Roberto Madrid

Courteous service advisors. I'm kept informed on my car's progress and estimated time of completion I'm kept informed on my car's progress and estimated time of completion More

by ednamoffett Verified Customer Verified Customer

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Roberto was amazing he made this whole experience fun and as painless as possible. He was extremely knowledgeable and patient with all the cars we asked to see. as painless as possible. He was extremely knowledgeable and patient with all the cars we asked to see. More

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Our sales associate explained the different options available on the vehicles we were interested in. He also followed up to make sure we were happy with our purchase and rhe process available on the vehicles we were interested in. He also followed up to make sure we were happy with our purchase and rhe process More

by ROSALINDACARILLO Verified Customer Verified Customer

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Roberto and team killed it. They went above and beyond to help secure a deal. They went above and beyond to help secure a deal. More

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Roberto was great he is straight forward responsive and found a better interest rate than I was able to find. The dealership follows through had the car delivered great drivers all around nice people to de found a better interest rate than I was able to find. The dealership follows through had the car delivered great drivers all around nice people to deal with More

by GUYER Verified Customer Verified Customer

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Great experience! ! They worked with my situation with no hassle. I would highly recommend if you’re looking for a used vehicle. ! They worked with my situation with no hassle. I would highly recommend if you’re looking for a used vehicle. More

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I was in the type buying. Roberto helped me find exactly what I needed five-star rating for everybody here Roberto helped me find exactly what I needed five-star rating for everybody here More

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Professional, detail oriented, customer friendly, excellent communication skills, timely responses, kept me informed of work order statuses. Without a doubt, Robero far exceeded my expectations and excellent communication skills, timely responses, kept me informed of work order statuses. Without a doubt, Robero far exceeded my expectations and truly performed beyond any standard. I would highly recommend him to friends and family if and when they are in market for a vehicle. Continue setting example for other car salesmen. Promote immediately to next level if opportunity arises. I also gave him my required criteria on the truck I was looking for and he provided just that, to include the color. Additionally, he made sure I was completely set up with On Star. Sirius, and My Chevy app. Excellent job!!!!! More

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The worst experience with a dealership. I found a SUV on their lot that I was interested in but had concerns about the findings on the Carfax. The sales rep. downplayed my concerns. He i I found a SUV on their lot that I was interested in but had concerns about the findings on the Carfax. The sales rep. downplayed my concerns. He insisted I needed to give them a down-payment to hold the vehicle. I gave them $1000. At no time was I informed my money was non-refundable. After consulting 2 mechanics, I chose to go to another dealership and I bought a new SUV to alleviate the possibility of problems with a used vehicle. I went back to Reliable to retrieve my down payment and was told they were keeping it. The manager who informed of this was rude and .condescending. He treated me with such distain. They scammed this 70 year old woman out of her hard earned money. I WANT MY MONEY BACK!! These people are shady, unethical and money hungry!! UNDER NO CIRCUMSTANCES, SHOULD ANYONE BUY A VEHICLE FROM THEM! More

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Roberto was very personable, and he worked hard to make my deal happen. I’m very satisfied with his performance overall. my deal happen. I’m very satisfied with his performance overall. More

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