Rochelle Kruithoff

I am very satisfied with the customer service that I was provided with by Rochelle Kruithoff. provided with by Rochelle Kruithoff. More

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I am very satisfied with the customer service that Rochelle Kruithoff had provided for me. Rochelle Kruithoff had provided for me. More

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I'm always happy to go to this dealership. Rochelle the service advisor is always helpful and respectful, she makes you feel comfortable and always return your calls. service advisor is always helpful and respectful, she makes you feel comfortable and always return your calls. More

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Great Service Experience Regular Service Maintenance is very important to the life and health of a vehicle. Whenever I go to this dealership, I always feel happy about the wor Regular Service Maintenance is very important to the life and health of a vehicle. Whenever I go to this dealership, I always feel happy about the work done on Lexy (my RX 400h). Great team - great service. More

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Scammers Leased my 2018 IS300 through them. Reliable car, of course, but no reflection on the dealership - it's the car brand. Just 2 weeks ago, I receive a Leased my 2018 IS300 through them. Reliable car, of course, but no reflection on the dealership - it's the car brand. Just 2 weeks ago, I receive a call about booking a service appt. I told the polite young lady on the phone that I have my own private mechanic and would cal them if I needed their service dept. She said ok and we both hung up. 1 week later, 2 days ago, I get yet another call from the same dealership asking about an 'overdue' service apt. I again reiterated that I have my own private mechanic I trust and would cal them if I needed their service dept. He asked who it was, and I told him I was not at liberty to tell them. We both hung up. This morning, a woman with an Eastern European accent called me to advice me of "a serious airbag recall on my car and when I'd be bringing it in for service." I told her I was not aware of any recall on my car and further, I never rec'd a letter from Lexus about such a recall. She said "Oh, that's because the recall is brand new and we're calling you before you get the letter." I told her I didn't believe her and hung up. These people (as all dealers) make their money from the service dept, ESPECIALLY by scaring you into believing there are open recalls, dangerous conditions that only the dealer can fix. Once your car is there, they find things that, conveniently, need attention and are not covered under a warranty but "thank goodness you came in, because this could fail on your next road trip and leave you stranded." These people seem to go the extra mile to scam people. Thank goodness I am smart enough to not fall for their tactics. I wonder how many people are too busy to notice the scams?? More

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1 year experience Olga Mysovskaya assisted me in sales and she provided excellent service. Thank you Lexus of Brookltn, great team of professioals . I truly enjoyed yo Olga Mysovskaya assisted me in sales and she provided excellent service. Thank you Lexus of Brookltn, great team of professioals . I truly enjoyed your service. More

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Terrible in every way This dealership is the worst I have ever visited. Where should I start? Service. I have had a two Lexus serviced here. One of them was used, and th This dealership is the worst I have ever visited. Where should I start? Service. I have had a two Lexus serviced here. One of them was used, and the other was a leased car. Both of them were fine, and they lied about the services that needed to be done. They never fixed one issue that I presented to them, and I gave them evidence of the problems. Sales. They said I needed services that I didn't need, and they weren't correct about the extent that I needed services. I went to another dealer and they said I only needed one of them, instead of the other other $2000 of charges they wanted to charge me. This wasn't the honest difference in differing experiences, but a clear attempt to charge for work they couldn't do. Even Lexus webpage said that some of the charges they were attempting to do was not only not needed but impossible to do. Employees. Every employee here is terrible. Not one of them did anything close to their job, and in fact, they found ways to be terrible at their job. Friendly conversations with them did not fix the issue. They don't care about their attitude, their customers time, or anything else that you will want from them. Anyone who gives this place anything other than a terrible rating is a paid endorsement. They gave me my car back with it being in pieces, and still in diagnostic mode. They didn't even finish the job, to work they never fixed. I will never buy a Lexus again, and they are just one more terrible Lexus dealer. More

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The Service was excellent!! The Service Adviers were very polite and knowledgeable I would definitely go back with my car and tell my friends and family to have their car service The Service Adviers were very polite and knowledgeable I would definitely go back with my car and tell my friends and family to have their car service at Bay Ridge Lexus. More

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Service How can I put this, this is by far the best dealer ship I have been too free wifi free bagels free coffee plus everyone treats you like family How can I put this, this is by far the best dealer ship I have been too free wifi free bagels free coffee plus everyone treats you like family More

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Excellent service! The service I received was excellent!!! I wouldn't go anywhere else!! My service advisor was straight to the point and told me exactly what I needed. The service I received was excellent!!! I wouldn't go anywhere else!! My service advisor was straight to the point and told me exactly what I needed. More

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