Robin Heintzelman

Bought a car through this dealership in Dec 2024. Staff was helpful at that time, but that stopped a few weeks later I decided I wanted to cancel my extended warranty and gap insurance. I reached out Staff was helpful at that time, but that stopped a few weeks later I decided I wanted to cancel my extended warranty and gap insurance. I reached out to the office and went down in person to sign the paperwork. This was in January. After 8 weeks the amount had not been credited to my loan. I called the office repeatedly over the next two weeks to see if they could provide me with some confirmation that the warranty had been cancelled. They always said they would check and call me back, but they never did. I went down to the office in person and asked for a copy of my cancellation form and any updates they had. They told me their office doesn’t keep records of any paperwork (terrible if true) signed in the office and told me to keep waiting. When I insisted on getting a copy of my cancellation form, the rep there had me fill out a new form. When I asked him to email me a copy, he sent me what was clearly a picture of the form he took with his phone. It was extremely unprofessional. I called the finance department of their main office but always got voicemail. I left many messages but my calls were never returned. It is now May. I went down to the main office to speak with the head of finance there. I was told he was unable to get ahold of anyone from the cancellations department, as they were too busy to speak to me. Please, please do not buy a car here. This establishment embodies every stereotype about a used car dealership. Terrible (and illegal) business practices abound, and I have never been so blatantly lied to by someone I’m speaking to in person. More

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It has been the worst experience leasing and buying a car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. More

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One more time This is my second Mazda 6 with Jimmy Alegre. And i will come back with him again. Iam not associated with the dealerships and/or service center This is my second Mazda 6 with Jimmy Alegre. And i will come back with him again. Iam not associated with the dealerships and/or service center More

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Excellent price and customer service Ourisman Rockville gave us an excellent price via the internet. Alonso Avila made an offer that other dealers could not match. Our sales representativ Ourisman Rockville gave us an excellent price via the internet. Alonso Avila made an offer that other dealers could not match. Our sales representative, Ali Hatam, was first-rate. We never had the feeling that we were being pressured or that we didn't clearly understand what was taking place during the entire process of buying and taking ownership of the car. There were no surprises.. Mr. Hatam is pleasant to work with, pays attention to the details, wants the customer to have a good experience, and knows the cars. We've never worked with anyone better. A follow-up visit just confirmed our good impression. When the purchase was complete, we appreciated the short exit talk with Robin Heintzelman to ensure that we were completely satisfied. Mr. Hatam took time to give us a very clear and organized overview of the car's systems and controls before we drove away in our new car. We were very satisfied and would recommend the dealership and the specific people we worked with. More

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Best Purchasing Experience Ever From start to finish, this was the best car buying experience I have ever had and I have purchased numerous cars over the years. It all began with th From start to finish, this was the best car buying experience I have ever had and I have purchased numerous cars over the years. It all began with the warm welcome and the initial sales person's willingness to allow us to select working with the most experienced sales person present that day. Jimmy was amazing; so professional, so knowledgeable, so forthright, with a warm and welcoming manner. He was willing to drive that day to another Ourisman dealership to get the exact car that I wanted. So I drove out with my brand new car on a Saturday afternoon. Financing assistance went smoothly and I greatly appreciated the walk through the dealership to see the maintenance department, understand the hours and the special services that I would be afforded. Lastly, I really appreciated the Mazda keychain and the Godiva chocolate! More

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