
Dealership Experience
2 yrs, 1 mo
Industry Experience
30 yrs, 11 mos
5 Reviews
Write a Review5 Reviews of Robert Williams
April 15, 2025
This dealer has a 2/5 rating and that is too high. I scheduled an appointment for 7:45 am on 3 April 2025 many weeks in advance for RECALLS. When dropping car off I stated, "please fix all recalls". I scheduled an appointment for 7:45 am on 3 April 2025 many weeks in advance for RECALLS. When dropping car off I stated, "please fix all recalls". There was a diagnostic error on my dash, and I asked them to look into it, they focused only on the $2000 diagnostic repair (which my regular mechanic can do), but did not do the recall repairs on the axle. On Thursday afternoon, they called me about the diagnostics. For a 7:45 am appointment this call was many hours late. I approved a $2000 repair for the diagnostics, but no mention of any recalls took place. I never received a call on Friday to state my car was ready. On Saturday I CALLED the dealer, but no person could tell me where my car was or point me to a leader which could address these questions. I drive Lyft and Uber, and this was 3 days that Kings Ford had my car while I was losing income. I went to dealer and picked up car on Sunday- my fourth day without income. On Monday, their services manager threatened legal action against me for taking car off lot without his authorization. They do not care about people, only profits. They do not exhibit OneFord values or behave with any level of integrity, ethics, or customer service. Avoid this dealer and all others at Kings. I have not met a single person at Kings Ford which I would do business with again. Kings also shared my personally identifiable information without my consent to salespeople. In addition, I emailed a services manager and have received no response. More
Other Employees Tagged: Mike Wheeler, Jerrod Rush, Alec Roshek, Eric Hutton, Tricia Hutton, Logan Caron
February 02, 2025
Great experience from start to finish. Amos kept sending options to find a great fit for me. It was a pleasurable experience. Amos kept sending options to find a great fit for me. It was a pleasurable experience. More
Other Employees Tagged: Alec Roshek, Amos Hope
October 24, 2024
Lou Buehner was absolutely amazing! ! Thank you to your team for making my new car dreams come true!! ! Thank you to your team for making my new car dreams come true!! More
Other Employees Tagged: Alec Roshek, Lou Buehner
May 14, 2024
Louis Buchner was easy to deal with and got me a great deal. I will send him all my friends and family deal. I will send him all my friends and family More
Other Employees Tagged: Lou Buehner
April 27, 2024
Thank you Lou! Great guy helping me with my second car purchase! Great deal and great car! Great guy helping me with my second car purchase! Great deal and great car! More
Other Employees Tagged: Andy Buchanan, Lou Buehner