am including him in this extremely negative review. First, beginning with the initial intake and diagnosing of my vehicles overheating problem. As a mechanic in the past, the troubleshooting methodology for overheating was simple, but logical: Check the fluid level, then the hoses, if there is leakage, then the thermostat, the water pump, the radiator cap, and then the radiator. I told the advisor that the water pump and thermostat were newly replaced, and the hoses were inspected and OK'd. So, the logical next step would be the radiator. That unit went practically ignored for two weeks! After the first week of parts swapping new parts for other new parts, and throwing in an oil cooler for good measure, I went to pick up the car with a tab of $2633.84. I then drove 5 miles, and the vehicle was running hot, and had to be towed back to the dealership. This was on Friday July 18, 2025. After 5 more frustrating days of, "It ran hot again", Mr. Hubley was drawn in and found the issue was..., the radiator. He, then, ordered a radiator, had it installed, problem solved. I got my car back on July 31, 2025. Three weeks! When the vehicle was delivered, I was given a complete invoice totaling $1856.50. I contacted the GM's assistant who forwarded me to Mr. Hubley's voice mail. I am trying to reconcile the $777 difference in what I paid and what repaired my car, but I have heard nothing from him, from them, about this. But I am not finished. So, yeah, in spite of the glorious 5-Star reviews I see on this page, I gave them 1 star because I could not give them none! More

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They took such good care of us, before, during and after the purchase, we have never been treated so good! the purchase, we have never been treated so good! More

by SUZYQ4BAMA Verified Customer Verified Customer

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The service was great and the service department was very helpful and I wasn’t in there all day helpful and I wasn’t in there all day More

by kimmied1962 Verified Customer Verified Customer

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Very nice and did as they promised. Very prompt and everyone was extremely nice and friendly Very prompt and everyone was extremely nice and friendly More

by terribwalker4055 Verified Customer Verified Customer

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Service was quick and great. Just wished they had had a loaner car while mine being repaired. Cost a bunch to rent one. Just wished they had had a loaner car while mine being repaired. Cost a bunch to rent one. More

by terribwalker4055 Verified Customer Verified Customer

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The staff is always friendly and helpful. Waiting area is clean and comfortable. Time never feels wasted here. Waiting area is clean and comfortable. Time never feels wasted here. More

by amynegrete Verified Customer Verified Customer

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Great service! Very helpful and will return for our next service. We even got doughnuts. Very helpful and will return for our next service. We even got doughnuts. More

by meeksdj1 Verified Customer Verified Customer

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I bought my used Dodge Charger from Carmax because they had the color I wanted. I use Mcsweeney Service because they do good work and I trust them. had the color I wanted. I use Mcsweeney Service because they do good work and I trust them. More

by jjd56 Verified Customer Verified Customer

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Great service and great customer support ,will be back for my next service and all my car needs for my next service and all my car needs More

by kfmhoward Verified Customer Verified Customer

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The greatest family owned dealership in Alabama . That I have ever dealt with at any dealership I’ve ever been to. That I have ever dealt with at any dealership I’ve ever been to. More

by David.Talley Verified Customer Verified Customer

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