Robo Rivera
Robo Rivera at Elder Ford of Tampa

Robo Rivera

CUSTOMER RELATIONS MANAGER

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

4.7
262 Reviews
4.7

262 Reviews

Write a Review

Dealership Experience

8 yrs, 11 mos

Industry Experience

8 yrs, 11 mos

Languages Spoken

Spanish Spanish

262 Reviews of Robo Rivera

November 09, 2024

Dealership Rating
Employee Rating

Since new owner ship the sales department has lost it hospitable ways and they are very unfriendly and arrogant lack the customer service skills that I've been used to for the past twenty years More

by darrylanthony477
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Nov 10, 2024

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

November 08, 2024

Dealership Rating
Employee Rating

Amazing dealership have no complaints what so ever. I always choose this dealership for every thing More

by Originalbarearii
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 10, 2024

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

November 07, 2024

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Employee Rating

Everyone was polite and knowledgeable. They worked hard to get me the deal I wanted to get me into the truck I wanted More

by lprevat
Service Price Transparency
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Recommend Dealer
Yes
Nov 08, 2024

Elder Ford of Tampa responded

Hi, thank you for your kind words and congratulations on your new vehicle! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 04, 2024

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They were very professional and did what was needed to get me into the truck I wanted More

by lprevat
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Nov 06, 2024

Elder Ford of Tampa responded

Hi, we appreciate your feedback! Safe travels!

October 02, 2024

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Employee Rating

They took care of me in a professional and timely manner when i did not have an appt but had a flat tire. I appreciate the service that day and they met my needs. More

by rnsaw315
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perez , Kevin in Quicklane Service Department

Oct 05, 2024

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave a review for us at Elder Ford of Tampa. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

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Employee Rating

I’ve purchased a few vehicles from ELDER FORD and I have satisfied with the cars and the complete service. They make sure my vehicle is serviced and always in tip top shape. I can’t wait for the trucks be m More

by Happy Vehicle Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2024

Elder Ford of Tampa responded

Hi, we appreciate your feedback of our staff's outstanding service! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

July 02, 2024

Dealership Rating
Employee Rating

Always met with a smile guys genuinely care. Very customer friendly and a nice hot coffee waiting. More

by JERSEYGIRL0617
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Elder Ford of Tampa responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

May 01, 2024

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Employee Rating

No comment at this time no comment at this time no comment at this time no comment at this time More

by derekbayer1
Service Price Transparency
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Service Time
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Recommend Dealer
No

April 11, 2024

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Employee Rating

This dealership has always been pleasant and welcoming. It’s the only dealership that I have had the pleasure of business with since I moved to Florida six years ago. More

by caprice828
Service Price Transparency
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Recommend Dealer
Yes

January 17, 2024

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Employee Rating

The service center may be OK but your customer service is terrible. I have called and spoke to somebody three times asking for a callback never getting it. I doubt if you’ll ever see me in your service cente More

by sackman1953
Service Price Transparency
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Recommend Dealer
No
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