Robert Wright

I received an email to pay through my Kaarma and did so. My son picked up the vehicle and was made to pay again, and we never received a refund. Not sure how your cash clearing schedule balanced My son picked up the vehicle and was made to pay again, and we never received a refund. Not sure how your cash clearing schedule balanced More

by mkt2214 Verified Customer Verified Customer

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Excellent car and very good first time oil change with exceptional and outstanding customer service. exceptional and outstanding customer service. More

by Adinew_kg Verified Customer Verified Customer

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Very Helpful, Worked out a mutually beneficial deal. Thanks for the effort and follow ups. Michael Thanks for the effort and follow ups. Michael More

by orayf2 Verified Customer Verified Customer

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Helpful, friendly staff; Robert Wright is always attentive and easy to work with. Always appreciate the dealership service promotional offers. attentive and easy to work with. Always appreciate the dealership service promotional offers. More

by SPAIS2 Verified Customer Verified Customer

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Very happy with the service department , they were all very nice and helpful. My car was ready sooner than I expected too. Thank you very nice and helpful. My car was ready sooner than I expected too. Thank you More

by Jeff@cpmgmt.net Verified Customer Verified Customer

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This was my 1st service on my Cadillac. Normal service, Oil change, tires rotated, fluid check, etc. I waited 3 hours for this to be done and I set an appointment for early morning. There a Normal service, Oil change, tires rotated, fluid check, etc. I waited 3 hours for this to be done and I set an appointment for early morning. There are many choices of places that I can "pull up, oil change" and go in less than 20-30 minutes. I eventually had to reach out to the Service Manager to resolve the long wait. I opted out of the car wash as I can only imagine how much longer I would have waited. We are all busy, but 3 hours for basic service is too much. I asked, but there was no loaner car available for use. Imagine, almost 1/2 a day wasted for this. Very disappointing. More

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My service advisor, Robert, was very professional and knowledgeable and did an excellent job getting my vehicle serviced! I appreciated him updating me on the repair cost and when the car was ready for knowledgeable and did an excellent job getting my vehicle serviced! I appreciated him updating me on the repair cost and when the car was ready for pickup. I would bring my car back for service at Penske Cadillac South Bay! Keep up the great customer service. More

by arochos Verified Customer Verified Customer

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Robert and the Penske Team consistently provide excellent service! The car is serviced in the time stated and is washed. They are knowledgeable about the details and timing of work for my vehicle. service! The car is serviced in the time stated and is washed. They are knowledgeable about the details and timing of work for my vehicle. More

by DNHERBST Verified Customer Verified Customer

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This dealer has taken great care with my automobile and Robert is a excellent service person. Robert is a excellent service person. More

by CATHERINEYMCCOY Verified Customer Verified Customer

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Robert Wright was great, he answered texts swiftly and was very helpful. I was very disappointed with Javier in service. I initially made an appointment on line. When I showed up, Javier told me that e was very helpful. I was very disappointed with Javier in service. I initially made an appointment on line. When I showed up, Javier told me that even with an appointment, there was no way to take care of my check engine light that day. When I asked when it could be done, he said it would be at least 4 weeks before they could handle it. I said lets make that appointment now, and he promised to call with a date. When I told him flat out: "I have no confidence in you doing that", he assured me that he would call. I never received a call from him. A week later, I ended up just driving in and making an appointment with Robert. My final gripe is with the outcome. Penske wanted to charge me $2200 to replace the air grill shutters. I found the part online ($250) and completed the repair myself in under two hours. I expect dealers to be pricey, but that was beyond belief. More

by WRIGHTEO Verified Customer Verified Customer

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