Rocky Douangdara

I purchased a used vehicle from KIA of Fort Collins, and within six days, it started having issues. Over the next six months, my car spent more time in their shop than in my possession—just 4.5 weeks ou and within six days, it started having issues. Over the next six months, my car spent more time in their shop than in my possession—just 4.5 weeks out of 26. Each time I got it back, new or recurring issues forced me to return. Thankfully, my warranty reduced costs, but the frustration was overwhelming. During that period, the dealership replaced the battery, spark plugs, and performed an engine “flush” without explaining the root cause of the issues. Eventually, they told me to take the car elsewhere. Three months later, the same problems returned. My local mechanic diagnosed a severe issue—one cylinder had dangerously low pressure, requiring a full engine replacement. He suspected the dealership had merely cleaned the cylinder instead of addressing the real problem. I escalated my concerns to the GM and new service manager, who, to their credit, worked with my warranty to cover a new engine and waived labor fees. Seven weeks later, I got my car back. I hoped the nightmare was over—it wasn’t. Two weeks later, the clutch failed. The dealership had already tried to bill my warranty for it during the engine repair but never informed me. They admitted they should have contacted me, discounted labor, and took another three weeks to fix it. Days later, more clutch issues arose, requiring another two weeks of repairs. A month later, the car died. The dealership found a stuck fuel injector, cleaned it, and returned the car. It failed again soon after. Fed up, I took it to my local mechanic for a full inspection. He found: - A failing fuel pump - All four injectors needed replacement - Incorrectly gapped spark plugs causing misfires - A damaged coil from the spark plug issues - A failing mass airflow sensor He was shocked these weren’t addressed during the engine replacement. In one week, he fixed everything, and the car finally ran properly. In two years, my car spent 11 months (47 weeks) in the shop. While the GM and new service manager eventually tried to make things right, my experience exposed a pattern of poor repairs, lack of transparency, and questionable practices. We only put 4,000 miles on this car in two years—these issues were unacceptable. If you're considering buying a used vehicle from KIA of Fort Collins, think twice. Be prepared to fight for fair treatment, demand transparency, and possibly endure months of frustration. More

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The whole team at Fort Collins KIA was amazing! Nicole was great at answering any questions I had prior to arriving and the communication was awesome. Rocky was super helpful with any financing que Nicole was great at answering any questions I had prior to arriving and the communication was awesome. Rocky was super helpful with any financing questions. And Lori was the absolute best when it came to helping me find the right fit for me and my family. Not only was she incredibly kind but she was insightful in why the Telluride was the perfect fit for my family without being pushy. While I love the Telluride for all of its outstanding qualities it was truly Lori that made the difference in deciding which vehicle we ended up choosing; I went to other dealerships and nothing matched the care and service we received from Lori. Love my Telluride and love the whole team at Fort Collins KIA. I can’t thank them enough! More

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I had a wonderful experience at Fort Collins Kia yesterday! Scheduled a test drive after perusing their website and deciding on a Kia K5. I met with Lori McKay who answered all my questions and comp yesterday! Scheduled a test drive after perusing their website and deciding on a Kia K5. I met with Lori McKay who answered all my questions and completely set me at ease. Decided to lease it after the test drive when Rocky helped with the paperwork. Meanwhile Lori explained and showed me how to set everything up through Kia Access. She was great! Helpful, enthusiastic and knowledgeable. More

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100/100! !! By far the best car buying experience we’ve had. We came in late and ALL the employees were patient, kind, helpful and wanted to do everything they !! By far the best car buying experience we’ve had. We came in late and ALL the employees were patient, kind, helpful and wanted to do everything they could to make us comfortable. There was 0 pressure to buy and no hustling. Our sales lady was kind and knowledgeable in the cars we were looking at, the manager made us feel right at home, he was honest and upfront about our options, and the finance guy was great!!!! Even though it was an hour and a half passed the time they closed, he was thorough, unrushed and had a great sense of humor! Since it was late and the car I purchased was still wrapped up, they delivered it to me at work the next day! Best customer service we’ve received in a loooonggg time. They definitely have our service for all our future car buying!! Thank you Kia Fort Collins More

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Clear and concise professionalism from top to bottom. If this group was a customer service sandwich, it would be loaded with honesty and integrity and a side of humor for dessert. Thank you Rusty, Rach If this group was a customer service sandwich, it would be loaded with honesty and integrity and a side of humor for dessert. Thank you Rusty, Rachel, Rocky, and Jason for being such an amazing team. Buying my new ride was a seamless, gratifying and extremely positive experience. If you’re in the market for a car, please visit this amazing team. More

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Great experience. Other dealers told us 6 to8 months for a Telluride. JR was super and highly recommended. Rocky worked the numbers for us. Need a new Kia, go see Other dealers told us 6 to8 months for a Telluride. JR was super and highly recommended. Rocky worked the numbers for us. Need a new Kia, go see them. More

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Had an amazing experience with Rachel Braun at Ft. Collins Kia! My family and I live in a rural mountain town in Colorado. We started our process over six months ago and after putting down a $500 r Collins Kia! My family and I live in a rural mountain town in Colorado. We started our process over six months ago and after putting down a $500 refundable deposit at another dealership, we found the exact '23 Telluride trim level we wanted at Ft. Collins Kia. Rachel hustled for us! She initially sold us a Telluride due to their lot in a few months, but after someone backed out of a car already there, she offered it to us immediately. She even sent Cameron from their dealership to pick us up in Denver for the drive to Ft. Collins (we had made the drive from the mountains). We were in and out of the dealership in less than two hours. Rachel, Rocky (finance) and Cameron were all a pleasure to work with. Best car buying experience ever! More

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Have leased 5 cars there. Great service, knowledgeable salespeople. Kudos to Tony for helping us with our last 3 vehicles. Great service, knowledgeable salespeople. Kudos to Tony for helping us with our last 3 vehicles. More

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Rusty and Tom were amazing to work with! Tom even drove the telluride that we were interested in all the way down to Colorado Springs!! Tom was so patient with us and spend extra time explai Tom even drove the telluride that we were interested in all the way down to Colorado Springs!! Tom was so patient with us and spend extra time explaining the vehicle and letting us test drive it around before we bought it. This dealership truly went out of their way to ensure that we had a positive experience. We absolutely love our Telluride and would recommend Fort Collins Kia to anyone looking to buy a new or used vehicle. More

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Had an incredible experience purchasing a car with Rachel from Fort Collins Kia. She made the entire process very enjoyable with no pressure at all. I felt very confident working with her as she was professi from Fort Collins Kia. She made the entire process very enjoyable with no pressure at all. I felt very confident working with her as she was professional, personable, enthusiastic, and genuine. Highly recommend going to Rachel if you are looking for a car. This car experience was also supported by JR who was very wonderful and kind in helping with transportation needs as well as Rocky with financing. Their team is absolutely superb 10/10 with a high-five. I felt like I made friends in the process! More

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