Robin Stock

Great and fast service, all staff is very friendly, I really appreciated all their kindness and help! Made me feel special 💕 really appreciated all their kindness and help! Made me feel special 💕 More

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Had some issues with a recall, and when I brought the car in for a flat tire, I decided to look into options. It wasn’t as straightforward as I would’ve preferred at first, but the people I dealt with were in for a flat tire, I decided to look into options. It wasn’t as straightforward as I would’ve preferred at first, but the people I dealt with were all really kind and service oriented. It helped that Trevor was dealing with me personally and coordinating his team (and corporate) efforts to put my family in the best situation. In the end I was given EXACTLY what I was looking for. This experience felt very personal and working with Darcar felt like my family was treated as part of their family. I know commercials say that kind of thing, but I loved it in this experience and believe (unless something changes), my family will be Lexus for life and will specifically deal with Trevor’s dealerships and teams! Thank you to the Darcar of Englewood team especially Yoselin and Robin for going above and beyond when I needed help! You guys were all great, and another reason we are Lexus for life. More

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Amazing help. I was also greatly helped by Grace and Shawn. It's my Third Lexus and I highly recommend this dealership and it's service Department I was also greatly helped by Grace and Shawn. It's my Third Lexus and I highly recommend this dealership and it's service Department More

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Despite challenges and delays in completing my services. Ms Grace is always thorough and efficient. Herself, along with my service rep provide excellent customer service after all. Ms Grace is always thorough and efficient. Herself, along with my service rep provide excellent customer service after all. More

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I have spent a total of six hours in recent weeks getting a key fob and a key card. Excruciating! We bought the 300 hybrid on April 20 with just one key....I understand a chip shortage. We paid a additi a key fob and a key card. Excruciating! We bought the 300 hybrid on April 20 with just one key....I understand a chip shortage. We paid a additional $1495 for the Darcars Assurance plan. We have not taken advantage of the plan and won't. I cannot come down for an oil change and sit for 3 hours like the guy sitting next to me. We need you to send us a full refund. Thank you, J Casey More

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Service is weak and understaffed. Certain delays are understandable but excuses and lack of communication are unacceptable. Certain delays are understandable but excuses and lack of communication are unacceptable. More

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Friendly and attentive service, the estimate was explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. More

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Robin was really helpful to me. The service was just superb! I could not have asked for a better service experience. The service was just superb! I could not have asked for a better service experience. More

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Robin was incredibly helpful and Grace is like the warm blanket we all need to provide comfort and confidence. I’m so impressed and appreciative! blanket we all need to provide comfort and confidence. I’m so impressed and appreciative! More

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Excellent customer service at this location. Robin, my service advisor, kept me informed at all times of my vehicles maintenance and progress, and answered all of my questions. She was very kind Robin, my service advisor, kept me informed at all times of my vehicles maintenance and progress, and answered all of my questions. She was very kind, professional, and detailed during my visit. Ms. Grace was also very helpful and kind, and I also appreciate the comfort and cleanliness of the waiting area. I would highly recommend this establishment for your Lexus servicing needs. Even though I didn’t meet the mechanics or the auto detailers, a big shot out to them as well for doing such a great job on my vehicle and giving it back to me better than how I brought it in! Thank you all for taking care of me! More

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