Rocky Padilla
Rocky Padilla at Oklahoma City Volkswagen
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Rocky Padilla

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.7
153 Reviews
4.7

153 Reviews

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153 Reviews of Rocky Padilla

June 07, 2024

Dealership Rating
Employee Rating

Scheduling was very easy, service communication was efficient and clear. Estimation of repair service time was good and the car was returned on time. More

by MPOLLOCK33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

June 05, 2024

Dealership Rating
Employee Rating

They kept me informed and made my repairs very easy. They're always on top of things. More

by ROCKYMOUNTAIN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

Jun 05, 2024

Oklahoma City Volkswagen responded

Thank you for taking the time to share your positive experience with our service department at OKC VW. We're thrilled to hear that our team kept you informed and made your repairs easy. We prioritize being on top of things and ensuring a smooth process for our customers, and we greatly appreciate your feedback. We look forward to serving you again in the future! Servicing You and Nothing Else! OKC VW Service Department

June 01, 2024

Dealership Rating
Employee Rating

Nothing to improve- professional and personable all in one. Considerate of my needs for time. More

by nansol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

Jun 03, 2024

Oklahoma City Volkswagen responded

Thank you for your wonderful feedback! We're thrilled to know that you found our service both professional and personable, and that we were able to accommodate your time needs. If there's anything else we can do for you in the future, please let us know. Thanks for choosing Volkswagen Oklahoma City! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 28, 2024

Dealership Rating
Employee Rating

The experience was very professional. I would very much recommend it to anyone who needs a car More

by lawyermarcopalumbo
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 28, 2024

Oklahoma City Volkswagen responded

Thank you so much for your positive feedback! We're thrilled you had a professional experience with your local Volkswagen dealership at OKCVW. Your recommendation is important to us, and we're glad we could assist you with your needs. Please don't hesitate to reach out if you need further assistance. Safe driving! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 28, 2024

Dealership Rating
Employee Rating

Thank you very much for taking such great care of my car. It means a lot to me. More

by j.mcdaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 30, 2024

Oklahoma City Volkswagen responded

You're very welcome! We're glad you are pleased with the care we provided for your car. It means a lot to us to know we could help. If you need anything else in the future, please don't hesitate to reach out. Thank you for choosing Volkswagen Oklahoma City! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

May 18, 2024

Dealership Rating
Employee Rating

This is the best dealership I have ever worked with. The service department is great. They go above and beyond to provide the best service. More

by palmajared2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 20, 2024

Oklahoma City Volkswagen responded

Thank you for your kind words! We're delighted that you consider us the best dealership in Oklahoma City you've ever worked with. Our service department strives to go above and beyond for our customers, and it's lovely to know their efforts have made such a positive impact. Please don't hesitate to reach out if there's anything else we can do for you. We appreciate your support and look forward to serving you again! Servicing you and nothing else! Your team at Oklahoma City Volkswagen

May 17, 2024

Dealership Rating
Employee Rating

It was great from dropping it off. Them giving me a ride and picking me back up. Smooth! More

by ctipton3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 17, 2024

Oklahoma City Volkswagen responded

Thank you for your review! We're thrilled you had a great experience with our drop-off and pick-up service. Our team strives to make the process as smooth and convenient as possible for our customers. We appreciate your feedback and look forward to serving you again! We thank you for choosing your local Volkswagen dealership in Oklahoma City! Servicing You and Nothing Else! Your team at Norman Hyundai

May 15, 2024

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Employee Rating

#1 in my books. They take great care of their customers. I will continue to use them, as lon as I have a Volkswagen More

by Box.linda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith, Jacob Ranjel

May 16, 2024

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled you had a positive experience with us at Oklahoma City Volkswagen. Customer satisfaction is our top priority, and it's lovely to know that our team has taken great care of you. We look forward to continuing to serve you and keeping your Volkswagen in top shape. If you ever need anything, don't hesitate to reach out. Safe travels, and see you next time! Servicing You and Nothing Else! Your team at Norman Hyundai

May 14, 2024

Dealership Rating
Employee Rating

Never again! Not this place. I brought my car in for sunroof repair and an oil change. I got an email the next day with six upcharges, "Required attention" for "r More

by DanG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 14, 2024

Oklahoma City Volkswagen responded

Hello Dan G, We have not been able to locate any records with this profile name. Can you please provide us with the name associated with the service experience stated in this review so the team can look into this matter for you? Or please call our Service Manager, Brian. Thank you! Your Service team at OKC VW.

May 11, 2024

Dealership Rating
Employee Rating

Great service and dealership! Recommend buying or using for service — reliable, fair, responsive. Good work! More

by apriljgrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2024

Oklahoma City Volkswagen responded

Your Volkswagen dealer in Oklahoma City appreciates your review! We are grateful you continue to choose your locally owned and operated Volkswagen Dealer in Oklahoma! We are pleased to hear about your experiences with our OKCVW Sales & Service Teams! Our OKC VW team appreciates your kind feedback and looks forward to seeing you next time! Servicing You, and Nothing else! Your Team at Oklahoma City Volkswagen

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