Robert Wright

My service advisor, Robert, was very professional and knowledgeable and did an excellent job getting my vehicle serviced! I appreciated him updating me on the repair cost and when the car was ready for knowledgeable and did an excellent job getting my vehicle serviced! I appreciated him updating me on the repair cost and when the car was ready for pickup. I would bring my car back for service at Penske Cadillac South Bay! Keep up the great customer service. More

by arochos Verified Customer Verified Customer

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Robert and the Penske Team consistently provide excellent service! The car is serviced in the time stated and is washed. They are knowledgeable about the details and timing of work for my vehicle. service! The car is serviced in the time stated and is washed. They are knowledgeable about the details and timing of work for my vehicle. More

by DNHERBST Verified Customer Verified Customer

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This dealer has taken great care with my automobile and Robert is a excellent service person. Robert is a excellent service person. More

by CATHERINEYMCCOY Verified Customer Verified Customer

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Robert Wright was great, he answered texts swiftly and was very helpful. I was very disappointed with Javier in service. I initially made an appointment on line. When I showed up, Javier told me that e was very helpful. I was very disappointed with Javier in service. I initially made an appointment on line. When I showed up, Javier told me that even with an appointment, there was no way to take care of my check engine light that day. When I asked when it could be done, he said it would be at least 4 weeks before they could handle it. I said lets make that appointment now, and he promised to call with a date. When I told him flat out: "I have no confidence in you doing that", he assured me that he would call. I never received a call from him. A week later, I ended up just driving in and making an appointment with Robert. My final gripe is with the outcome. Penske wanted to charge me $2200 to replace the air grill shutters. I found the part online ($250) and completed the repair myself in under two hours. I expect dealers to be pricey, but that was beyond belief. More

by WRIGHTEO Verified Customer Verified Customer

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I have been a customer 15-18 years. This si my go-to dealership for my Cadillac! This si my go-to dealership for my Cadillac! More

by hcardozo@getecna.com Verified Customer Verified Customer

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Robert Wright is the best service advisor he always handles my needs. I will always be a Penske shopper handles my needs. I will always be a Penske shopper More

by HENFAMILYLIFE Verified Customer Verified Customer

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Service for a recalled air bag inflator should have been more efficient. 1. Was not simple to make the appointment and/or get the part ordered. 2. Brought in at 7:00 a.m. for my appointment in order t more efficient. 1. Was not simple to make the appointment and/or get the part ordered. 2. Brought in at 7:00 a.m. for my appointment in order to try to get done as soon as possible. Was told 3-5 hours at the most throughout the process. Called at 12:00 p.m. intending to pick up car on my way to work. 3. Was told won’t be finished until 2-3 p.m. that is 7-8 hours instead of the 3-5 I had been told multiple times. 4. Needed to adjust my schedule in order to pick up vehicle before they closed at 6:00 p.m. 5. Even pickup was not terribly efficient. Took 5 minutes to find my service person (no other available service person was allowed/willing to facilitate my pickup). Took another 5-10 to get my car to me. I thought having an appointment would be efficient. I thought coordinating my pickup would be efficient. I thought a dealership service department would be efficient. Not one interaction with this department was efficient. More

by ROBBISHSTAHL Verified Customer Verified Customer

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Every little thing and major thing, way over priced and takes over a week to complete. And, if thats not bad enough, they damaged my remote control in the time they had my vehicle. It did not say so onl takes over a week to complete. And, if thats not bad enough, they damaged my remote control in the time they had my vehicle. It did not say so online, but loaner vehicles are just for repair jobs under dealership warranty (or, maybe, richer customer or something else). More

by LALUCAS500 Verified Customer Verified Customer

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Fast and very good service. They always get me serviced quickly. Would recommend Penske for sales and service. They always get me serviced quickly. Would recommend Penske for sales and service. More

by SCARLETLOOKING Verified Customer Verified Customer

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Robert Wright is a credit to your organization of the highest order five stars is not enough should be ten highest order five stars is not enough should be ten More

by JOHNANNABLE Verified Customer Verified Customer

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