Roberto Hernandez
Roberto Hernandez at Lincoln of Cutler Bay
Refer Me

Roberto Hernandez

Sales Associate

Lincoln of Cutler Bay

11020 SW 186th St
Miami, FL 33157

Contact Me
4.3
11 Reviews
4.3

11 Reviews

Write a Review

11 Reviews of Roberto Hernandez

March 18, 2025

Dealership Rating
Employee Rating

Everything about this place was a red flag from when the salesman said i couldn’t test drive it. After getting the car they don’t want to help fixing it even when i offered to pay. Stay away! Red flags are More

by Cissiethevirgo25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 22, 2025

Lincoln of Cutler Bay responded

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lincoln of Cutler Bay (11373). We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.

Mar 22, 2025

Cissiethevirgo25 responded

No thank you I Came to you guys so many times. I called and Roberto stated he “did not care he got his sale”. I came there And you guys sold me a car and less than 2 hours later the check engine came on. We came to service Business day and service did not treat me like a customer. They told me sales said i did not have a warranty with them and pushed me and my car out. But you don’t need a warranty to get a belt changed ! I CAME 3 times less than a week to speak to Isadora and booked an “appointment” for her to say AGAIN they can’t service me. I asked many times how much was the belt? No one told me. Purposely sold me a bad car . DO NOT COME HERE ! And their General Manager (Kerry) knows what they are doing ! But I caught on to their SCAM! now 1 week after having the car The car went up in smoke ! They do not help !

December 31, 2024

Dealership Rating
Employee Rating

Desastre nidos de estafadores. Cuatro días para que diera respuesta el banco. Se burlan del cliente para sacar dinero a toda costa. Son una mafia. Este 2025 les deseo que los boten More

by Leonardo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 02, 2025

Lincoln of Cutler Bay responded

Hola Leonardo, nos gustaría tener la oportunidad de intentar recuperar tu confianza en nuestro negocio y resolver este asunto por ti, si aún podemos. Llámenos al (786) 857-5000 lo antes posible para que podamos trabajar con usted para mejorar esto. Esperamos hablar con usted pronto. Cuidarse.

December 07, 2024

Dealership Rating
Employee Rating

La attention de los representantes que me atendieron fue exelente estoy muy agradecido por toda la attention recibida More

by josealima43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Fernandez, Ariel Gutierrez Graveran, Rolando Pedraja Jr , Danny Oropesa , very good

Dec 12, 2024

Lincoln of Cutler Bay responded

Hola, gracias por dejar una reseña tan buena y una calificación tan alta. Si tienes alguna otra necesidad o pregunta, ¡estaremos encantados de ayudarte! ¡Buen viaje!

July 15, 2024

Dealership Rating
Employee Rating

Absolute great serving and sales team. The sales process was smooth, efficient and the sales associate was very knowledgeable and friendly More

by mark.jannone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Roque Perez

Jul 17, 2024

Lincoln of Cutler Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Lincoln of Cutler Bay (11373), we value our customers and we look forward to seeing you on your next visit. Take care!

June 17, 2024

Dealership Rating
Employee Rating

What else can I say but “Thank You! ” Always a great experience with the team! Will has a team of all-stars in service! More

by JORGELMENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yolanda Guerrero, William J Hallstrom , Yeti and Andres

Jun 18, 2024

Lincoln of Cutler Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

May 13, 2024

Dealership Rating
Employee Rating

Amazing dealership. Will recommend to all my friends and family. Excellent customer service. Salesman was great More

by Lissette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rolando Pedraja Jr , Christian, sales manager

May 22, 2024

Lincoln of Cutler Bay responded

Hi Lissette, thank you so much for your positive comments about Lincoln of Cutler Bay (11373)! We do hope we can be of assistance in the future. Take care!

May 10, 2024

Dealership Rating
Employee Rating

There’s no better experience when buying a car. The atmosphere and the attention by everyone was exceptional. Would be proud to recommend them to all my friends and family. More

by CARLOS85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian and Moises

May 22, 2024

Lincoln of Cutler Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

April 29, 2024

Dealership Rating
Employee Rating

Kudos to Roberto and Jesus for making the purchasing experience so easy and enjoyable. Both of them did everything possible to accommodate our needs and we left with our new car. More

by ciscomartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesus Roque Perez

February 12, 2024

Dealership Rating
Employee Rating

Lincoln of Cutler Bay are masters at matching Lincoln’s Iconic Luxury feel to a persons experience when deciding which dream vehicle will be their own. Truly an astonishing home base for Luxury in the Sout More

by JORGELMENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 14, 2024

Dealership Rating
Employee Rating

Everyone was fantastic and they greeted my wife and I once we walked through the door. Robert Hernandez was extremely hopeful and he took good care of us More

by stephyalex10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
1

Dealership Inventory (281 Vehicles)

new 2025 Lincoln Aviator car, priced at $56,424
2025 Lincoln Aviator
new
Infinite Black Metallic Clearcoat exterior
Automatic
Rear-wheel Drive
new 2025 Lincoln Nautilus car, priced at $50,935
2025 Lincoln Nautilus
new
White Platinum Clearcoat Metallic exterior
Automatic
All-wheel Drive
new 2025 Lincoln Nautilus car, priced at $48,599
2025 Lincoln Nautilus
new
Black Metallic exterior
Automatic
All-wheel Drive
used 2019 Cadillac XT5 car, priced at $22,990
2019 Cadillac XT5
used
Radiant Silver Metallic exterior
Automatic
Front-wheel Drive
new 2024 Lincoln Navigator car, priced at $86,296
2024 Lincoln Navigator
new
Pristine White Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
new 2025 Lincoln Nautilus car, priced at $48,812
2025 Lincoln Nautilus
new
Radiance Metallic exterior
Automatic
All-wheel Drive