Robin Stock

The associate, Gabriel Aguilar, helped answer my questions and was calm and articulate while explaining the entire process. An overall positive experience and I will be getting my Lexus serviced her questions and was calm and articulate while explaining the entire process. An overall positive experience and I will be getting my Lexus serviced here in the future. More

Report | Print

Excellent and fast service. Special thanks to Robin. My appointment was at 11 Am and service was completed at 11:40AM which made it possible for me to attend my work meeting sch Special thanks to Robin. My appointment was at 11 Am and service was completed at 11:40AM which made it possible for me to attend my work meeting scheduled for 12 Noon. More

Report | Print

Excellent service department! Assistant service manager Robin Stock was patient, highly professional, and always there for us after our accident. Service director Claudio Claro wa Assistant service manager Robin Stock was patient, highly professional, and always there for us after our accident. Service director Claudio Claro was also patient and very helpful in dealing with our insurance company. They were a highly effective team and personally responsive to us. More

Report | Print

Great and fast service, all staff is very friendly, I really appreciated all their kindness and help! Made me feel special 💕 really appreciated all their kindness and help! Made me feel special 💕 More

Report | Print

Amazing help. I was also greatly helped by Grace and Shawn. It's my Third Lexus and I highly recommend this dealership and it's service Department I was also greatly helped by Grace and Shawn. It's my Third Lexus and I highly recommend this dealership and it's service Department More

Report | Print

Despite challenges and delays in completing my services. Ms Grace is always thorough and efficient. Herself, along with my service rep provide excellent customer service after all. Ms Grace is always thorough and efficient. Herself, along with my service rep provide excellent customer service after all. More

Report | Print

I have spent a total of six hours in recent weeks getting a key fob and a key card. Excruciating! We bought the 300 hybrid on April 20 with just one key....I understand a chip shortage. We paid a additi a key fob and a key card. Excruciating! We bought the 300 hybrid on April 20 with just one key....I understand a chip shortage. We paid a additional $1495 for the Darcars Assurance plan. We have not taken advantage of the plan and won't. I cannot come down for an oil change and sit for 3 hours like the guy sitting next to me. We need you to send us a full refund. Thank you, J Casey More

Report | Print

Service is weak and understaffed. Certain delays are understandable but excuses and lack of communication are unacceptable. Certain delays are understandable but excuses and lack of communication are unacceptable. More

Report | Print

Friendly and attentive service, the estimate was explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. More

Report | Print

Robin was really helpful to me. The service was just superb! I could not have asked for a better service experience. The service was just superb! I could not have asked for a better service experience. More

Report | Print